Methods and systems for contact management

• US 8,494,135 B2
• Filed: 11/24/2003
• Issued: 07/23/2013
• Est. Priority Date: 02/27/2001
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Data Services LLC (Verizon Communications Inc.)
• Inventors: Rajagopalan, Mahesh, Rodrigues, Ruchir, Zafar, Shadman, Basu, Shamik, Perumandla, Aravind, Solleti, Anil
• Primary Examiner(s): ADDY, THJUAN KNOWLIN
• Application Number:
  US10/720,784
• Publication Number:
  US 20050157858A1
• Time in Patent Office: 3,529 Days
• Field of Search: 379/201.01, 379/355.04, 379/201.04, 379/142.15, 379/142.17, 379/355.05, 379/218.01, 379/355.02, 379/142.04, 707/1, 707/200, 709/104.1, 455/445, 455/415, 455/414.1
• US Class Current: 379/201.01
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 7/0024 Services and arrangements where telephone services are combined with data services arrangements which combine a telephonic equipment and a computer H04M7/0012

Abstract

Systems and methods are provided for performing contact management services. Systems and methods may maintain one or more address books. Contacts may be added to the address book from one or more sources. Systems and method may receive a command to add a party to the address book. Contact-related information associated with the party may obtained and added to the address book. A user may be notified of an incoming call placed by a calling party and destined to a communication device associated with the user. Systems and methods may receive a command, responsive to the notification, to add the calling party to an address book associated with the user. An address book may be updated to reflect changes in the contact-related information.

Claims

1. A computer-implemented method for contact management comprising the steps implemented by one or more computers of:

maintaining an address book;

receiving, from a user, filter settings defining criteria for determining whether to add incoming calls to the address book, the filter settings received from the user specifying one or more telephone numbers, locations, devices, or names for which associated contact-related information is not added to the address book;

providing a notification, via a user terminal, of an incoming call initiated by a calling party and directed to a communication device;

determining whether the incoming call meets the criteria defined by the filter settings to be added to the address book; and

obtaining contact-related information associated with the calling party in response to the received command and adding the obtained contact-related information to the address book, provided the incoming call meets the criteria defined by the filter settings to be added to the address book,

wherein the filter settings are received from the user in advance of the incoming call.

2. The computer-implemented method of claim 1, wherein maintaining an address book comprises maintaining the address book in a server coupled to a network.

3. The computer-implemented method of claim 2, wherein maintaining an address book comprises maintaining an XML-over-HTTP web service in a database.

4. The computer-implemented method of claim 1, wherein the notification indicates a telephone number associated with the incoming call.

5. The computer-implemented method of claim 1, wherein obtaining contact-related information comprises obtaining at least one of a name, a home address, a business address, a facsimile number, an e-mail address, an instant messenger address, an IP address, a cell phone number, a landline telephone number, an image, an audio signal, or a public record associated with the calling party.

6. The computer-implemented method of claim 1, wherein obtaining contact-related information comprises obtaining the contact-related information based on a telephone number associated with the calling party.

7. The computer-implemented method of claim 1, wherein obtaining contact-related information comprises obtaining the contact-related information using a caller identification (CID) service.

8. A computer-implemented method for contact management comprising the steps implemented by one or more computers of:

maintaining an address book for a user;

receiving a command to add a party to the address book;

obtaining contact-related information associated with the party in response to the received command;

storing the obtained contact-related information in the address book;

generating a query to determine whether to update the address book, prior to updating the address book; and

periodically updating the contact-related information stored in the address book based on an affirmative response to the query, independently of communications between the user and the party.

9. The computer-implemented method of claim 8, wherein maintaining an address book comprises maintaining the address book in a server coupled to a network.

10. The computer-implemented method of claim 9, wherein maintaining an address book comprises maintaining an XML-over-HTTP web service in a database.

11. The computer-implemented method of claim 8, wherein obtaining contact-related information comprises obtaining contact-related information from at least one network.

12. The computer-implemented method of claim 8, wherein obtaining contact-related information comprises obtaining at least one of a name, a home address, a business address, a facsimile number, an e-mail address, an instant messenger address, an IP address, a cell phone number, or a landline telephone number.

13. The computer-implemented method of claim 8, wherein obtaining contact-related information comprises obtaining at least one of an image, an audio signal, or a public record associated with the party.

14. The computer-implemented method of claim 8, further comprising detecting an addition to the obtained contact-related information.

15. The computer-implemented method of claim 8, further comprising detecting a change in the obtained contact-related information by receiving a message from a network indicating the change.

16. The computer-implemented method of claim 8, further comprising detecting the change in the obtained contact-related information in response to a call received from the party.

17. The computer-implemented method of claim 8, further comprising detecting a change in the obtained contact-related information by receiving a message from a second address book associated with the party.

18. The computer-implemented method of claim 8, further comprising detecting a change in the obtained contact-related information by searching a plurality of network-based resources.

19. The computer-implemented method of claim 18, wherein searching a plurality of network-based resources comprises periodically searching said resources.

20. The computer-implemented method of claim 8, wherein updating the address book to reflect the change in the contact-related information comprises automatically updating the address book without user intervention.

21. The computer-implemented method of claim 8 further comprising:

notifying the user of the change in the contact-related information.

22. The computer-implemented method of claim 21 further comprising:

updating the address book to reflect the change in the contact-related information in response to a command from the user to update the address book.

23. The computer-implemented method of claim 8 further comprising:

receiving instructions from the user that specify preferences for updating the address book.

24. The computer-implemented method of claim 23, wherein updating the address book to reflect the change in the contact-related information comprises updating the address book based on the preferences.

25. A non-transitory computer-readable storage medium encoded with instructions for causing a computer processor to perform a method, the method comprising:

maintaining an address book;

receiving, from a user, filter settings defining criteria for determining whether to add incoming calls to the address book, the filter settings received from the user specifying one or more telephone numbers, locations, devices, or names for which associated contact-related information is not added to the address book;

providing a notification, via a user terminal, of an incoming call initiated by a calling party and directed to a communication device;

determining whether the incoming call meets the criteria defined by the filter settings to be added to the address book; and

obtaining contact-related information associated with the calling party in response to the received command and adding the obtained contact-related information to the address book, provided the incoming call meets the criteria defined by the filter settings to be added to the address book,

wherein the filter settings are received from the user in advance of the incoming call.

26. The non-transitory computer-readable storage medium according to claim 25, wherein the filter settings specify at least one telephone number, at least one location, at least one device, and at least one name for which associated contact-related information is not added to the address book.

27. A system comprising at least one server computer configured to:

maintain an address book;

receive, from a user, filter settings defining criteria for determining whether to add incoming calls to the address book, the filter settings received from the user specifying one or more telephone numbers, locations, devices, or names for which associated contact-related information is not added to the address book;

provide a notification, via a user terminal, of an incoming call initiated by a calling party and directed to a communication device;

determine whether the incoming call meets the criteria defined by the filter settings to be added to the address book; and

obtain contact-related information associated with the calling party in response to the received command and adding the obtained contact-related information to the address book, provided the incoming call meets the criteria defined by the filter settings to be added to the address book,

wherein the filter settings are received from the user in advance of the incoming call.

28. The system according to claim 27, wherein the filter settings specify at least one telephone number, at least one location, at least one device, and at least one name for which associated contact-related information is not added to the address book.

29. A non-transitory computer-readable storage medium encoded with instructions for causing a computer processor to perform a method, the method comprising:

maintaining an address book for a user;

receiving a command to add a party to the address book;

obtaining contact-related information associated with the party in response to the received command;

storing the obtained contact-related information in the address book;

generating a query to determine whether to update the address book, prior to updating the address book; and

periodically updating the contact-related information stored in the address book based on an affirmative response to the query, independently of communications between the user and the party.

30. The non-transitory computer-readable storage medium according to claim 29, wherein periodically updating comprises refreshing the contact-related information stored in the address book at fixed intervals of time.

31. The non-transitory computer-readable storage medium according to claim 30, further comprising updating the address book to reflect contact-related information included in one or more other address books.

32. A system comprising at least one server computer configured to:

maintain an address book for a user;

receive a command to add a party to the address book;

obtain contact-related information associated with the party in response to the received command;

store the obtained contact-related information in the address book; and

periodically update the contact-related information stored in the address book based on an affirmative response to an update query, independently of communications between the user and the party.

33. The system according to claim 32, wherein periodically updating comprises refreshing the contact-related information stored in the address book at fixed intervals of time.

34. The system according to claim 32, wherein the at least one server computer is further configured to update the address book to reflect contact-related information included in one or more other address books.