Insurance claim processing

• US 8,401,877 B2
• Filed: 10/15/2009
• Issued: 03/19/2013
• Est. Priority Date: 08/05/2009
• Status: Expired due to Fees

• Current Assignee: National General Holdings Corp. (Allstate Corporation)
• Original Assignee: QBE Holdings Incorporated (QBE Insurance Group Limited)
• Inventors: Salvagio, Jana T.
• Primary Examiner(s): TINKLER, MURIEL S
• Application Number:
  US12/579,971
• Publication Number:
  US 20110035238A1
• Time in Patent Office: 1,251 Days
• Field of Search: 705/4, 705/301, 705/313, 705/314
• US Class Current: 705/4
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

A method, computer-readable medium, and apparatus by which a user may access information about one or more properties may be used by an insurance provider or claims administrator to provide an information portal to its clients. User input identifying one or more foreclosed properties may be received. Then, property data may be retrieved from a property database, and the property data may include property damage information and insurance claim information for each of the identified properties. Then, based on the retrieved property data, it may be determined whether an identified property is damaged and whether an insurance claim was filed. Subsequently, information corresponding to the identified property may be displayed, and this information may include a damage indicator and an insurance claim status indicator.

Claims

1. A computer-implemented method of providing an information portal for enabling a lender to access information about one or more foreclosed properties associated with the lender, comprising:

maintaining a property database at an information portal server, the property database containing property-specific information for one or more foreclosed properties, comprising the steps of;

receiving property damage information for one or more foreclosed properties;

receiving property insurance information relating to the one or more foreclosed properties;

determining whether the one or more foreclosed properties is damaged based on damage information in the property database; and

determining whether or not a property insurance claim was filed for the property based on property insurance information in the property database;

receiving at the information portal server a first user input from a user associated with the lender;

receiving at the information portal server a second user input from the user associated with the lender, the second user input comprising a set of one or more property characteristics;

retrieving from the property database property data corresponding to a first set of foreclosed properties associated with the lender and having the one or more property characteristics, the first set of foreclosed properties comprising one or more foreclosed properties;

displaying data corresponding to the properties in the first set of foreclosed properties, said data retrieved from the property database and comprising an identification of the properties in the first set of foreclosed properties, and a damage indicator and a property insurance claim status indicator for the properties in the first set of foreclosed properties.

2. The computer-implemented method of claim 1, further comprising:

determining that the user providing the first user input has a sufficient level of permissions to access data in the property database corresponding to the first set of foreclosed properties.

3. The computer-implemented method of claim 1, further comprising:

receiving at the information portal server a third user input from a second user, the second user being associated with a second lender;

receiving at the information portal server a fourth user input from the second user, the fourth user input comprising a second set of one or more property characteristics;

retrieving from the property database property data corresponding to a second set of foreclosed properties associated with the second lender and having the second set of one or more property characteristics, the second set of foreclosed properties comprising one or more foreclosed properties;

displaying data corresponding to the properties in the second set of foreclosed properties, said data retrieved from the property database and comprising an identification of the properties in the second set of foreclosed properties, and a second damage indicator and a second property insurance claim status indicator for the properties in the second set of foreclosed properties.

4. The computer-implemented method of claim 1, wherein displaying the data comprises displaying a web interface.

5. The computer-implemented method of claim 4, wherein displaying the web interface further includes:

displaying first loan identification information, first borrower information, first work order information, first loss information, and first claim information.

6. The computer-implemented method of claim 5, wherein the insurance claim information retrieved from the property database indicates that at least one insurance claim was filed for at least one foreclosed property, and wherein the method further comprises:

receiving a request via the web interface for the insurance claim filed;

identifying a provider associated with the insurance claim;

retrieving the insurance claim from the provider; and

displaying the insurance claim via the web interface.

7. An apparatus, comprising:

a processor; and

memory storing computer readable instructions that, when executed by the processor, cause the apparatus to perform;

maintaining a property database, the property database containing property-specific information for one or more foreclosed properties, comprising the steps of;

receiving property damage information for one or more foreclosed properties;

receiving property insurance information relating to the one or more foreclosed properties;

determining whether the one or more foreclosed properties is damaged based on damage information in the property database; and

determining whether or not a property insurance claim was filed for the property based on property insurance information in the property database;

receiving a first user input from a user associated with the lender;

receiving a second user input from the user associated with the lender, the second user input comprising a set of one or more property characteristics;

retrieving from the property database property data corresponding to a first set of foreclosed properties associated with the lender and having the one or more property characteristics, the first set of foreclosed properties comprising one or more foreclosed properties;

displaying data corresponding to the properties in the first set of foreclosed properties, said data retrieved from the property database and comprising an identification of the properties in the first set of foreclosed properties, and a damage indicator and a property insurance claim status indicator for the properties in the first set of foreclosed properties.

8. The apparatus of claim 7, the memory further comprising instructions that, when executed by the processor, cause the apparatus to determine whether the user providing the first user input has a sufficient level of permissions to access data in the property database corresponding to the first set of foreclosed properties.

9. The apparatus of claim 7, the memory further comprising instructions that, when executed by the processor, cause the apparatus to:

receive a third user input from a second user, the second user being associated with a second lender;

receive a fourth user input from the second user, the fourth user input comprising a second set of one or more property characteristics;

retrieve from the property database property data corresponding to a second set of foreclosed properties associated with the second lender and having the second set of one or more property characteristics, the second set of foreclosed properties comprising one or more foreclosed properties;

display data corresponding to the properties in the second set of foreclosed properties, said data retrieved from the property database and comprising an identification of the properties in the second set of foreclosed properties, and a second damage indicator and a second property insurance claim status indicator for the properties in the second set of foreclosed properties.

10. The apparatus of claim 7, wherein displaying the data comprises displaying a web interface.

11. The apparatus of claim 10, wherein displaying the web interface further includes:

displaying first loan identification information, first borrower information, first work order information, first loss information, and first claim information.

12. The apparatus of claim 11, wherein the insurance claim information retrieved from the property database indicates that at least one insurance claim was filed for at least one foreclosed property, and wherein the method further comprises:

receiving a request via the web interface for the insurance claim filed;

identifying a provider associated with the insurance claim;

retrieving the insurance claim from the provider; and

displaying the insurance claim via the web interface.