Conversation persistence in real-time collaboration system

• US 8,484,216 B2
• Filed: 08/04/2011
• Issued: 07/09/2013
• Est. Priority Date: 01/11/2005
• Status: Active Grant

• Current Assignee: Kyndryl Incorporated
• Original Assignee: International Business Machines Corporation
• Inventors: Berry, Richard Edmond, Chen, Yen-Fu, Handy-Bosma, John Hans, Hsu, Peter Y., Selvage, Mei Y., Tannenbaum, Alan R., Walker, Keith Raymond, Courtney Temple, Anthony C.
• Primary Examiner(s): Wong, Leslie
• Application Number:
  US13/198,119
• Publication Number:
  US 20110289429A1
• Time in Patent Office: 705 Days
• Field of Search: 707/737, 707/999.01, 707/999.104, 709206-207, 709/204, 715/758
• US Class Current: 707/737
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: Y10S 707/99945 Object-oriented database structure processing

Abstract

Previously conducted conversations in real-time collaboration messages are persistently stored, either by client or a server, and then are associated with conversational items presented to a user (e.g. contact names, topics, etc.). An icon is provided near each listed item, which when selected, displays to the user summaries or titles of all transcripts to which the selected item pertains or relates. The user may select one or more summaries or titles for which the conversation is to be resumed, causing the system to retrieve the stored transcript and resume appending new conversational entries to it, so that the user recovers conversational context effortlessly and accurately. Enhanced versions of the invention include sharing of transcripts so that all participants receive the context of the conversation, and server-side or client-side implementations.

Claims

1. A method for managing a conversation including at least part of a first thread containing a beginning message, an ending message, and a plurality of intervening messages between the beginning message and the ending message, the method comprising the steps of:

recording a point between two of the intervening messages within the first thread;

copying a portion of the messages from the first thread into a second thread, wherein the portion is less than all of the messages of the first thread and is bounded by the point; and

appending to the second thread messages which are not stored in the first thread, thereby continuing a conversation from the beginning message to the point with subsequent messages being recorded in the second thread after the point.

2. The method as set forth in claim 1 wherein at least one of the one or more processors is a component of a messaging server.

3. The method as set forth in claim 1 wherein at least one of the one or more processors is a component of a messaging client.

4. The method as set forth in claim 1 further comprising transmitting by a processor the first thread of messages to at least one destination selected from the group consisting of a messaging client and a messaging server.

5. The method as set forth in claim 1 further comprising searching by a processor a plurality of persistently stored threads for at least one user-indicated criteria, and retrieving the first thread from the plurality of stored and searched threads matching the at least one user-indicated criteria.

14. The method as set forth in claim 1 wherein the point is recorded responsive to one or more actions selected from the group consisting of a user designation of a point within the first thread, and automatic insertion of the point according to a user preference.

15. The method as set forth in claim 1 wherein the copied portion comprises a thread portion selected from the group consisting of the messages from the beginning message through to the point, messages from a first point to a second point in the first thread, and messages from the point to the ending message.

6. A computer program product for conversation including at least part of first thread containing a beginning message, an ending message, and a plurality of intervening messages between the beginning message and the ending message, the computer program product comprising:

one or more computer-readable storage devices;

first program instructions for recording a point between two of the intervening messages within the first thread;

second program instructions for copying a portion of the messages from the first thread into a second thread, wherein the portion is less than all of the messages of the first thread and is bounded by the point; and

third program instructions for appending to the second thread messages which are not stored in the first thread, thereby continuing a conversation from the beginning message to the point with subsequent messages being recorded in the second thread after the point;

wherein the first, second, and third program instructions are stored on one or more of the computer-readable storage devices.

7. The computer program product as set forth in claim 6 further comprising fourth program instructions, stored on one or more computer-readable storage devices, for transmitting the first thread of messages to at least one destination selected from the group consisting of a messaging client and a messaging server.

8. The computer program product as set forth in claim 6 further comprising:

fourth program instructions, stored on one or more computer-readable storage devices, for searching a plurality of persistently stored threads for at least one user-indicated criteria; and

fifth program instructions, stored on one or more computer-readable storage devices, for retrieving the first thread from the plurality of stored and searched threads matching the at least one user-indicated criteria.

16. The computer program product as set forth in claim 6 wherein the program instructions for recording the point are responsive to one or more actions selected from the group consisting of a user designation of a point within the first thread, and automatic insertion of the point according to a user preference.

17. The computer program product as set forth in claim 6 wherein the program instructions for copying a portion comprises program instructions for copying a thread portion selected from the group consisting of the messages from the beginning message through to the point, messages from a first point to a second point in the first thread, and messages from the point to the ending message.

9. A system for managing a conversation including at least first thread containing a beginning message, an ending message, and a plurality of intervening messages between the beginning message and the ending message, the system comprising:

one or more processors and one or more computer-readable storage devices;

program instructions stored by the computer-readable storage device for execution by the processor for recording a point between two of the intervening messages within the first thread;

program instructions stored by the computer-readable storage device for execution by the processor for copying a portion of the messages from the first thread into a second thread, wherein the portion is less than all of the messages of the first thread and is bounded by the point; and

program instructions stored by the computer-readable storage device for execution by the processor for appending to the second thread messages which are not stored in the first thread, thereby continuing a conversation from the beginning message to the point with subsequent messages being recorded in the second thread after the point.

10. The computer system as set forth in claim 9 wherein at least one of the one or more processors is a component of a messaging server.

11. The computer system as set forth in claim 9 wherein at least one of the one or more processors is a component of a messaging client.

12. The computer system as set forth in claim 9 further comprising program instructions, stored on the computer-readable storage device for execution by the processor, for transmitting the first thread of messages to at least one destination selected from the group consisting of a messaging client and a messaging server.

13. The computer system as set forth in claim 9 further comprising:

program instructions, stored on the storage device for execution by the processor for searching a plurality of persistently stored threads for at least one user-indicated criteria; and

program instructions, stored on the storage device for execution by the processor for retrieving the first thread from the plurality of stored and searched threads matching the user-indicated criteria.

18. The system as set forth in claim 9 wherein the program instructions for recording the point are responsive to one or more actions selected from the group consisting of a user designation of a point within the first thread, and automatic insertion of the point according to a user preference.

19. The system as set forth in claim 9 wherein the program instructions for copying a portion comprises program instructions for copying a thread portion selected from the group consisting of the messages from the beginning message through to the point, messages from a first point to a second point in the first thread, and messages from the point to the ending message.