On-location electronics troubleshooting services system

  • US 8,429,088 B2
  • Filed: 01/13/2004
  • Issued: 04/23/2013
  • Est. Priority Date: 01/13/2003
  • Status: Expired due to Fees
First Claim
Patent Images

1. An Internet-website-client-server-assisted system, relating to providing on-location electronics troubleshooting services, comprising the steps of:

  • a) registering customer information relating to at least one customer;

    b) registering technician information relating to at least one technician having electronics-technician abilities relating to providing such on-location electronics troubleshooting services;

    c) maintaining a database, on at least one Internet website client server, of such customer information relating to such at least one customer;

    d) maintaining a database, on such at least one Internet website client server, of such technician information relating to such at least one technician;

    e) collecting automatically, using such at least one Internet website client server, at least one fee from such at least one customer relating to such on-location electronics troubleshooting services;

    f) receiving, on such at least one Internet website client server, requests relating to such on-location electronics troubleshooting services from such at least one customer;

    g) notifying automatically, using such at least one Internet website client server, such at least one technician to provide such on-location electronics troubleshooting services requested by such at least one customer;

    h) receiving on-location electronics troubleshooting service information, on at least one Internet website client server, from such at least one technician; and

    i) maintaining a database, on such at least one Internet website client server, of such on-location electronics troubleshooting service informationj) receiving indication of any need relating to repair service, on such at least one Internet website client server, from such selected at least one technician;

    k) receiving indication of selected type of such repair service, on such at least one Internet website client server, from such selected at least one technician;

    l) storing such indication of any need relating to repair service on such at least one Internet website client server;

    m) storing such selected type of such repair service, on such at least one Internet website client server;

    n) selecting such at least one repair service of such selected type of repair service; and

    o) notifying such selected at least one repair service to contact such at least one customer;

    p) wherein such at least one customer and such at least one technician are sufficiently co-located within geographical areas to provide appropriate response times; and

    q) wherein such step of receiving on-location electronics troubleshooting service information by such at least one technician comprises the steps of;

    i) receiving start time of such on-location electronics troubleshooting service, on such at least one Internet website client server, from selected such at least one technician;

    ii) receiving end time of such on-location electronics troubleshooting services, on such at least one Internet website client server, from selected such at least one technician;

    iii) storing such start time of such on-location electronics troubleshooting service on such at least one Internet website client server; and

    iv) storing such end time of such on-location electronics troubleshooting service on such at least one Internet website client server.

View all claims
    ×
    ×

    Thank you for your feedback

    ×
    ×