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Centralized rules repository for smart phone customer care

  • US 8,526,940 B1
  • Filed: 12/06/2004
  • Issued: 09/03/2013
  • Est. Priority Date: 08/17/2004
  • Status: Expired due to Fees
First Claim
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1. A telecommunications network for providing mobile device diagnostic services, comprising:

  • a respective local rules repository associated with one or more wireless operators providing wireless service, wherein each respective rules repository is configured to store a respective set of local rules;

    a centralized rules repository in communication with each of the respective local rules repositories to, thereby, bi-directionally exchange one or more rules, said centralized rules repository configured to store a set of centralized rules; and

    a respective computer-implemented customer service application associated with the one or more wireless operators and in communication with the respective local rules repository of the associated wireless operator, said customer service application configured to access the respective local rules repository to provide mobile device diagnostic services.

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