Method and device for interacting with a contact

CAFC
  • US 8,503,619 B2
  • Filed: 04/25/2011
  • Issued: 08/06/2013
  • Est. Priority Date: 08/15/2000
  • Status: Expired due to Fees
First Claim
Patent Images

1. A method of interacting with a contact, the method comprising;

  • establishing an audio communication with a contact through the contact'"'"'s telephone or computer;

    presenting to an agent a selection of options, each of said options corresponding to an audio file containing one or more pre-recorded script segments, such that when the agent selects one of said options, the corresponding audio file is played to the location of the contact, and wherein the script segments comprise information content designed to illicit a response from the contact at the contact'"'"'s location, and conversation content comprising at least one interjection; and

    allowing the agent to selectively interleave the playing of audio files through the selection of options presented to the agent.

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