Interactive assistant for managing telephone communications
First Claim
Patent Images
1. A method comprising:
- providing a chat interface to a device associated with an intended recipient of an incoming voice call;
receiving, through the chat interface, a chat message from the intended recipient; and
presenting the chat message to a calling party associated with the incoming call prior to determining a disposition of the call.
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Abstract
An interactive assistant for managing telephone communications and services is disclosed. In one of many possible method embodiments, a chat interface is provided to a device associated with an intended recipient of an incoming voice call. A chat message from the intended recipient is received through the chat interface. The chat message is presented to a calling party associated with the incoming call prior to a disposition of the call being determined. In other embodiments, an interface provides controls for individually managing calls on a conference call, without affecting other calls on the conference call.
540 Citations
22 Claims
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1. A method comprising:
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providing a chat interface to a device associated with an intended recipient of an incoming voice call; receiving, through the chat interface, a chat message from the intended recipient; and presenting the chat message to a calling party associated with the incoming call prior to determining a disposition of the call. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A system comprising:
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a voice network including a service control point operable to determine how a call from a calling party to a called party is connected; a data network; a service center operable to receive information from said service control point, the information being associated with the call, send a notification of the call to a device associated with the called party via, said data network, said notification including a selectable chat control, provide a chat interface to said device in response to a selection of said chat control, receive, via said chat interface and said data network, a chat message from the user, convert said chat message to audio form, and instruct said service control point to present said converted chat message to the calling party; whereby said service control point is configured to cause said converted chat message to be played for the calling party prior to a disposition of the call being determined. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22)
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Specification