Systems and methods for communicating with an interactive voice response system

• US 8,548,131 B1
• Filed: 03/11/2011
• Issued: 10/01/2013
• Est. Priority Date: 02/03/2010
• Status: Expired due to Fees

• Current Assignee: Tal Lavian, Zvi Or-Bach
• Original Assignee: Tal Lavian, Zvi Or-Bach
• Inventors: Lavian, Tal, Or-Bach, Zvi
• Primary Examiner(s): SMITH, CREIGHTON H
• Application Number:
  US13/046,532
• Time in Patent Office: 935 Days
• Field of Search: 379/142.15, 379/88.13, 379/88.18, 379/93.11, 709/227
• US Class Current: 379/88.18
• CPC Class Codes: H04M 2203/254 where the visual mode comprises menus
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/5315 where the non-audio components are still images or video still image mailbox systems H04N1/324, intermediate storage of video signals for videophones H04N7/147

Abstract

Embodiments of the present invention provide a communication device. The communication device comprises a processor. Further, the communication device comprises a memory coupled to the processor. The memory comprises a database comprising at least one visual Interactive Voice Response (IVR) menu associated with at least one IVR system. Further, the memory comprises instructions executable by the processor for sending a first section of a data packet to a second communication device. The first section comprising first information is sent based on a visual IVR menu associated with the second communication device. Further, the memory comprises instructions executable by the processor for receiving an acknowledgement message from the second communication device based on the first section of the data packet. Furthermore, the memory includes instructions executable by the processor for sending a second section of the data packet to the second communication device based on the acknowledgement message. The second section comprises second information.

Claims

1. A communication device for communicating in a network, wherein said communication device is a user device initiating a phone call, comprising:

a processor; and

a memory coupled to the processor, the memory comprising;

a database comprising at least one visual Interactive Voice Response (IVR) menu associated with at least one IVR system;

instructions executable by the processor for sending a first section of a data packet to a second communication device, wherein the first section comprising first information is sent based on a visual IVR menu associated with the second communication device;

instructions executable by the processor for receiving an acknowledgement message from the second communication device based on the first section of the data packet; and

instructions executable by the processor for sending a second section of the data packet to the second communication device based on the acknowledgement message, wherein the second section comprises second information.

2. The communication device of claim 1, wherein the first information comprises at least one of:

a visual menu identity (ID) associated with a visual IVR menu of the second communication device, the visual IVR menu comprises one or more options; and

version information of an IVR application associated with the communication device.

3. The communication device of claim 2, wherein the second information comprises at least one of:

a user ID comprising identity information of a user of the communication device;

selection information comprising the one or more options of the visual IVR menu selected by the user; and

profile information associated with the user.

4. The communication device of claim 1, wherein the memory further comprises:

instructions executable by the processor for dialling a phone number of the second communication device;

instructions executable by the processor for displaying the visual IVR menu associated with the dialled phone number of the second communication device, the visual IVR menu comprises one or more options; and

instructions executable by the processor for selecting, by a user, the one or more options of the displayed visual IVR menu.

5. The communication device of claim 1, wherein the acknowledgement message is received when the second communication device comprises the IVR application.

6. A method for communicating among a first communication device and a second communication device, wherein said first communication device is a user device initiating a phone call, the method comprising:

sending, by said first communication device, a first section of a data packet to said second communication device comprises an IVR system, wherein the first section comprising first information is sent based on a visual Interactive Voice Response (IVR) menu associated with the second communication device;

detecting, at said first communication device, an acknowledgement message from the second communication device based on the first section of the data packet; and

sending, by said first communication device, a second section of the data packet to the second communication device based on the acknowledgement message, wherein the second section comprises second information.

7. The method of claim 6, wherein the first information comprises at least one of:

a visual menu identity (ID) associated with a visual IVR menu of the second communication device, the visual IVR menu comprises one or more options; and

version information of an IVR application associated with the first communication device.

8. The method of claim 7, wherein the second information comprises at least one of:

a user ID comprising identity information of a user of the communication device;

selection information comprising the one or more options of the visual IVR menu selected by the user; and

profile information associated with the user.

9. The method of claim 6 further comprising:

dialling, at the communication device, a phone number of the second communication device;

displaying, at the communication device, a visual IVR menu associated with the dialled phone number of the second communication device, wherein the communication device comprises at least one visual IVR menu associated with at least one IVR system; and

selecting, by a user, one or more options of the displayed visual IVR menu.

10. The method of claim 6, wherein the acknowledgement message is received when the second communication device comprises an IVR application.

11. The method of claim 6, wherein the communication device comprises an IVR application.

12. The method of claim 6 further comprising sending, by the communication device, one or messages as Dual-Tone Multi-Frequency (DTMF) signals to the second communication device.

13. A method for establishing a communication session in a communication network between a first communication device and a second communication device, wherein said first communication device is a user device initiating a phone call,

the method comprising:

dialing, by said first communication device, a phone number of a second communication device, wherein said second communication device comprises an Interactive Voice Response (IVR) system;

detecting, by said first communication device, a data network;

sending, by said first communication device, a first section of a data packet to the dialed second communication device when the data network is detected, wherein the first section comprises first information;

detecting, at said first communication device, an acknowledgement message from the second communication device based on the first section of the data packet; and

sending, by said first communication device, a second section of the data packet to the second communication device based on the acknowledgement message, wherein the second section comprises second information.

14. The method of claim 13 further comprising receiving, at the first communication device, an acknowledgement message from the second communication device based on the first section of the data packet, wherein the acknowledgement message is received when the second communication device comprises an IVR application.

15. The method of claim 14 further comprising sending, by the first communication device, a second section of the data packet to the second communication device based on the acknowledgement message, the second section comprises second information.

16. The method of claim 15, wherein the first information comprises at least one of:

a visual menu identity (ID) associated with a visual IVR menu of the second communication device, the visual IVR menu comprises one or more options; and

version information of an IVR application associated with the first communication device.

17. The method of claim 16, wherein the second information comprises at least one of:

a user ID comprising identity information of a user of the first communication device;

selection information comprising the one or more options of the visual IVR menu selected by the user; and

profile information associated with the user.

18. The method of claim 13 further comprising:

displaying, at the first communication device, a visual IVR menu corresponding to the dialled phone number of the second communication device, the visual IVR menu comprises one or more options; and

selecting, by a user, the one or more options of the visual IVR menu.

19. The method of claim 13, wherein the first section is sent as Dual-Tone Multi-Frequency (DTMF) signals when the data network is not detected.

20. The method of claim 13, wherein the communication device comprises an IVR application.