Systems and methods for visual presentation and selection of IVR menu

• US 8,548,135 B1
• Filed: 02/08/2011
• Issued: 10/01/2013
• Est. Priority Date: 02/03/2010
• Status: Expired due to Fees

• Current Assignee: Tal Lavian, Zvi Or-Bach
• Original Assignee: Tal Lavian, Zvi Or-Bach
• Inventors: Lavian, Tal, Or-Bach, Zvi
• Primary Examiner(s): WOO, STELLA L
• Application Number:
  US13/022,869
• Time in Patent Office: 966 Days
• Field of Search: 379/93.17, 379/93.23, 379/142.06, 379/142.15, 379/142.16
• US Class Current: 379/93.25
• CPC Class Codes: H04M 1/724 User interfaces specially adapted for cordless or mobile telephones
• CPC Class Codes: H04M 2203/254 where the visual mode comprises menus
• CPC Class Codes: H04M 2250/62 user interface aspects of conference calls
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00

Abstract

Embodiments of the invention provide a communication device. The communication device comprises a database comprising one or more visual IVR menus associated with a plurality of calling devices. Further, the communication device comprises means for receiving a call from a phone number of a calling device, and means for displaying a visual IVR menu associated with the phone number of the calling device.

Claims

1. A communication device comprising:

(a.) a processor; and

(b.) a memory coupled to said processor, said memory comprising;

instructions executable by the processor for allowing access to a database comprising one or more visual Interactive Voice Response (IVR) menus associated with each of a plurality of phone numbers of one or more first party devices;

means for receiving a call from a first party device from the one or more first party devices;

means for comparing a phone number of the calling first party device with the plurality of phone numbers stored in the database, and retrieving from the database a visual IVR menu associated with the phone number of the calling first party device; and

means for displaying the retrieved visual IVR menu.

2. The communication device of claim 1 further comprising:

means for displaying one or more communication options;

means for selecting, by a user, a communication option from the displayed one or more communication options; and

means for establishing a communication session with at least one second party device based on the selection.

3. The communication device of claim 2 further comprising means for receiving, from the calling first party device, the visual IVR menu associated with the phone number of the calling first party device.

4. The communication device of claim 2, wherein the second party device is a first party device.

5. A communication device comprising:

a processor; and

a memory coupled to the processor, the memory comprising;

(a.) a database comprising one or more visual Interactive Voice Response (IVR) menus associated with each of a plurality of phone numbers of one or more first party devices;

(b.) instructions executable by the processor for receiving a call from a first party device from the one or more first party devices;

(c.) instructions executable by the processor for comparing a phone number of said first party device with phone numbers stored in the database, and retrieving from the database a visual IVR menu associated with the phone number of the first party device; and

(d.) instructions executable by the processor for sending to be displayed, said visual IVR menu.

6. The communication device of claim 5, wherein the memory further comprises instructions executable by the processor for:

displaying, at the communication device, one or more communication options;

selecting, by a user, a communication option from the displayed one or more communication options; and

establishing a communication session with at least one second party device based on the selection.

7. The communication device of claim 6, wherein the one or more communication options comprises a conferencing option for connecting the at least one second party device to the communication session.

8. The communication device of claim 7, wherein the one or more communication options further comprises a call forwarding option for directing the call of the first party device phone number to the at least one second party device.

9. The communication device of claim 6, wherein the memory further comprises instructions executable by the processor for displaying the visual IVR menu associated with the phone number of the second party device.

10. The communication device of claim 5, wherein the memory further comprises instructions executable by the processor for receiving, from the first party device, the visual IVR menu associated with the phone number of the first party device.

11. A method for providing enhanced telephony using communication device, the communication device comprising a processor and a memory coupled to the processor, the method comprising:

receiving, at the communication device, a call from a first party device having first party phone number, the memory of the communication device comprises one or more visual Interactive Visual Response (IVR) menus associated with each of a plurality of phone numbers of first party devices; and

in response to receiving the call from the first party device, comparing said first party phone number using said processor with said one or more visual Interactive Visual Response (IVR) menus, and providing to be displayed a visual IVR menu associated with said first party phone number.

12. The method of claim 11 further comprising:

displaying, at the communication device, one or more communication options;

selecting, by a user, a communication option from the displayed one or more communication options; and

establishing a communication session with at least one second party device based on the selection.

13. The method of claim 12, wherein the one or more communication options comprises a conferencing option for connecting the at least one second party device to the communication session.

14. The method of claim 13, wherein the one or more communication options further comprises a call forwarding option for directing the call of the first party device phone number to the at least one second party device.

15. The method of claim 12 further comprising receiving, at the communication device, a visual IVR menu associated with a phone number of the second party device.

16. The method of claim 15 further comprises displaying the visual IVR menu associated with the phone number of the second party device.

17. The communication device of claim 11 further comprising receiving, from the first party device, the visual IVR menu associated with the phone number of the first party device.

18. A Non transitory tangible computer readable medium comprising instructions for the execution according to claim 11.