System and method for accessing diagnostic information
First Claim
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1. A system for accessing diagnostic information on an electronic device comprising:
- a power source;
a power source monitoring device coupled to the power source and configured to determine diagnostic information relating to the power source;
abuse detection circuitry configured to receive the diagnostic information determined by the power source monitoring device; and
an interface configured to facilitate communication between the electronic device and the external diagnostic device, wherein if the power source is non-operational, the interface is configured to provide power to the power source monitoring device.
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Abstract
A technique is provided for accessing diagnostic information in an electronic device. In accordance with this technique, a system is provided for determining diagnostic information about a power source. In one embodiment, the system provides an interface to provide access to the diagnostic information. The system may further provide a memory, wherein the diagnostic information may be stored. The system may further be configured to provide access to the diagnostic information when the electronic device is non-operational.
39 Citations
26 Claims
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1. A system for accessing diagnostic information on an electronic device comprising:
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a power source; a power source monitoring device coupled to the power source and configured to determine diagnostic information relating to the power source; abuse detection circuitry configured to receive the diagnostic information determined by the power source monitoring device; and an interface configured to facilitate communication between the electronic device and the external diagnostic device, wherein if the power source is non-operational, the interface is configured to provide power to the power source monitoring device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system for accessing diagnostic information on an electronic device comprising:
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a power source; a power management unit coupled to the power source and configured to distribute power from the power source to one or more other components of the electronic device; a power source monitoring device coupled to the power source and configured to determine and store diagnostic information relating to the power source; and an interface configured to operate in a diagnostic mode and a non-diagnostic mode, wherein, if the interface is operating in the diagnostic mode, the diagnostic information stored in the power source monitoring device is accessible by an external diagnostic device separate from the electronic device, and if the power source is non-operational, the interface is configured to provide power to the power source monitoring device and the power management unit. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18)
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19. An electronic device comprising:
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a processor configured to execute instructions; a storage device configured to store data, the data at least partially comprising instructions to be executed by the processor; a power source; a power source monitoring device coupled to the power source and configured to determine and store diagnostic information relating to the power source; a power management unit coupled to the power source and configured to distribute power from the power source to one or more other components of the electronic device; and an interface configured to facilitate communication between the electronic device and an external device, wherein, if the external device is a diagnostic device, the interface is configured to provide access to the diagnostic information by the diagnostic device, and if the power source is non-operational and the external device is a diagnostic device, the interface is configured to provide power to the power source monitoring device and the power management unit. - View Dependent Claims (20, 21, 22)
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23. A method, comprising:
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detecting the connection of an external diagnostic device with an electronic device, the electronic device comprising a power management unit, a power source, and a power source monitoring device is coupled to the power management unit and configured to determine diagnostic information relating to the power source; establishing a communication path between the external diagnostic device and the power management unit of the electronic device; entering a diagnostic mode of operation based at least partially upon the detection of the connection of the external diagnostic device; and accessing the diagnostic information from the power source monitoring device when the electronic device is operating in the diagnostic mode of operation, wherein accessing the diagnostic information from the power source monitoring device comprises; powering the power management unit using the external diagnostic device; and receiving a command from the external diagnostic device, wherein, upon receiving the command, the power management unit is configured to read the diagnostic information from the power source monitoring device, store the diagnostic information into one or more data registers, and transmit the diagnostic information from the one or more data registers to the external diagnostic device. - View Dependent Claims (24, 25)
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26. A method for evaluating product returns comprising:
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accessing diagnostic information stored in an electronic device, wherein accessing the diagnostic information comprises; interfacing the electronic device with a separate diagnostic device and entering a diagnostic mode of operation; establishing a connection between the diagnostic device and a power source monitoring device configured to determine and store diagnostic information relating to a power source; and using the diagnostic device to read the diagnostic information from the power source monitoring device; determining if the diagnostic information indicates that a battery failure in the electronic device that is a result of consumer abuse, wherein the determination of whether the battery failure is a result of consumer abuse comprises analyzing the diagnostic information read from the power source monitoring device and determining whether the power source is at least capable of operating within acceptable operating parameters, and wherein analyzing the diagnostic information comprises at least one of monitoring changes to the diagnostic information based on changes to the power source, isolating the power source from the electronic device, or replacing the power source, or some combination thereof; and initiating a product return if the failure is not the result of consumer abuse.
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Specification