Method for providing room service

• US 8,498,899 B2
• Filed: 03/06/2009
• Issued: 07/30/2013
• Est. Priority Date: 09/24/2008
• Status: Active Grant

• Current Assignee: Incentient, Inc.
• Original Assignee: Incentient, LLC
• Inventors: Martucci, Jennifer, Martucci, Patrick
• Primary Examiner(s): Champagne, Luna
• Application Number:
  US12/399,734
• Publication Number:
  US 20100076854A1
• Time in Patent Office: 1,607 Days
• Field of Search: None
• US Class Current: 705/15
• CPC Class Codes: G06Q 20/202 Interconnection or interaction of plural electronic cash registers [ECR] or to host computer, e.g. network details, transfer of information from host to ECR or from ECR to ECR
• CPC Class Codes: G06Q 30/04 Billing or invoicing
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0643 Graphical representation of items or shoppers
• CPC Class Codes: G06Q 40/12 Accounting
• CPC Class Codes: G06Q 50/12 Hotels or restaurants
• CPC Class Codes: G07F 7/00 Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus
• CPC Class Codes: G07F 9/002 Vending machines being part of a centrally controlled network of vending machines

Abstract

A method of processing room service transactions in an institution such as a hotel, having a plurality of guest rooms includes displaying selected visual representations of food items at predetermined intervals with a user device including an interactive graphical user interface in a guest room, receiving inputs from a guest with the graphical user interface and transmitting the inputs to a food service server for fulfillment.

Claims

1. A method of processing room service transactions in an institution having a plurality of guest rooms, the method comprising:

a) displaying selected visual representations of food items at preprogrammed intervals with an interactive graphical user interface located in a guest room, the visual representations being selected based on the time of day, the visual representations comprising images of selected food items;

b) displaying a prompt to a guest in the guest room with the interactive graphical user interface;

c) receiving a begin input from the guest with the interactive graphical user interface to initiate a room service transaction;

d) displaying a food selection menu;

e) receiving a selection input with the interactive graphical user interface, the selection input corresponding to a food item;

f) storing the selection with a first data storage device uniquely associated with the graphical user interface, the first data storage device connected to and located in the guest room with the graphical user interface;

g) displaying the food items selected by the guest in step e);

h) repeating steps d), e) and f) until receiving a place order input from the guest with the graphical user interface;

i) displaying a summary of selected food items with the graphical user interface, the summary corresponding to those items selected by the guest;

j) receiving one of;

i) a continue ordering input and returning to step d);

ii) a change order input and returning to step d);

or

iii) an order confirmation input confirming the selection of food items;

k) transmitting a confirmed food order including the selections chosen by the guest in steps e) and f) to a food service server, the food service server having an associated second data storage device, a processor, a first printer and a data interface with one or more server stations;

l) printing a first ticket with the first printer using the information from the confirmed food order, the first ticket including a ticket number, room number and the food order;

m) displaying a message with the interactive graphical user interface, the message indicating to the guest that the food order is being prepared;

n) manually entering the first ticket information into an institution server, the institution server having an associated second printer and display;

o) printing a second ticket with the second printer the second ticket including the ticket number, room number and the food order;

p) manually entering the ticket number, room number and an employee identification into the food service server;

q) after step o), displaying a message with the interactive graphical user interface, the message indicating the food order is enroute to the guest'"'"'s room;

r) delivering the food order to the guest room;

s) receiving, with the food service server, a delivery confirmation message, the delivery confirmation message input with the interactive graphical user interface in the guest room; and

t) storing a transaction record for the food order with the institution server on a third data storage device associated with the institution server.

2. The method of claim 1 further comprising the step of storing a record of the room service transaction on the second data storage device associated with the food service server.

3. The method of claim 1 further comprising receiving a report request with a server station and generating a report of room service transactions for a predetermined period of time with the food service server.

4. The method of claim 1 further comprising using a wireless interface to interconnect a plurality of interactive graphical user interfaces in guest rooms with the food service server.

5. The method of claim 1 further comprising using a wireless interface to interconnect the food service server with a server station.

6. The method of claim 2 further comprising translating the confirmed food order with the food service server into a format suitable for use by a separate point-of-sale device;

and transmitting the translated, confirmed food order to the point-of-sale device.

7. The method of claim 2 further comprising displaying food selection visuals to the guest with the interactive graphical user interface, the food selection visuals representing food items available at the time the begin input is received.

8. The method of claim 1 further comprising receiving one or more of an employee identifier, the guest room number and a transaction identifier with the server station before the food order is delivered, wherein the employee identifier identifies the employee who receives the food order for delivery, the guest room number identifies the room to which the food order is to be delivered to and the transaction identifier identifies the specific transaction.

9. The method of claim 8 further comprising transmitting the one or more of the employee identifier, the guest room number and transaction identifier from the server station to the food service server and storing the same on the second associated data storage device.

10. The method of claim 1 wherein the step of displaying selected visual representations of food items at predetermined intervals with an interactive graphical user interface in a guest room further comprises displaying alternating images of different food items for intervals less than ten seconds.

11. The method of claim 1 further comprising preparing the food order and acknowledging receipt of the prepared food order before delivering the food order to the guest room.

12. The method of claim 2 further comprising displaying a menu selection screen whereby a guest may select from a plurality of different menus with the interactive graphical user interface.