Dispatch application utilizing short message service
First Claim
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1. A method comprising:
- creating a dispatch order;
determining a length of the dispatch order;
based upon the determined length, formulating the dispatch order into multiple related Short Message Service (SMS) messages;
reformatting the multiple related SMS messages into at least one Internet Protocol (IP) packet;
sending the at least one IP packet over an IP network;
receiving, via a public network, multiple related SMS messages corresponding to the dispatch order, the multiple related SMS messages having been reformatted from the at least one IP packet; and
sending over the public network a reply message comprising an updated status of the dispatch order, wherein the updated status is one of pending, received, in progress, completed, or problem.
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Abstract
A dispatch communication and management system method is provided, allowing a dispatcher and remote service technicians to exchange messages over a network in a prescribed format to notify the technicians of new dispatch orders, and to update status information for dispatch orders in corresponding customer service records in a database.
30 Citations
18 Claims
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1. A method comprising:
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creating a dispatch order; determining a length of the dispatch order; based upon the determined length, formulating the dispatch order into multiple related Short Message Service (SMS) messages; reformatting the multiple related SMS messages into at least one Internet Protocol (IP) packet; sending the at least one IP packet over an IP network; receiving, via a public network, multiple related SMS messages corresponding to the dispatch order, the multiple related SMS messages having been reformatted from the at least one IP packet; and sending over the public network a reply message comprising an updated status of the dispatch order, wherein the updated status is one of pending, received, in progress, completed, or problem. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. Memory in a dispatch computer having stored thereon executable instructions, the executable instructions, when executed by the dispatch computer performs operations comprising:
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creating a dispatch order; determining a length of the dispatch order; based upon the determined length, formulating the dispatch order into multiple related Short Message Service (SMS) messages; reformatting the multiple related SMS messages into at least one Internet Protocol (IP) packet; sending the at least one IP packet over an IP network; receiving, via a public network, multiple related SMS messages corresponding to the dispatch order, the multiple related SMS messages having been reformatted from the at least one IP packet; and sending over the public network a reply message comprising an updated status of the dispatch order, wherein the updated status is one of pending, received, in progress, completed, or problem. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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Specification