Personal business service system and method

• US 8,494,878 B2
• Filed: 03/21/2003
• Issued: 07/23/2013
• Est. Priority Date: 11/06/1998
• Status: Active Grant

• Current Assignee: Dian Stevens
• Original Assignee: Dian Stevens
• Inventors: Stevens, Dian
• Primary Examiner(s): Lubin, Valerie
• Assistant Examiner(s): Porter, Rachel L
• Application Number:
  US10/395,400
• Publication Number:
  US 20030182162A1
• Time in Patent Office: 3,777 Days
• Field of Search: 705/2, 705/3, 235/375, 600/300
• US Class Current: 705/3
• CPC Class Codes: A61J 7/0481 working on a schedule basis
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G16H 10/60 for patient-specific data, e.g. for electronic patient records
• CPC Class Codes: G16H 20/10 relating to drugs or medications, e.g. for ensuring correct administration to patients

Abstract

A system and method of computerizing traditional companies with customized individual addressable electronic direct marketing, self-service automation, and customer care support. The system relates to a personal agent carried by a user and a network of companies, manufacturers, stores, doctors, pharmacists, financial institutions and others. In particular, a doctor can have a professional unit that communicates with a user'"'"'s personal unit including the transfer of drug prescriptions, medication information, etc. The personal agent can provide drug information to the user as well as a reminder to take the medication and an actual storage and dispensing of medication.

Claims

1. A system for personalized customer service comprising:

a medical professional interface unit in a medical facility that includes a first processor, first memory and first radio interface circuit, electrically coupled to a first radio antenna adapted for communication within said medical facility, said first processor being able to access medical records and receive treatment instructions from medical personnel;

a personal agent unit adapted to be carried by a patient as that patient approaches and enters said medical facility, that includes a second processor, second memory and second radio interface circuit electrically coupled to a second radio antenna adapted to communicate with said medical professional interface unit within said medical facility,

the personal agent adapted to automatically establish a wireless communication link between said personal agent and the medical professional interface and wirelessly notify the medical professional interface unit, that said personal agent has entered the medical facility;

the medical professional interface unit adapted to communicate said treatment instructions to the personal agent unit via said radio link within said medical facility;

the personal agent unit having an indicator device under control of said second processor that can display reminders to purchase medication and/or reminders to take medication.

2. The system for personalized customer service of claim 1 wherein said personal agent unit contains a medicine dispenser that can dispense the medications to the patient according to the instructions.

3. A personal medical system comprising:

a personal agent containing a first processor, first memory and first wireless communications interface adapted to be carried into a medical facility by a patient;

a medical office system in said medical facility containing a second processor, second memory and second wireless communications interface;

wherein, said first processor in said personal agent is adapted to automatically establishes wireless communication with said second processor in said medical office system via said first and second communications interface when the personal agent is taken into said medical facility;

wherein said first processor is adapted to automatically transmit patient identification to said second processor via said wireless link, and wherein said second processor is adapted to access medical records belonging to said patient, request treatment information from medical personnel, and transmit said treatment information to said personal agent via said wireless link;

the personal agent having a display device adapted to display said treatment information to the patient and remind the patient to purchase and/or take medication.

4. The personal medical system of claim 3 wherein said wireless link is part of a local area network within said medical facility.

5. A personal medical system including a personal agent device carried or intermittently worn by a patient, the personal medical system comprising:

a local radio communications network adapted to operate within a medical facility;

a first processor, portable radio communications interface and first data storage module in said personal agent device, said first data storage module containing patient identification data;

a second processor and second data storage module in said medical facility, said second data storage module containing patient medical records;

said first processor adapted to automatically transmit said patient identification data to said second processor over the local radio communication network using said portable radio communications interface;

said second processor, upon receiving said patient identification data, adapted to automatically access said medical records and make them available to medical personal in said medical facility and to receive treatment instructions from said medical personnel;

said second processor, upon receiving said treatment instructions from said medical personnel, adapted to automatically transmit said treatment instructions to said first processor over said local radio communication network;

said personal agent having a display coupled to said first processor and adapted to display said treatment instructions on said display.

6. The personal medical system of claim 5 wherein said personal agent is also adapted to instruct said patient to purchase medication and/or take medication.