Information technology system collaboration

• US 8,601,068 B2
• Filed: 06/26/2008
• Issued: 12/03/2013
• Est. Priority Date: 06/26/2008
• Status: Active Grant

• Current Assignee: CA, Inc. (d/b/a CA Technologies) (Broadcom, Inc.)
• Original Assignee: CA, Inc. (d/b/a CA Technologies) (Broadcom, Inc.)
• Inventors: Mankovski, Serge
• Primary Examiner(s): SERRAO, RANODHI N
• Application Number:
  US12/147,053
• Publication Number:
  US 20090327416A1
• Time in Patent Office: 1,986 Days
• Field of Search: 709204-206, 709/223, 709/224
• US Class Current: 709/206
• CPC Class Codes: G06F 15/163 Interprocessor communication
• CPC Class Codes: G06F 9/542 Event management; Broadcasting; Multicasting; Notifications

Abstract

A computer implemented method includes detecting an event in a multi-component information technology system. Multiple parties having an interest in the event are identifies. An interactive collaboration mechanism is created and access to the collaboration mechanism is provided to the identified multiple parties having an interest in the event.

Claims

1. A computer implemented method comprising:

detecting an event in a multi-component information technology system;

identifying two or more information technology (IT) managers having an interest in the event;

presenting to each IT manager information relating to the impact of the event on a management area of each IT manager;

creating an interactive collaboration mechanism among the two or more IT managers; and

providing access to the collaboration mechanism to the identified IT managers having an interest in the event;

wherein a first IT manager is a business activity manager and the information provided to the business activity manager relates to a business impact of the event, wherein a second IT manager is a systems manager and the information provided to the systems manager relates to a system impact of the event, and wherein a third IT manager is a network manager and the information provided to the network manager relates to a network impact of the event; and

wherein the identifying the two or more IT managers having an interest in the event comprises;

monitoring activities of the two or more IT managers; and

correlating the monitored activities to the event.

2. The method of claim 1 and further comprising facilitating communication between the identified multiple parties in the collaboration mechanism.

3. The method of claim 2 wherein the collaboration mechanism is a chat room.

4. The method of claim 2 wherein the collaboration mechanism is a conference call.

5. The method of claim 2 and further comprising logging such communications.

6. The method of claim 1 wherein identifying multiple parties occurs on an iterative basis.

7. The method of claim 6 wherein activities include viewing a change order related to the event.

8. The method of claim 1 wherein monitored activities are recorded in a relational database in various tables, and such tables are joined to correlate the activities to the event.

9. The method of claim 8 where correlation is performed using an approximate matching mechanism.

10. The method of claim 1 wherein activities include activities representative of noticing the event.

11. The method of claim 1 wherein the activities are representative of an interest in a subject giving rise to the event.

12. The process of claim 1, comprising generating a single problem ticket relating to the event as a result of the collaboration among the two or more IT managers.

13. The process of claim 1, wherein the monitored activities include one or more of opening files related to the event, accessing functions affected by the event, and performing activities that gave rise to the event.

14. A tangible non-transitory machine readable storage medium having instructions for execution on a machine to perform a method comprising:

detecting an event in a multi-component information technology system;

identifying two or more information technology (IT) managers having an interest in the event;

presenting to each IT manager information relating to the impact of the event on a management area of each IT manager;

creating an interactive collaboration mechanism among the two or more IT managers; and

providing access to the collaboration mechanism to the identified IT managers having an interest in the event;

wherein a first IT manager is a business activity manager and the information provided to the business activity manager relates to a business impact of the event, wherein a second IT manager is a systems manager and the information provided to the systems manager relates to a system impact of the event, and wherein a third IT manager is a network manager and the information provided to the network manager relates to a network impact of the event; and

wherein the identifying the two or more IT managers having an interest in the event comprises;

monitoring activities of the two or more IT managers; and

correlating the monitored activities to the event.

15. The machine readable medium of claim 14, wherein the method further comprises facilitating communication between the identified multiple parties in the collaboration mechanism.

16. The machine readable medium of claim 15 wherein the collaboration mechanism is a chat room or a conference call and the method further comprises logging communications occurring in the chat room or conference call.

17. The machine readable medium of claim 15 wherein the collaboration mechanism is a shared workspace communication facility.

18. The machine readable medium of claim 14 wherein identifying multiple parties occurs on an iterative basis.

19. The machine readable medium of claim 14 wherein monitored activities are recorded in a relational database in various tables, and such tables are joined to correlate the activities to the event, and wherein activities include activities representative of noticing the event, activities representative of interest in a related change request, and activities representative of an interest in a subject giving rise to the event.

20. The machine readable medium of claim 14 wherein an autonomous bot is used to represent a party in the collaborative mechanism.

21. A system comprising:

an event detector computer processor that detects an event in a multi-component information technology system;

a reconciliation computer processor that identifies two or more information technology (IT) managers interested in the event;

a computer processor that presents to each IT manager information relating to the impact of the event on a management area of each IT manager; and

a collaboration computer processor that provides an interactive collaboration mechanism and provides access to the collaboration mechanism to the identified IT managers having an interest in the event;

wherein a first IT manager is a business activity manager and the information provided to the business activity manager relates to a business impact of the event, wherein a second IT manager is a systems manager and the information provided to the systems manager relates to a system impact of the event, and wherein a third IT manager is a network manager and the information provided to the network manager relates to a network impact of the event; and

wherein the identifying the two or more IT managers having an interest in the event comprises;

monitoring activities of the two or more IT managers; and

correlating the monitored activities to the event.

22. The system of claim 21 wherein the reconciliation computer processor identifies multiple parties by correlating activities of parties to interest by the parties in the event.