Multiple messaging communication optimization

• US 8,499,051 B2
• Filed: 07/21/2011
• Issued: 07/30/2013
• Est. Priority Date: 07/21/2011
• Status: Active Grant

• Current Assignee: Z124 LLC (Flexis)
• Original Assignee: Z124 LLC (Flexis)
• Inventors: Pocklington, Richard
• Primary Examiner(s): Nguyen, Quang N
• Application Number:
  US13/188,335
• Publication Number:
  US 20130024521A1
• Time in Patent Office: 740 Days
• Field of Search: 709/203, 709/206, 709/223, 709/224, 709/226, 709/246, 707/3, 707/100
• US Class Current: 709/206
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads

Abstract

Systems and methods for use with a communication system. A plurality of devices employing a plurality of messaging modalities may be used to send or receive message data. In any regard, message data may comprise a plurality of portions of message data in machine readable form. The plurality of portions of message data may be indexed. The indexing may include storing representations (e.g., vectors or other mathematical constructs) representing the content of the plurality of portions of message data in a message data index. The representations of the content of the plurality of portions of message data may be compared to one another to determine a relationship between the various representations. If the relationship between a first representation (e.g., a first vector) and a second representation (e.g., a second vector) exceeds a predetermined threshold, the portions of message data corresponding to the first and second vectors may be determined to be related. A notification and/or alert may be presented to a user regarding the related portions of message data. In one embodiment, the related portions of message data or messages from which the portions derive may be accessed by a user.

Claims

1. A method for use of a communication system, comprising:

storing a plurality of portions of message data in machine readable format on at least one storage device, said plurality of portions of message data corresponding to messages exchanged via one or more electronic messaging modalities;

performing a semantic analysis on said plurality of portions of message data;

identifying, based on said semantic analysis, at least two related portions of said plurality of portions of message data;

representing corresponding content of each said plurality of portions of message data as a vector; and

notifying a user of said at least two related portions by way of a notice provided on a user interface;

wherein performing said semantic analysis includes evaluating a relationship between at least a first vector and a second vector, said relationship describes the relatedness of said first vector and said second vector and performing a distance analysis with respect to said first vector and said second vector; and

wherein said identifying is based on said relationship such that if said relationship exceeds a threshold value, a first portion of message data corresponding to said first vector and a second portion of message data corresponding to said second vector comprise said at least two related portions.

2. A method as recited in claim 1, wherein said method further includes indexing said plurality of portions of messages data.

3. A method as recited in claim 1, wherein said vector is defined in multi dimensional Euclidian space.

4. A method according to claim 1, wherein said first portion of message data is associated with a first messaging modality and said second portion of message data is associated with a second messaging modality different than said first messaging modality.

5. A method according to claim 4, wherein said first messaging modality and said second messaging modality are individually chosen from the group comprising voice communication, VoIP, voicemail, email, text messaging, multimedia messaging, instant messaging, video calling, social media posts, or any combination thereof.

6. A method according to claim 5, wherein said first portion of message data is stored on a first device and said second portion of message data is stored on a second device.

7. A method according to claim 6, further comprising:

accessing at least one of said first portion of message data or said second portion of message data from said notice provided by said user interface.

8. A method according to claim 1, wherein at least one of said first portion of message data or said second portion of message data is transcribed from a first form to a second form prior to performing said semantic analysis.

9. A method according to claim 8, wherein said first form includes audio data and said second form is textual data.

10. A communication system, comprising:

a computer processor coupled to a memory;

a semantic analysis module that has access to at least first portion of message data and second portion of message data, said semantic analysis module calculates a first vector corresponding to content of said first portion of message data and a second vector corresponding to content of said second portion of message data, wherein said semantic analysis module further determines a relationship between said first vector and said second vector, wherein if said relationship exceeds a predetermined threshold said first portion of message data and said second portion of message data are identified as being related; and

an alert module in operative communication with said semantic analysis module such that if said first vector and said second vector are identified as being related, said alert module notifies a user that said first portion of message data and said second portion of message data are related.

11. A communication system according to claim 10, wherein at least one of said first portion of message data or said second portion of message data is stored locally with respect to the semantic analysis module.

12. A communication system according to claim 11, wherein at least one of said first portion of message data and said second portion of message data is stored remotely with respect to the semantic analysis module.

13. A communication system according to claim 12, wherein said first portion of message data is associated with a different messaging modality than said second portion of message data.

14. A communication system according to claim 13, wherein at least one of said first portion of message data and said second portion of message data comprise body data of a corresponding message.

15. A communication system according to claim 14, wherein at least one of said first portion of message data and said second portion of message data comprise metadata of a corresponding message.

16. A method for a mobile computing device operative to access at least a first portion of message data associated with a first messaging modality and a second portion of message data associated with a second messaging modality, the method comprising:

calculating a first vector describing said first portion of message data and a second vector describing said second portion of message data;

comparing said first and second vector to quantify a distance relationship between said first vector and said second vector;

presenting a cross-modal alert to a user based on said distance relationship;

wherein said cross-modal alert provides access to information regarding said first portion of message data and said second portion of message data.