Methods and systems for directory information lookup

• US 8,472,606 B2
• Filed: 11/24/2003
• Issued: 06/25/2013
• Est. Priority Date: 02/27/2001
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Telesector Resources Group Incorporated, Verizon Data Services LLC (Verizon Communications Inc.)
• Inventors: Helbling, Christopher L., Reding, Craig L., Reformato, John R., Rajagopalan, Mahesh, Zafar, Shadman
• Primary Examiner(s): ADDY, THJUAN KNOWLIN
• Application Number:
  US10/720,868
• Publication Number:
  US 20050053220A1
• Time in Patent Office: 3,501 Days
• Field of Search: 379/218.01, 379/207.02, 379/88.02, 379/67.1, 379/266.01, 379/265.01, 379/265.02, 379/265.09, 455/418, 709/202
• US Class Current: 379/218.01
• CPC Class Codes: H04M 15/09 Third party charged communications
• CPC Class Codes: H04M 2201/36 Memories
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2207/12 intelligent networks
• CPC Class Codes: H04M 2215/66 Third party billing, i.e. third party can also be the predetermined telephone line of the caller if he is calling from another telephone set
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/387 using subscriber identification cards
• CPC Class Codes: H04M 3/42204 Arrangements at the exchange for service or number selection by voice at the terminal H04M1/27
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 3/4933 with operator assistance
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04Q 2213/13034 A/D conversion, code compression/expansion
• CPC Class Codes: H04Q 2213/13093 Personal computer, PC
• CPC Class Codes: H04Q 2213/1322 PBX
• CPC Class Codes: H04Q 2213/13224 Off-net subscriber, dial in to/out from network, teleworking
• CPC Class Codes: H04Q 2213/13282 : Call forward, follow-me, call diversion
• CPC Class Codes: H04Q 3/0029 : Provisions for intelligent networking

Abstract

Systems and methods are provided for obtaining contact-related information associated with a party using an identifier. The identifier may include a calling party number, a previously-dialed number, and/or a number specified by a user. The identifier could also include an e-mail address, an instant messenger address, a photograph, etc. A request for contact-related information may be initiated by a user and/or a device associated with the user. The request may include an identifier associated with a party. Methods and systems may retrieve contact-related information associated with the party using the identifier. Methods and systems may leverage one or more networks to retrieve the contact-related information. Contact information may be retrieved in order to add a contact to a user'"'"'s address book.

Claims

1. A method for obtaining contact information, the method comprising:

receiving, by a service center, a request initiated by a user for contact information associated with a telephone number;

querying, by the service center and in response to the request, a directory for the contact information;

querying, by the service center and in response to the request, an Internet search engine for the contact information;

receiving, via the service center, the contact information from the directory and the Internet search engine; and

automatically storing, via the service center, the contact information in a contact list associated with the user in response to receiving the contact information via the service center.

2. The method of claim 1, where the telephone number for which contact information is requested includes a telephone number associated with a call received by the user.

3. The method of claim 1, where the telephone number for which contact information is requested includes a telephone number previously dialed by the user.

4. The method of claim 1, where the telephone number, for which contact information is requested, is specified by the user.

5. The method of claim 1, further comprising:

providing the user with access to the contact information.

6. A method for obtaining contact information in a system that includes a user terminal, a service center, and a server, the method comprising:

receiving, by the service center, a request from the user terminal for contact information associated with a party, the request including identifying information associated with the party;

forwarding the request from the service center to the server;

transmitting, in response to the request, a query including the identifying information from the server to a directory and to an Internet search engine;

receiving at least one response by the server from at least one of the directory or the Internet search engine;

forwarding the at least one response from the server to the service center;

providing a user of the user terminal with access to the contact information when the at least one response includes the contact information; and

automatically storing the contact information in a contact list maintained by the service center when the at least one response includes the contact information, where the contact list is associated with the user.

7. The method of claim 6, where receiving a request including identifying information comprises receiving a request that includes one of a name, a telephone number, or a network identifier.

8. The method of claim 6, where receiving a request including identifying information comprises receiving a request that includes an e-mail address.

9. The method of claim 6, where receiving a request including identifying information comprises receiving a request that includes one of an audio signal, a video signal, a photograph, or a digital image.

10. The method of claim 6, where automatically storing the contact information in the contact list is performed without user intervention.

11. The method of claim 6, where transmitting a query including the identifying information from the server includes transmitting a query including a telephone number and an identifier associated with the user of the user terminal.

12. The method of claim 6, where the directory includes a directory assistance service maintained by at least one service provider.

13. The method of claim 6, where providing the user with access to the contact information includes providing the user with access to at least one of a name, a street, a city, a state, a zip code, a facsimile number, or an e-mail address associated with the party.

23. The method of claim 6, further comprising:

forwarding an error message to the user when the at least one response indicates that an error has occurred or that the contact information is private.

24. The method of claim 6, where the query is in the form of a Universal Resource Locator (URL).

25. The method of claim 6, where the response includes a billing type associated with the contact information.

26. The method of claim 6, where the contact information includes information associated with more than one party.

14. A communications system comprising:

a user device, coupled to a network, configured to transmit a request for contact information associated with a telephone number;

a service center, associated with the user device, configured to receive the request for contact information from the network; and

a server, coupled to the service center, configured to;

query, in response to the request and using the telephone number, a directory to obtain the contact information,

query, in response to the request and using the telephone number, an Internet search engine to obtain the contact information,

receive a response to the query from at least one of the directory or the Internet search engine, and

forward the response received from at least one of the directory or the Internet search engine to the service center, the service center automatically storing the response in a contact list that is associated with a user requesting the contact information when the response includes the requested contact information.

15. The system of claim 14, where the directory includes a directory assistance service maintained by at least one service provider.

16. The system of claim 14, where the user device is one of a general purpose computer, a personal computer, a Blackberry™

device, a Ergo Audrey™

device, a wireless device, or a Personal Digital Assistant.

17. The system of claim 14, where the response comprises listing information that includes at least one of a name, a street, a city, a state, a zip code, a facsimile number, or an e-mail address.

18. The system of claim 17, where the service center provides the user with access to the listing information via the network.

19. The system of claim 17, where the service center stores the listing information in a contact list associated with the user.

20. The system of claim 14, where the response indicates that information associated with the telephone number is not available to the public.

21. The system of claim 14, where the response indicates a billing type associated with the telephone number.

22. The system of claim 14, where the response includes at least one error message.