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Integration of different mobile device types with a business infrastructure

  • US 8,433,775 B2
  • Filed: 03/31/2010
  • Issued: 04/30/2013
  • Est. Priority Date: 03/31/2010
  • Status: Active Grant
First Claim
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1. A computer-assisted method comprising:

  • receiving, by a computer system, a first request on behalf of a customer through a workflow that is performed through a business infrastructure, wherein the first request requests that an account of the customer be unlocked and includes a first administrator identification and pushed content that comprises customer information identifying the account;

    mapping, by the computer system, the first administrator identification to a first mobile device type from a plurality of mobile device types, wherein different mobile device types support different formats;

    formatting the pushed content to a format compatible to the first mobile device type;

    directing, by the computer system, a first alert message to the first administrator with the customer information through a mobile communication channel type to a mobile device of the first administrator based on the mobile device type;

    obtaining, by the computer system, a first response from the mobile device that is responsive to the first alert message, wherein the first response is indicative whether to unlock the account;

    directing the first response to the workflow; and

    when the first response is indicative of unlocking the account,determining a second mobile device type of a second administrator from the plurality of mobile device types;

    formatting the pushed content to a second format compatible with the second mobile device type;

    directing a second alert message to the second administrator whether to unlock the account; and

    when a second response from the second administrator is indicative of unlocking the account, completing the unlocking the account through the workflow.

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