Net moderator

• US 8,473,281 B2
• Filed: 10/09/2010
• Issued: 06/25/2013
• Est. Priority Date: 10/09/2009
• Status: Active Grant

• Current Assignee: Crisp Thinking Group Ltd.
• Original Assignee: Crisp Thinking Group Ltd.
• Inventors: Maude, Peter, Hildreth, Adam
• Primary Examiner(s): MCFADDEN, SUSAN IRIS
• Application Number:
  US12/901,516
• Publication Number:
  US 20110087485A1
• Time in Patent Office: 990 Days
• Field of Search: 704/9
• US Class Current: 704/9
• CPC Class Codes: G06F 40/40 Processing or translation of natural language natural language analysis G06F40/20; semantic analysis G06F40/30
• CPC Class Codes: H04L 12/1827 Network arrangements for conference optimisation or adaptation
• CPC Class Codes: H04L 51/212 using filtering or selective blocking

Abstract

A method and an apparatus for moderating an inappropriate relationship between two parties by analyzing a dialog between the two parties. The method and apparatus creates an alert depending upon the nature of the dialog between the two parties. The alert is sent to a third party who can moderate the relationship between the two parties. The third party can ban or block the dialog between the two parties based upon the inappropriate relationship between the two parties. A banning or block of the dialog between the two parties can also be automated.

Claims

1. An apparatus for the monitoring of a relationship between two parties based on a dialog between the two parties comprising:

a relationship moderator engine to capture the dialog between the two parties from a virtual chat network,

a word and phrase filter engine to filter the dialog based on at least one keyword present in the dialog and to produce a censored dialog alert,

a concept filter engine to analyze the dialog to determine a concept of the dialog and to produce a concept dialog alert; and

a transmitter to send the censored dialog alert and the concept dialog alert to a third party.

2. The apparatus according to claim 1, wherein the word and phrase filter engine and the concept filter engine comprise editable parameters.

3. The apparatus according to claim 1, further comprising a relationship status analysis engine to compare a known dialog pattern of a first party and a known dialog pattern of the second party with the captured dialog between the two parties to produce relationship status alert.

4. The apparatus according to claim 3, wherein the relationship status analysis engine comprises editable parameters.

5. The apparatus, according to claim 3, wherein any one of the censored dialog alert, the concept dialog alert or the relationship status alert are transmitted to the third party via a customer relationship manager interface.

6. The apparatus, according to claim 3, wherein any one of the censored dialog alert, the concept dialog alert or the relationship status alert are transmitted to the third party via a relationship moderator alert interface.

7. The apparatus, according to claim 3, wherein the relationship moderator alert interface prioritizes any one of the censored dialog alert, the concept dialog alert or the relationship status alert.

8. The apparatus, according to claim 1, further comprising a storage device to save any one of the dialog, the censored dialog alert, the concept dialog alert or the relationship status alert.

9. The apparatus, according to claim 1, wherein the relationship moderator engine is present on a server of the virtual chat network.

10. The apparatus, according to claim 1, wherein the virtual chat network is selected from any one of one of an online social network, a massively multimedia online game (MMOG) network, an online instant messaging application or a SMS based application.