System and method for voicemail organization

• US 8,526,580 B2
• Filed: 08/31/2006
• Issued: 09/03/2013
• Est. Priority Date: 08/31/2006
• Status: Expired due to Fees

• Current Assignee: Avago Technologies General IP PTE Limited (Broadcom, Inc.)
• Original Assignee: Broadcom Corporation (Broadcom, Inc.)
• Inventors: Hale, Kelly, Thyssen, Jes
• Primary Examiner(s): Gauthier, Gerald
• Application Number:
  US11/513,773
• Publication Number:
  US 20080075244A1
• Time in Patent Office: 2,560 Days
• Field of Search: 379/88.11, 379/88.14, 379/88.16, 379/88.17, 379/88.2, 379/88.25, 379/67.1, 379/88.13, 379/88.23, 709/206, 455/413, 455/466, 455/556.2, 455/414.1, 704/260
• US Class Current: 379/88.13
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04M 11/10 with dictation recording and playback systems
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/53333 Message receiving aspects

Abstract

A stream of voicemail audio data is received. A text-based representation of a portion of the stream of voicemail audio data is generated. One or more identification tags from the stream of voicemail audio data and/or the text-based representation of the portion of the stream of voicemail audio data are obtained from a first user. The text-based representation of the portion of the stream of voicemail audio data and the one or more identification tags are provided to a second user through a graphical user interface.

Claims

1. A method comprising:

receiving a stream of voicemail audio data associated with a voicemail message created by a first user;

generating a text-based representation of a portion of the stream of voicemail audio data;

generating one or more identification tags, including a priority status tag, associated with the stream of voicemail audio data from at least one of the stream of voicemail data and the text-based representation of the portion of the stream of voicemail data and metadata based on input entered by the first user;

providing the text-based representation of the portion of the stream of voicemail data and the one or more identification tags to a second user through a graphical user interface;

providing a subject identification tag based on the metadata based on input entered by the first user and associated with the stream of voicemail audio data to the second user through the graphical user interface; and

prioritizing the text-based representation of the portion of the stream of voicemail audio data provided to the user through the graphical user interface with respect to other text-based representations of voicemail audio data that are provided to the user through the graphical user interface, wherein the prioritization is based on the priority status tag associated with the stream of voicemail audio data and priority status tags associated with the other text-based representations of voicemail audio data.

2. The method of claim 1, further comprising prompting the first user to input an identification tag selected from the group consisting of:

a name, a subject, and a return phone number.

3. The method of claim 1, wherein generating the text-based representation of a portion of the stream of voicemail audio data comprises automatically generating the text-based representation of the portion of the stream of voicemail audio data with a speech recognition program.

4. The method of claim 1, further comprising determining if the text-based representation of the portion of the stream of voicemail audio data includes information about any one of a name of the first user, a subject identification tag of the voicemail message, a time associated with the voicemail message, and a phone number associated with the first user.

5. The method of claim 1, further comprising:

associating a subset of the text-based representation of the portion of the stream of voicemail audio data or the one or more identification tags with information in a database of names and contact information for people with whom the second user has interacted; and

providing additional information from the database to the second user through the graphical user interface based on the association between the subset of the text-based representation of the portion of the stream of voicemail audio data or the one or more identification tags and the information in the database.

6. The method of claim 1, further comprising providing the text-based representation of the portion of the stream of voicemail audio data and the one or more identification tags through an electronic message system.

7. The method of claim 1, further comprising:

providing a name of a person associated with the stream of voicemail audio data to the second user through the graphical user interface.

8. The method of claim 1, further comprising providing the text-based representation of the portion of the stream of voicemail audio data on a display, the text-based representation of the portion of the stream of voicemail audio data including a return phone number related to the stream of voicemail audio data and/or a date and time related to the stream of voicemail audio data.

9. The method of claim 1, further comprising:

providing a plurality of formats for the text-based representation of the portion of the stream of voicemail audio data, a related video or image data, the one or more identification tags, and/or the stream of voicemail audio data; and

providing for a user to choose one or more of the formats.

10. The method of claim 1, further comprising:

prioritizing of one or more components of the text-based representation of the portion of the stream of voicemail audio data;

sorting the one or more components based on the prioritization; and

displaying the one or more components in the graphical user interface on a display.

11. The method of claim 1, wherein the metadata received from the first user includes a subject of the content of the voicemail stream.

12. The method of claim 1, further comprising automatically assigning the priority status tag based on information in the text-based representation.

13. The method of claim 1, further comprising determining the priority status tag by the first user based on a response by the first user to a voice prompt.

14. The method of claim 1, further comprising determining the priority status tag by the second user based on an association by the second user of a phone number from which the voicemail audio data originates with a priority status.

15. The method of claim 1, further comprising:

determining a name of the first user;

displaying the name of the first user in association with the text-based representation in the graphical user interface;

associating a name-determination icon with the text-based representation, the name-determination icon indicating whether the name of the first user was determined based on a response of the first user to a voice prompt, or whether the name of the first user was determined based on the voicemail audio data.

16. A system comprising:

a processor configured for (i) receiving a stream of voicemail audio data associated with a voicemail message created by a first user, (ii) generating a text-based representation of a portion of the stream of voicemail audio data, (iii) generating one or more identification tags, including a priority status tag, associated with the stream of voicemail audio data from at least one of the stream of voicemail data and the text-based representation of the portion of the stream of voicemail data and metadata the first user, (iv) prioritizing the text-based representation of the portion of the stream of voicemail audio data provided to the user through the graphical user interface with respect to other text-based representations of voicemail audio data that are provided to the user through the graphical user interface, wherein the prioritization is based on the priority status tag associated with the stream of voicemail audio data and priority status tags associated with the other text-based representations of voicemail audio data; and

a graphical user interface configured for providing the text-based representation of the data and the one or more identification tags to a second user and for providing a subject identification tag based on the metadata based on voice or audio input entered by the first user and associated with the stream of voicemail audio data to the second user through the graphical user interface.

17. The system of claim 16, wherein a processor is further configured for running a speech recognition program for creating the text-based representation from the voicemail audio data.

18. The system of claim 16, wherein the graphical user interface further comprises a section associated with at least one of the one or more identification tags.

19. The system of claim 16, further comprising:

a database configured for storing information for association with a subset of the text-based representation of the portion of the stream of voicemail audio data.

20. The system of claim 16, further comprising:

a database configured for storing information for association with a subset of the text-based representation of the portion of the stream of voicemail audio data, and wherein the processor is further configured to provide additional text-based information to the user through the graphical user interface to the second user based on an association between the subset of the text-based representation and information in the database.

21. The system of claim 16, wherein the metadata received from the first user relates to includes subject of the content of the voicemail stream.

22. A tangible computer-readable storage medium comprising computer-executable instructions for causing a computer to:

receive a stream of voicemail audio data associated with a voicemail message created by a first user;

generate a text-based representation of a portion of the stream of voicemail audio data;

obtain one or more identification tags from at least one of the stream of voicemail data and the text-based representation of the portion of the stream of voicemail data and metadata the first user;

provide the text-based representation of the portion of the stream of voicemail data and the one or more identification tags to a second user through a graphical user interface;

provide a subject identification tag based on the metadata the first user and associated with the stream of voicemail audio data to the second user through the graphical user interface; and

prioritize the text-based representation of the portion of the stream of voicemail audio data provided to the user through the graphical user interface with respect to other text-based representations of voicemail audio data that are provided to the user through the graphical user interface, wherein the prioritization is based on the priority status tag associated with the stream of voicemail audio data and priority status tags associated with the other text-based representations of voicemail audio data.

23. The computer-readable program of claim 22, further comprising computer-executable instructions for causing the computer to prompt the first user to input an identification tag selected from the group consisting of:

a name, a subject, and a return phone number.

24. The computer-readable program of claim 22, further comprising computer-executable instructions for causing the computer to:

associate a subset of the text-based representation of the portion of the stream of voicemail audio data or the one or more identification tags with information in a database of names and contact information for people with whom the second user has interacted; and

provide additional information from the database to the second user through the graphical user interface based on the association between the subset of the text-based representation of the portion of the stream of voicemail audio data or the one or more identification tags and the information in the database.