Inbound call identification and management
DCFirst Claim
1. A call management system comprising:
- a call identifier configured to identify a first attribute from a call received from a caller device and intended for a plurality of callee devices;
a call management system controller configured to match the first attribute against routing criteria specified in a first customized routing rule, and to substitute the customized routing rule to bypass the use of a default routing rule based on the match between the first attribute and the routing criteria; and
a call management system router configured to route the call from the caller device to a target callee device in the plurality of callee devices based on location data representing a first location associated with the caller device and a second location associated with the target callee device.
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Accused Products
Abstract
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for inbound call identification and management. One of the systems includes one or more repositories that can include data representing call action policies and data representing attributes associated with the caller devices and the callee devices; and one or more computing devices that include a call identifier (“IDer”) configured to characterize the attributes of the caller devices to form characterized attributes, a call management system controller configured to match the characterized attributes against routing criteria specified in the data representing the call action policies, and a call management system router configured to route calls from the caller devices to the callee devices responsive to a match between the characterized attributes and the routing criteria.
208 Citations
20 Claims
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1. A call management system comprising:
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a call identifier configured to identify a first attribute from a call received from a caller device and intended for a plurality of callee devices; a call management system controller configured to match the first attribute against routing criteria specified in a first customized routing rule, and to substitute the customized routing rule to bypass the use of a default routing rule based on the match between the first attribute and the routing criteria; and a call management system router configured to route the call from the caller device to a target callee device in the plurality of callee devices based on location data representing a first location associated with the caller device and a second location associated with the target callee device. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method comprising:
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identifying a first attribute from a call received from a caller device and intended for a plurality of callee devices; matching the first attribute against routing criteria specified in a first customized routing rule; substituting the customized routing rule to bypass the use of a default routing rule based on the match between the first attribute and the routing criteria; and routing the call from the caller device to a target callee device in the plurality of callee devices based on location data representing a first location associated with the caller device and a second location associated with the target callee device. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A non-transitory computer storage medium encoded with instructions that, when executed by one or more computers, cause the one or more computers to perform operations comprising:
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identifying a first attribute from a call received from a caller device and intended for a plurality of callee devices; matching the first attribute against routing criteria specified in a first customized routing rule; substituting the customized routing rule to bypass the use of a default routing rule based on the match between the first attribute and the routing criteria; and routing the call from the caller device to a target callee device in the plurality of callee devices based on location data representing a first location associated with the caller device and a second location associated with the target callee device. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification