Emergency call analysis system

• US 8,447,263 B2
• Filed: 01/28/2011
• Issued: 05/21/2013
• Est. Priority Date: 01/28/2011
• Status: Active Grant

• Current Assignee: Boar's Head Corporation
• Original Assignee: Don Reich, Kurt Warner
• Inventors: Reich, Don, Warner, Kurt
• Primary Examiner(s): Doan, Kiet
• Assistant Examiner(s): Vu, Michael T
• Application Number:
  US13/016,739
• Publication Number:
  US 20120196558A1
• Time in Patent Office: 844 Days
• Field of Search: 4554041-4042, 455/422.1, 455/420, 706/46, 706 52- 54
• US Class Current: 455/404.1
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 50/26 Government or public services business processes related to the transportation industry G06Q50/40
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 3/5116 for emergency applications
• CPC Class Codes: H04M 3/5175 Call or contact centers supervision arrangements

Abstract

A method for communicating information associated with emergency calls communicated to emergency response centers includes receiving, by an emergency call analysis system, emergency call information that defines an emergency call communicated to an emergency response center within a geographic region. The emergency call information includes location information of the emergency call. The emergency call analysis system may then determine statistical information associated with emergency calls made within a geographic region. A computer server may then generate browser code executable by a browser to cause the browser to display the statistical information.

Claims

1. A method for communicating information associated with emergency calls communicated to emergency response centers, the method comprising:

receiving, by an emergency call analysis system, emergency call information that defines an emergency call communicated to an emergency response center within a geographic region, wherein the emergency call information includes location information of the emergency call;

determining, by the emergency call analysis system, statistical information that includes a quantity of emergency calls that originated within a geographic region during a first period, and an average quantity of emergency calls that originated within the geographic region during a second period that is greater than the first period;

generating, by a computer server, browser code executable by a browser to cause the browser to display the statistical information via graphical indicia of the quantity of emergency calls originated during the first period, and graphical indicia of the average quantity of emergency calls that originated during the second of period.

2. The method according to claim 1, wherein the geographic region corresponds to a state and the method further comprises determining a number of emergency calls made within different regions of the state.

3. The method according to claim 1, wherein the browser code is executable to display the geographic region and the method further comprises indicating, on the geographic region, a source of the emergency call based on the location information.

4. The method according to claim 1, wherein the statistical information includes at least one of:

an average emergency call duration, and an average ring time of emergency calls duration.

5. The method according to claim 1, further comprising:

determining a caller type from the group of caller types consisting of;

business, residential, and wireless caller types; and

generating browser code operable to display a chart of the percentage of calls that match the caller type received during a period.

6. The method according to claim 1, further comprising:

determining statistical information associated with emergency calls made within a plurality of sub regions of the geographic region;

generating, by a computer server, browser code executable by a browser to cause the browser to display information associated with at least some of the sub regions, wherein the information includes a name and statistical information that includes one or more of;

a number of calls, a percentage of wireless calls, a percentage of residential calls, a percentage of business calls, a percentage of abandoned calls, an average ring time, and an average call duration.

7. The method according to claim 6, wherein the at least some of the sub regions are selected and sorted according to at least one of:

the number of calls, the percentage of wireless calls, a percentage of residential calls, a percentage of business calls, the percentage of abandoned calls, the average ring time, and the average call duration.

8. The method according to claim 1, further comprising generating, by a computer server, browser code executable by a browser to cause the browser to display a timer symbol that indicates an amount of time until a next automatic update.

9. The method according to claim 1, wherein the emergency call information includes identification information of the emergency call and the method further comprises:

generating, by a computer server, browser code executable by a browser to cause the browser to display in a first region the identification information;

generating, by a computer server, browser code executable by a browser to cause the browser to display in a second region a geographic region that represents the geographic region within which the emergency call occurred; and

indicating a location of the emergency call on the geographic region based on the location information.

10. The method according to claim 9, further comprising:

displaying the identification information and the location of each of the plurality of emergency calls in real-time as emergency calls occur.

11. The method according to claim 1, wherein the emergency call information includes description information and the method further comprises;

determining a category to which the emergency call belongs based on the description information;

generating, by a computer server, browser code executable by a browser to cause the browser to display a chart that relates one or more categories to which emergency calls belong to sub regions of the geographic region.

12. The method according to claim 11, wherein the browser code is executable to display the geographic region and to superimpose one or more charts over the sub regions of the geographic image, wherein each of the one or more charts indicate a relative number of emergency calls within each sub region that belong to the one or more categories.

13. The method according to claim 12, wherein the geographic image represents a state.

14. A system for communicating information associated with emergency calls communicated to emergency response centers, the system comprising:

an emergency call analysis system configured to receive emergency call information that defines an emergency call communicated to an emergency response center within a geographic region, wherein the emergency call information includes location information of the emergency call;

wherein the emergency call analysis system is further configured to determine statistical information that includes a quantity of emergency calls that originated within a geographic region during a first period, and an average quantity of emergency calls that originated within the geographic region during a second period that is greater than the first period; and

a computer server configured to generate browser code executable by a browser to cause the browser to display the statistical information via graphical indicia of the quantity of emergency calls originated during the first period, and graphical indicia of the average quantity of emergency calls that originated during the second of period.

15. The system according to claim 14, wherein the processor is further configured to determine statistical information associated with emergency calls made within a plurality of sub regions of the geographic region;

and

the computer server is further configured to generate browser code executable by a browser to cause the browser to display information associated with at least some of the sub regions, wherein the information includes a name and statistical information that includes one or more of;

a number of calls, a percentage of wireless calls, a percentage of residential calls, a percentage of business calls, a percentage of abandoned calls, an average ring time, and an average call duration.

16. The system according to claim 14, wherein the emergency call information includes identification information of the emergency call and the computer server is further configured to:

generate browser code executable by a browser to cause the browser to display in a first region the identification information;

generate browser code executable by a browser to cause the browser to display in a second region a geographic region that represents the geographic region within which the emergency call occurred; and

indicate a location of the emergency call on the geographic region based on the location information.

17. The system according to claim 14, wherein the emergency call information includes description information and the processor is further configured to determine a category to which the emergency call belongs based on the description information;

and

the computer server is further configured to generate browser code executable by a browser to cause the browser to display a chart that relates one or more categories to which emergency calls belong to sub regions of the geographic region.

18. A non-transitory machine-readable storage medium having stored thereon a computer program comprising at least one code section for communicating information associated with emergency calls communicated to emergency response centers, the at least one code section being executable by a machine for causing the machine to perform acts of:

receiving emergency call information that defines an emergency call communicated to an emergency response center within a geographic region, wherein the emergency call information includes location information of the emergency call;

determining statistical information that includes a quantity of emergency calls that originated within a geographic region during a first period, and an average quantity of emergency calls that originated within the geographic region during a second period that is greater than the first period;

generating browser code executable by a browser to cause the browser to display the statistical information via graphical indicia of the quantity of emergency calls originated during the first period, and graphical indicia of the average quantity of emergency calls that originated during the second of period.

19. The non-transitory machine-readable storage medium according to claim 18, wherein the emergency call information includes identification information of the emergency call and wherein the at least one code section is further executable by the machine for causing the machine to perform acts of:

generating browser code executable by a browser to cause the browser to display in a first region the identification information;

generating browser code executable by a browser to cause the browser to display in a second region a geographic region that represents the geographic region within which the emergency call occurred; and

indicating a location of the emergency call on the geographic region based on the location information.

20. The non-transitory machine-readable storage medium according to claim 18, wherein the emergency call information includes description information and wherein the at least one code section is further executable by the machine for causing the machine to perform acts of:

determining a category to which the emergency call belongs based on the description information;

generating browser code executable by a browser to cause the browser to display a chart that relates one or more categories to which emergency calls belong to sub regions of the geographic region.