Voicemail interface system and method

• US 8,402,499 B2
• Filed: 08/31/2006
• Issued: 03/19/2013
• Est. Priority Date: 08/31/2006
• Status: Active Grant

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services GmbH (Accenture PLC)
• Inventors: Vallier, William E., Schlesier, Joseph R., Bodart, Andrew J., Wylie, Matthew J.
• Primary Examiner(s): Hashem, Lisa
• Application Number:
  US11/513,410
• Publication Number:
  US 20080056459A1
• Time in Patent Office: 2,392 Days
• Field of Search: 725/106, 725/133, 348/14.04, 379/564, 379/88.14, 379/88.17, 379/88.18, 379/88.25, 379/93.24, 379/93.25, 455/413
• US Class Current: 725/109
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/08 Annexed information, e.g. attachments
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/401 wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
• CPC Class Codes: H04M 2203/253 where a visual mode is used instead of a voice mode
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04N 21/439 Processing of audio elementary streams
• CPC Class Codes: H04N 21/478 Supplemental services, e.g. displaying phone caller identification, shopping application
• CPC Class Codes: H04N 21/4786 e-mailing message switching systems, e.g. electronic mail systems H04L51/00

Abstract

Disclosed herein are inventions that integrate a home television set top box (“STB”) or home media center with a smart voicemail system of a telephone service provider. Smart voicemail features, such as email notification of voicemails, or online playback of voicemails, may be used to obtain digital voicemail audio files that are then stored and maintained in a home computer network. These files can be served over the network via a networked television STB or a media center computer, to a display monitor during normal usage. Embodiments cause new voicemail notifications to be displayed during typical operation of a television with the STB or media center computer and provide users with an interface for responding to new voicemail notifications, and reviewing, managing, and playing back voicemail. Messages received thus can be easily identified and reviewed through an interface with which subscribers are extremely comfortable.

Claims

1. An electronic system for providing an interface with a remotely located smart voicemail network, said electronic system comprising:

computing means for obtaining voicemail messages from said voicemail network, said computing means operating a file storing applet adapted to electronically collect voicemail messages from said voicemail network and store said voicemail messages in a voicemail storage database;

network connection means for providing electronic communication between said computing means and said voicemail network;

a computing applet operable to interface with said file storing applet and create mechanisms for users to be notified of said voicemail messages and to interact with said voicemail messages;

an output device for visually displaying notification indicia and audibly playing said voicemail messages; and

means for delivering selected voicemail messages from said voicemail storage database to said output device;

wherein said computing means causes said output device to visually display a notification indicia upon receiving an operating command for said output device,

wherein said computing applet and said file storing applet operate collectively to handle notification of, playing of, and management of said voicemail messages so as to provide a unified interface for entertainment and voicemail management, and

wherein said voicemail network is configured to send voicemail notification emails containing said voicemail messages and identification information concerning said voicemail messages, and said file storing applet detaches said voicemail messages from said voicemail notification emails and stores said voicemail messages in a predetermined file folder.

2. The system according to claim 1, wherein said voicemail network is configured to send voicemail notification emails to a designated email address for a subscriber user associated with said electronic system when voicemail messages are received, said computing means is adapted to receive voicemail notification emails sent to said designated email address, and said file storing applet is adapted to identify a voicemail notification email that was sent from said voicemail network and associate a voicemail message therewith.

3. The system according to claim 2, wherein said voicemail notification emails cause said file storing applet to connect to said voicemail network and download said voicemail messages associated with said voicemail notification emails.

4. The system according to claim 2, wherein said voicemail notification emails further contain metadata concerning said voicemail messages, and wherein said metadata is displayed with said notification indicia.

5. The system according to claim 1, wherein said voicemail network provides a web interface for subscribers to access voicemail messages over Internet, and wherein said file storing applet is adapted to collect new voicemail messages from said voicemail network automatically via Internet.

6. The system according to claim 1, wherein said file storing applet is adapted to interface with both a web interface of said voicemail network and to monitor said voicemail notification emails received from said voicemail network.

7. The system according to claim 1, wherein said output device comprises a television, said means for delivering comprises a television set top box adapted to deliver television signals to said television and networked to said computing means, and said computing applet is a user interface applet resident on said set top box.

8. The system according to claim 7, wherein said set top box is a digital video recorder, and said computing means is a personal computer operable to serve a multimedia files to said digital video recorder.

9. The system according to claim 1, wherein said output device comprises an electronic display, said computing means comprises a media center computer connected to said electronic display, and said means for delivering comprises a media player application resident in said media center computer and adapted to deliver multimedia output signals to said electronic display, and said computing applet is a voicemail notification applet resident on said media center computer.

10. The system according to claim 9, wherein said media player application comprises a television tuning application.

11. The system according to claim 9, wherein said predetermined file folder is resident in said media center computer, and wherein said means for delivering further comprises means for delivering selected voicemail messages from said predetermined file folder.

12. The system according to claim 1, wherein said file storing applet is adapted to collect and manage voicemail messages from multiple voicemail boxes such that they may be managed through said unified interface.

13. The system according to claim 12, wherein said network connection means comprises a voice over internet protocol router.

14. The system according to claim 1, wherein said operating command for said output device is selected from the group consisting of a command to change the displayed channel, a command to display program guides, a command to display recorded programming, and a command to display an operating menu.

15. A method for providing an interface with a remotely located smart voicemail network via a home entertainment system, said method comprising:

establishing a voicemail box with said smart voicemail network;

identifying when one or more voicemail messages are received in said voicemail box;

collecting said one or more voicemail messages from said voicemail network;

storing said one or more voicemail messages in a voicemail storage database;

monitoring said voicemail storage database to identify when said storing occurs;

generating a visually detectable notification indicia upon identifying one or more stored voicemail messages;

displaying said visually detectable notification indicia on an electronic display upon receiving an operating command for said home entertainment system;

audibly playing said stored voicemail messages via said home entertainment system upon a user command prompted by said visually detectable notification indicia; and

configuring said voicemail network to send voicemail notification emails containing said one or more voicemail messages,

wherein said storing includes;

detaching said one or more voicemail messages from said voicemail notification emails, and

storing said one or more voicemail messages in a predetermined file folder.

16. The method according to claim 15, further comprising configuring said voicemail network to send voicemail notification emails to a designated email address for a subscriber user associated with said voicemail box when said one or more voicemail messages are received, and wherein said identifying comprises:

receiving voicemail notification emails sent to said designated email address,

identifying a voicemail notification email that was sent from said voicemail network, and

associating a new voicemail message event therewith.

17. The method according to claim 16, wherein said voicemail notification emails cause an automated process to connect to said voicemail network and download said one or more voicemail messages associated with said voicemail notification emails during said collecting.

18. The method according to claim 16, wherein said voicemail notification emails further contain metadata concerning said one or more voicemail messages, and wherein said metadata is displayed with said notification indicia.

19. The method according to claim 15, wherein said voicemail network is configured to provide a web interface for accessing voicemail messages in said voicemail box over Internet, and collecting comprises an automated process that obtains new voicemail messages over Internet via said web interface.

20. The method according to claim 15, wherein said home entertainment system comprises a television and a set top box adapted to deliver television signals to said television, and said set top box is networked to said personal computer storing said voicemail messages, and wherein said method is automated by one or more processes running on said set top box and said personal computer.

21. The method according to claim 20, wherein said set top box is a digital video recorder, and personal computer is configured to serve a multimedia files to said digital video recorder.

22. The method according to claim 15, wherein said home entertainment system comprises a media center computer operable to deliver multimedia content to a display, and wherein said method is automated by one or more processes running on said media center computer.

23. The method according to claim 22, wherein said media center computer has resident thereon a media player application that is capable of performing television signal tuning.

24. The method according to claim 15, wherein said establishing, identifying, collecting, and storing are repeated for multiple voicemail boxes such that said method enables a user to collect and manage voicemail messages from multiple voicemail boxes through a unified interface.

25. The method according to claim 15, wherein said network connection means comprises a voice over internet protocol router.

26. The method according to claim 15, wherein said operating command for said home entertainment system is selected from the group consisting of a command to change the displayed channel, a command to display program guides, a command to display recorded programming, and a command to display an operating menu.

27. An electronic system for providing a television interface with a remotely located smart voicemail network adapted to send new voicemail messages as attachments in email notification messages, said electronic system comprising:

a television;

a computer connected to Internet and configured to receive email messages from said voicemail network, said computer having a file storing applet running thereon that is adapted to identify email messages received from said voicemail network; and

a set top box operable to control the operation of said television and networked with said computer;

wherein said voicemail network is configured to send voicemail notification messages when said new voicemail messages are received, and

wherein said file storing applet detaches said new voicemail messages from said voicemail notification messages and stores each said new voicemail message from each said voicemail notification message into a designated file folder, and said set top box has a user interface applet running thereon that;

monitors said file folder to identify presence of said new voicemail messages in said file folder, and

causes notification indicia to be displayed by said set top box on said television upon identifying presence of said new voicemail messages upon receiving an operating command for said television, so as to provide a unified interface for entertainment and voicemail management.

28. The system of claim 27, wherein said operating command for said television is selected from the group consisting of a command to change the displayed channel, a command to display program guides, a command to display recorded programming, and a command to display an operating menu.