Missed call integration with voicemail and granular access to voicemail

• US 8,594,634 B2
• Filed: 06/02/2006
• Issued: 11/26/2013
• Est. Priority Date: 06/02/2006
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Grigsby, Travis M., Paolini, Michael A., Potluri, Lakshmi, Aberethy, Michael N. Jr.
• Primary Examiner(s): Nawaz, Asad
• Assistant Examiner(s): Chu, Wutchung
• Application Number:
  US11/445,639
• Publication Number:
  US 20070280457A1
• Time in Patent Office: 2,734 Days
• Field of Search: 370/310, 370/259, 370/271, 370352-356, 370/389, 370/392, 379 671- 8828, 455/415, 455/466, 4554121-413, 709/219
• US Class Current: 455/412.1
• CPC Class Codes: H04M 1/575 Means for retrieving and displaying personal data about calling party
• CPC Class Codes: H04M 1/72433 for voice messaging, e.g. dictaphones for answering incoming calls H04M1/64
• CPC Class Codes: H04M 1/72436 for text messaging, e.g. short messaging services [SMS] or e-mails
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2203/253 where a visual mode is used instead of a voice mode
• CPC Class Codes: H04M 2250/60 logging of communication history, e.g. outgoing or incoming calls, missed calls, messages or URLs logging of telephone numbers H04M1/56, H04M1/57
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message

Abstract

A method, system and computer program product for enhancing a phone device such as a cell phone by automatically linking/associating caller identifying information with voicemail notification so that the phone'"'"'s user (callee) receives notification of which missed call(s) generated a voicemail/SMS notification. The voicemail notification displays a notification identification (NID) associated with the particular caller number that generated the voicemail, and each voicemail displayed via the associated NID on the phone'"'"'s display when the user selects the voicemail. Also, voicemail notification (icon or check mark) is added to the missed call log and displayed next to the missed call number that generated a voicemail. Additionally, granular user-directed access to voicemail is provided whereby the user of the phone device accesses the voicemail from the missed call (or received call) log and is able to listen to a specific voicemail left by a selected one of the listed missed calls/callee.

Claims

1. In a telephone device, a method comprising:

receiving a call from a caller, wherein the call has an associated unique notification identifier (NID);

in response to the call not being answered at the telephone device, forwarding the call to a message storage facility at which the caller is allowed to leave a message, wherein the message is one or more of a voicemail, a video message, and a text message;

in response to the caller leaving the message, associating the NID with the message;

placing the NID within a missed call log to provide unequivocal identification of a corresponding missed call;

displaying a notification of the message along with the NID on a display device, such that unequivocal identification of a source of the message is provided;

in response to detecting initiation of a return call to a phone number corresponding to the NID associated with a missed call that has a voicemail message notification displayed along with the NID in the missed call log;

determining if there is a voicemail message from the phone number that has not yet been listened to; and

in response to there being a voicemail message that has not yet been listened to, issuing a prompt asking whether to access and play the voicemail message prior to initiating the return call to the phone number associated with the NID;

wherein;

the NID is received as an SMS message during the call and provides unequivocal identification of the call received; and

the association of the NID with the message provides unequivocal and automatic identification of the corresponding missed call linked with the message on the display device.

2. The method of claim 1, further comprising:

in response to receiving an affirmative response to the prompt to listen to the voicemail, retrieving and playing the recorded voicemail message before connecting the return call.

3. The method of claim 2, wherein the determining, retrieving and playing the recorded voicemail message comprises checking a voicemail server for the voicemail.

4. The method of claim 1, further comprising:

enabling granular access to each message, wherein access to a particular message associated with a user-selected missed call number and NID is provided without replaying previous and/or subsequently recorded messages in a queue.

5. The method of claim 1, further comprising:

in response to a selection being received to display one of a missed call log and a received call log, displaying each missed call that resulted in a message with a message notification signal next to one of the call number and the NID, wherein access to the messages is enabled out-of-order relative to the order in which the messages were recorded.

6. The method of claim 1, further comprising:

in response to the phone device receiving a selection of the voicemail retrieval option when an un-opened voicemail exists within the voice mailbox;

generating a list of missed calls with an associated, unopened voicemail;

displaying the list on the phone display while authenticating access to the voice mailbox;

enabling user selection of a specific one of the voicemails by selecting the associated one of the missed calls on the generated list; and

providing direct access to that specific one of the voicemails within the voice mailbox, wherein access to a particular message associated with a user-selected missed call number (or NID) is provided without replaying previous and/or subsequently recorded messages in queue to be retrieved.

7. The method of claim 1, further comprising:

in response to an associated voicemail being accessed and played for a user to listened to, removing the voicemail notification displayed next to the missed call within the missed call log.

8. The method of claim 1, further comprising:

in response to completion by a user of a review of the message associated with a particular call, stopping a reporting of the associated missed call as being un-reviewed in the missed call log, wherein the completion comprises one of (a) playing a voicemail message and (b) displaying a header of a text message for a user to read.

9. A machine readable device comprising program code that when executed within a communication device configures the communication device to perform the method of claim 1.

10. A machine readable device comprising program code that when executed within a communication device configures the communication device to perform the method of claim 2.

11. In a telephone device, a method comprising:

receiving a call from a caller, wherein the call has an associated unique notification identifier (NID);

in response to the call not being answered at the telephone device, forwarding the call to a message storage facility at which the caller is allowed to leave a message, wherein the message is one or more of a voicemail, a video message, and a text message;

in response to the caller leaving the message, associating the NID with the message;

placing the NID within a missed call log to provide unequivocal identification of a corresponding missed call;

displaying a notification of the message along with the NID on a display device, such that unequivocal identification of a source of the message is provided;

in response to detecting initiation of a return call to a phone number corresponding to the NID associated with a missed call that has a voicemail message notification displayed along with the NID in the missed call log;

determining if there is a voicemail message from the phone number that has not yet been listened to; and

in response to there being a voicemail message that has not yet been listened to, forwarding the caller directly to voicemail to listen to the voicemail message prior to connecting the return call to the phone number;

wherein;

the NID is received as an SMS message during the call and provides unequivocal identification of the call received; and

the association of the NID with the message provides unequivocal and automatic identification of the corresponding missed call linked with the message on the display device.

12. A machine readable device comprising program code that when executed within a communication device configures the communication device to perform the method of claim 11.

13. A communication device comprising:

a processor;

a memory coupled to the processor; and

a utility having program code that when executed on the processor causes the communication device to;

receive a call from a caller, wherein the call has an associated unique notification identifier (NID);

in response to the call not being answered at the telephone device, forward the call to a message storage facility at which the caller is allowed to leave a message, wherein the message is one or more of a voicemail, a video message, and a text message;

in response to the caller leaving the message, associate the NID with the message;

place the NID within a missed call log to provide unequivocal identification of a corresponding missed call;

display a notification of the message along with the NID on a display device, such that unequivocal identification of a source of the message is provided;

in response to detecting initiation of a return call to a phone number corresponding to the NID a missed call that has a voicemail message notification displayed along with the NID in the missed call log;

determine if there is a voicemail message from the phone number that has not yet been listened to; and

in response to there being a voicemail message that has not yet been listened to, forward the caller directly to voicemail to listen to the voicemail message associated with the NID prior to connecting the return call;

the NID is received as an SMS message during the call and provides unequivocal identification of the call received; and

the association of the NID with the message provides unequivocal and automatic identification of the corresponding missed call linked with the message on the display device.

14. The communication device of claim 13, wherein forwarding the caller to voicemail comprises:

first issuing a prompt asking whether to access the voicemail message prior to initiating the return call to the phone number associated with the NID; and

in response to receiving an affirmative response to the prompt to listen to the voicemail, retrieving and playing the recorded voicemail message before connecting the return call.

15. The communication device of claim 14, wherein the determining, retrieving and playing the recorded voicemail message comprises checking a voicemail server for the voicemail.

16. The communication device of claim 13, further comprising:

enabling granular access to each message, wherein access to a particular message associated with a user-selected missed call number and NID is provided without replaying previous and/or subsequently recorded messages in a queue.

17. The communication device of claim 13, further comprising:

in response to a selection being received to display one of a missed call log and a received call log, displaying each missed call that resulted in a message with a message notification signal next to one of the call number and the NID, wherein access to the messages is enabled out-of-order relative to the order in which the messages were recorded.

18. The communication device of claim 13, further comprising:

in response to the phone device receiving a selection of the voicemail retrieval option when an un-opened voicemail exists within the voice mailbox;

generating a list of missed calls with an associated, unopened voicemail;

displaying the list on the phone display while authenticating access to the voice mailbox;

enabling user selection of a specific one of the voicemails by selecting the associated one of the missed calls on the generated list; and

providing direct access to that specific one of the voicemails within the voice mailbox, wherein access to a particular message associated with a user-selected missed call number (or NID) is provided without replaying previous and/or subsequently recorded messages in queue to be retrieved.

19. The communication device of claim 13, further comprising:

in response to an associated voicemail being accessed and played for a user to listened to, removing the voicemail notification displayed next to the missed call within the missed call log.

20. The communication device of claim 13, further comprising:

in response to completion by a user of a review of the message associated with a particular call, stopping a reporting of the associated missed call as being un-reviewed in the missed call log, wherein the completion comprises one of (a) playing a voicemail message and (b) displaying a header of a text message for a user to read.