Automated cross-cultural conflict management
First Claim
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1. A method of managing a dispute about a pre-existing contract, the method comprising:
- automatically receiving, over a network by a system computer, information relating to the dispute, the information being generated from one of an initiator computer associated with an initiator and a respondent computer associated with a respondent, the initiator and the respondent being parties to the pre-existing contract; and
iteratively providing portions of the information to the other of the initiator computer and the respondent computer in accordance with predetermined criteria, the predetermined criteria relating to either a rating of a portion of the information supplied after a start of the dispute by the initiator or the respondent, or relating to the number of portions of the information to be provided at an iteration.
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Abstract
A conflict or dispute between at least two parties is managed to reflect the cultural context of the parties. When the party is from a low context culture, conflict management assumes the party prefers to adopt a transactional viewpoint and to select from a set of possible resolutions. When the party is from a high context culture, dispute resolution assumes the party prefers to view the dispute as part of a relationship and to be advised as to appropriate actions. A system bridges between the cultural contexts of the parties by collecting and providing information in accordance with the preferred procedure of each party.
109 Citations
20 Claims
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1. A method of managing a dispute about a pre-existing contract, the method comprising:
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automatically receiving, over a network by a system computer, information relating to the dispute, the information being generated from one of an initiator computer associated with an initiator and a respondent computer associated with a respondent, the initiator and the respondent being parties to the pre-existing contract; and iteratively providing portions of the information to the other of the initiator computer and the respondent computer in accordance with predetermined criteria, the predetermined criteria relating to either a rating of a portion of the information supplied after a start of the dispute by the initiator or the respondent, or relating to the number of portions of the information to be provided at an iteration. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. An apparatus to manage a dispute about a pre-existing contract, the apparatus comprising:
a computer automatically to receive information relating to the dispute from one of an initiator and a respondent, the initiator and the respondent being parties to the pre-existing contract, the computer further iteratively to provide portions of the information to the other of the initiator and the respondent in accordance with predetermined criteria relating to either a rating of a portion of the information supplied after a start of the dispute by the initiator or the respondent, or relating to the number of portions of the information to be provided at an iteration. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
Specification