Automated third party verification system

• US 8,532,997 B1
• Filed: 05/01/2012
• Issued: 09/10/2013
• Est. Priority Date: 11/09/1999
• Status: Expired due to Term

• Current Assignee: Red Hat, Inc. (International Business Machines Corporation)
• Original Assignee: West Corporation
• Inventors: McIntosh, Jonathan P.
• Primary Examiner(s): MCFADDEN, SUSAN IRIS
• Application Number:
  US13/461,441
• Time in Patent Office: 497 Days
• Field of Search: 704/273
• US Class Current: 704/273
• CPC Class Codes: G06Q 20/16 Payments settled via telecommunication systems
• CPC Class Codes: G06Q 20/24 Credit schemes, i.e. "pay after"
• CPC Class Codes: G06Q 20/305 using wired telephone networks
• CPC Class Codes: G06Q 20/40145 Biometric identity checks
• CPC Class Codes: G06Q 20/409 Device specific authentication in transaction processing
• CPC Class Codes: G07C 9/38 with central registration
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 17/00 Speaker identification or verification techniques
• CPC Class Codes: G10L 17/06 Decision making techniques; Pattern matching strategies
• CPC Class Codes: G10L 17/22 Interactive procedures; Man-machine interfaces
• CPC Class Codes: G10L 19/018 Audio watermarking, i.e. embedding inaudible data in the audio signal
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00

Abstract

Methods and computer readable medium for providing third party verification data files to entities authorized to access the data files using a third party verification system. In an exemplary embodiment, the method includes obtaining a data file identifier and retrieving a data file of the data files corresponding to the data file identifier. The data file may be stored in a verification system and contain a digitally stored voice recording of at least one response by an individual to at least one question. From there, the retrieved data file may be transmitted to the authorized entity.

Claims

1. A method, comprising:

obtaining an identifier, via at least one of a computer or a telephone; and

retrieving, via at least one of the computer or the telephone, a video file corresponding to the identifier wherein the retrieved video file contains video footage of at least one response by an individual to at least one question.

2. The method of claim 1, comprising transmitting the retrieved video file to an authorized entity.

3. The method of claim 2, comprising transmitting the retrieved video file to the authorized entity from a verification system.

4. The method of claim 3, comprising establishing a first communication link between the individual and the verification system, wherein the video file is stored in the verification system.

5. The method of claim 4, comprising recording the at least one response over the first communication link at the verification system.

6. The method of claim 4, comprising establishing a second communication link between at least one of the computer or the telephone and the verification system.

7. The method of claim 6, comprising logging at least one of the computer or the telephone onto the verification system.

8. The method of claim 7, comprising receiving a request for the video file from at least one of the computer or the telephone and utilizing the video file for the verification authorization access.

9. A non-transitory computer readable storage medium including instructions for:

obtaining an identifier; and

retrieving a video file corresponding to the identifier wherein the retrieved video file contains video footage of at least one response by an individual to at least one question.

10. The non-transitory computer readable storage medium of claim 9 comprising transmitting the retrieved video file to an authorized entity.

11. The non-transitory computer readable storage medium of claim 10 comprising transmitting the retrieved video file to the authorized entity from a verification system.

12. The non-transitory computer readable storage medium of claim 11 comprising establishing a communication link between the individual and the verification system, wherein the video file is stored in the verification system.

13. The non-transitory computer readable storage medium of claim 12 recording the at least one response over the first communication link at the verification system.

14. The non-transitory computer readable storage medium of claim 12, wherein the communication link is a communication link by telephone over one or more of a public switched telephone network, a data network, a wireless network, and a wired network.

15. The non-transitory computer readable storage medium of claim 11 comprising verifying authorization to access at least one of the verification system and the video file.

16. The non-transitory computer readable storage medium of claim 15, wherein the verifying provides verification for at least one of a telephone service provider, a long distance telephone service provider, a utility service provider, an Internet service provider, a wireless service provider, and a cable service provider.