Managed services portals and method of operation of same

• US 8,612,582 B2
• Filed: 07/09/2011
• Issued: 12/17/2013
• Est. Priority Date: 12/19/2008
• Status: Active Grant

• Current Assignee: Samsung Electronics Co. Ltd.
• Original Assignee: OpenPeak Inc.
• Inventors: Dare, Robert M., Gittleman, Daniel, Krzyzanowski, Paul, Kacherov, Vadim
• Primary Examiner(s): LIN, WEN TAI
• Application Number:
  US13/179,509
• Publication Number:
  US 20120036442A1
• Time in Patent Office: 892 Days
• Field of Search: None
• US Class Current: 709/224
• CPC Class Codes: G06F 8/60 Software deployment

Abstract

A managed services platform and method of operation of same are described herein. The platform can include a device management service (DMS) server in which the DMS server can act as a gateway for communications with one or more computing devices, and the computing devices are associated with a first entity. The platform can also include an application service (AS) server in which the AS server is communicatively coupled with the DMS server. When a first computing device contacts the DMS server, the DMS server is operable to provide a bundle to the first computing device. As an example, the bundle contains content that at least includes one or more configuration messages and an application set that contains one or more predefined applications. The content of the bundle can be determined at least in part by the first entity.

Claims

1. A managed services portal, comprising:

one or more user interface elements configured to enable a user to make selections associated with the management of services for a first client portal and a second client portal, wherein the first client portal is assigned a first application repository that is associated with the first client portal and the second client portal is assigned a second application repository that is associated with the second client portal; and

a processor that is communicatively coupled to the user interface elements, wherein the processor is operable to;

receive a notification of an application that has met an approval threshold;

cause the presentation of the application;

cause the transmission of the availability of the application to the first client portal for publication in the first application repository; and

cause the transmission of the availability of the application to the second client portal for publication in the second application repository;

wherein one of the user interface elements is a display and the processor is further operable to cause an arrangement to be shown on the display, wherein the arrangement demonstrates an application repository relationship between the managed services portal, the first client portal and the second client portal;

wherein the first client portal is associated with one or more first sub-client portals or the second client portal is associated with one or more second sub-client portals and the arrangement further demonstrates an application repository relationship between the managed services computing portal, the first and second client portals and the first and second sub-client portals if such sub-client portals exist;

wherein the processor is further operable to cause the selective presentation of information relating to an application repository associated with the managed services portal;

wherein the processor is further operable to cause the selective presentation of information relating to an application repository associated with the first client portal, the first sub-client portal, the second client portal or the second sub-client portal;

wherein the presented information includes at least one of the following;

identification of an application repository managing entity and one or more security keys;

identification of one or more certificates;

or identification of settings or applications.

2. The device according to claim 1, wherein the managed services portal is associated with a managing entity and the managing entity is assigned a third application repository, wherein the third application repository is associated with the managed services portal and wherein the processor is further operable to cause the publication of the application in the third application repository.

3. The device according to claim 1, wherein the processor is further operable to cause the presentation of the application in an available category or an in-house category.

4. The device according to claim 3, wherein the processor is further operable to cause the presentation of an application that has not yet met an approval threshold in a pending category.

5. The device according to claim 4, wherein the processor is further operable to cause the presentation of an application that has been published in a third application repository in a published category.

6. The device according to claim 1, wherein the presentation of the application includes an identification of the application and one or more of the following parameters:

a description of the application;

an identification of the developer of the application;

a category of the application;

a version of the application;

a creation date of the application;

a most recent update of the application;

a rating of the application;

a licensing model of the application;

a cumulative user rating of the application;

or

a transactional fee for the application.

7. The device according to claim 6, wherein the licensing model is selectable from one of the following arrangements:

a free model;

a subscription-based model;

a floating model;

a volume model;

or

a paid model.

8. The device according to claim 1, wherein the processor is further operable to cause the application to be pushed to or pulled from one or more testing devices.

9. The device according to claim 8, wherein the managed services portal and the testing device are both associated with a managing entity.

10. The device according to claim 1, wherein the processor is further operable to cause a global addition of the application to a plurality of portable computing devices or a global removal of the application from the plurality of portable computing devices.

11. The device according to claim 1, wherein the managed services portal is associated with a managing entity, one or more portable computing devices are also associated with the managing entity and a display is one of the user interface elements, wherein the processor is further operable to cause the presentation of at least some of the portable computing devices on the display.

12. The device according to claim 11, wherein the presentation of the portable computing devices is such that the portable computing devices are segmented into one or more distinct groups.

13. The device according to claim 12, further comprising a searching feature that is configured to enable the portable computing devices to be searched individually or by the groups.

14. The device according to claim 11, wherein the processor is further operable to generate a message for selective transmission to the portable computing devices such that the message can be sent to the portable computing devices on an individual basis, a group basis or a broadcast basis.

15. The device according to claim 11, wherein the presentation of a portable computing device includes a listing of applications that are installed on the portable computing device or that are available for installation on the portable computing device.

16. The device according to claim 11, wherein the processor is further operable to enable the installation of applications on a portable computing device or the removal of applications on the portable computing device on an individual basis, a group basis or a broadcast basis.

17. The device according to claim 11, wherein the processor is further operable to enable the management of certificates on the portable computing devices on an individual basis, a group basis or a broadcast basis.

18. The device according to claim 11, wherein one or more additional portable computing devices are associated with the first client portal or the second client portal and the processor is further operable to cause the presentation of at least some of the portable computing devices associated with the first client portal or the second client portal on the display.

19. The device according to claim 18, wherein the portable computing devices are presented as available portable computing devices or provisioned portable computing devices.

20. The device according to claim 19, wherein the processor is further operable to cause an available portable computing device to become a provisioned portable computing device if the processor receives a control notification.

21. The device according to claim 1, wherein the arrangement that the processor is operable to cause to be shown on the display is a hierarchical arrangement.

22. The device according to claim 1, wherein the settings include one or more of a virtual privacy network (VPN) setting, a location services setting, an application repository control setting or a firmware setting.

23. The device according to claim 1, wherein the processor is further operable to cause an editing of the settings, the certificates or the applications.

24. The device according to claim 23, wherein the processor is further operable to present a schedule rollout option to set a delivery schedule for the editing of the settings, the certificates or the applications.

25. The device according to claim 24, wherein delivery of any settings, certificates or applications is intended for portable computing devices that are assigned to the application repository associated with the managed services portal.

26. The device according to claim 1, wherein the settings and the applications are default settings and default applications.

27. The device according to claim 1, wherein the processor is further operable to receive a control notification and in response to the receipt of the control notification, the managed services portal is operable to control the operation of the first application repository of the first client portal, the second application repository of the second client portal, an application repository of the first sub-client portal or an application repository of the second sub-client portal.

28. The device according to claim 27, wherein the managed services portal is operable to control the operation of the first application repository of the first client portal, the application repository of the first sub-client portal, the second application repository of the second client portal and the application repository of the second sub-client portal by at least one of:

causing the publication of the application in the first client portal application repository, the second client portal application repository, the first sub-client portal application repository or the second sub-client portal application repository;

or

causing the selective presentation of information relating to the first client portal application repository, the second client portal application repository, the first sub-client portal application repository or the second sub-client portal application repository.

29. The device according to claim 1, wherein the processor is further operable to receive a control notification and in response to the receipt of the control notification, the managed services portal is operable to provide settings or applications to portable computing devices that are assigned to the first client portal, the second client portal, the first sub-client portal or the second sub-client portal.

30. The device according to claim 29, wherein the settings and the applications are default settings and default applications.

31. The device according to claim 29, wherein when the processor receives the control notification, the processor is further operable to generate and cause to be transmitted messages to be delivered to the portable computing devices that are assigned to the first client portal, the second client portal, the first sub-client portal or the second sub-client portal.

32. The device according to claim 1, wherein one or more portable computing devices are associated with the first client portal, the first sub-client portal, the second client portal or the second sub-client portal and the processor is further operable to receive a control notification, wherein in response to the receipt of the control notification, the processor is further operable to selectively cause the removal or modification of one or more applications installed on the portable computing devices of the first client portal, the first sub-client portal, the second client portal or the second sub-client portal.

33. The device according to claim 32, wherein in response to the receipt of the control notification, the processor is further operable to cause the installation of one or more applications on the portable computing devices of the first client portal, the first sub-client portal, the second client portal or the second sub-client portal.

34. The device according to claim 33, wherein the processor is further operable to cause the removal, modification or installation of the applications on an individual basis, a group basis or a global basis.

35. The device according to claim 1, wherein the managed services portal is associated with a managing entity and one or more portable computing devices are associated with the managing entity, wherein the processor is further operable to cause the presentation of user identifications that are associated with the portable computing devices.

36. The device according to claim 35, wherein the portable computing devices that are associated with the managing entity include portable computing devices that are assigned to an application repository of the managing entity, portable computing devices that are assigned to application developers who develop applications for the application repository of the managing entity and portable computing devices that are assigned to testing personnel.

37. The device according to claim 35, wherein the processor is further operable to enable access control to at least some of the portable computing devices that are associated with the user identifications.

38. The device according to claim 35, wherein one or more portable computing devices are associated with the first client portal or the second client portal and the processor is further operable to receive a control notification, wherein in response to the control notification, the processor is further operable to cause the presentation of user identifications that are associated with the portable computing devices that are associated with the first client portal or the second client portal.

39. The device according to claim 1, wherein the processor is further operable to:

receive a notification that a firmware update is available for one or more portable computing devices that are associated with the first client portal;

receive a notification that a firmware update is available for one or more portable computing devices that are associated with the second client portal;

cause the transmission of the availability of the firmware update for the first client portal portable computing devices to the first client portal; and

cause the transmission of the availability of the firmware update for the second client portal portable computing devices to the second client portal.

40. The device according to claim 1, wherein the processor is further operable to cause the presentation of one or more bundles, wherein the bundles are assigned to one or more performance functions and the bundles contain information that is based on their assigned performance function.

41. The device according to claim 40, wherein the information contained in the bundles includes one or more configuration settings or one or more applications and the configuration settings and the applications are arranged based on the assigned performance function.

42. The device according to claim 41, wherein the processor is further operable to enable the information contained in the bundles to be edited, such that the configuration settings or the applications may be modified.

43. The device according to 42, wherein the processor is further operable to selectively generate a modification signal in response to the information contained in a bundle being edited such that modifications of the configuration settings or the applications may be dynamically effected on one or more portable computing devices that have already received the bundles.

44. The device according to claim 40, wherein the bundles are designated for users associated with a managing entity and the managed services portal is associated with the managing entity or the bundles are associated with the first client portal or the second client portal.

45. The device according to claim 44, wherein the processor is further operable to enable the managing entity to modify the bundles associated with the first client portal or the second client portal if the managed services portal has respective authority from the first client portal and the second client portal.

46. A method for managing services, comprising:

enabling a user to make selections associated with the management of services for a first client portal and a second client portal, wherein the first client portal is assigned a first application repository that is associated with the first client portal and the second client portal is assigned a second application repository that is associated with the second client portal;

receiving a notification of an application that has met an approval threshold;

presenting the application;

transmitting the availability of the application to the first client portal for publication in the first application repository;

transmitting the availability of the application to the second client portal for publication in the second application repository;

displaying an arrangement that demonstrates an application repository relationship between a managed services portal and the first and second client portals, wherein the managed services portal oversees the management of services for the first client portal and the second client portal;

wherein the first client portal is associated with one or more first sub-client portals or the second client portal is associated with one or more second sub-clients portals and the arrangement further demonstrates an application repository relationship between the managed services computing device, the first and second client portals and first and second sub-client portals if such sub-client portals exist;

wherein the arrangement is in a hierarchical form;

selectively presenting information relating to an application repository associated with the managed services portal; and

selectively presenting information relating to an application repository for the first client portal, the first sub-client portal, the second client portal or the second sub-client portal;

wherein the presented information includes at least one of the following;

identification of an application repository managing entity and one or more security keys;

identification of one or more certificates;

or identification of settings or applications.

47. The method according to claim 46, wherein enabling the user to make selections associated with the management of services for a first client portal and a second client portal further comprises enabling the user to make the selections through a managed services portal that is associated with a managing entity and the managed services portal is assigned a third application repository, wherein the method further comprises publishing the application in the third application repository.

48. The method according to claim 46, wherein presenting the application further comprises presenting the application in an available category, an in-house category or a published category.

49. The method according to claim 48, further comprising presenting an application that has not yet met an approval threshold in a pending category.

50. The method according to claim 48, wherein presenting the application further comprises presenting the application in the published category if the application has been published in a third application repository.

51. The method according to claim 46, wherein presenting the application further comprises presenting an identification of the application and one or more of the following parameters:

a description of the application;

an identification of the developer of the application;

a category of the application;

a version of the application;

a creation date of the application;

a most recent update of the application;

a rating of the application;

a licensing model of the application;

a cumulative user rating of the application;

or

a transactional fee for the application.

52. The method according to claim 51, wherein the licensing model is selectable from one of the following arrangements:

a free model;

a subscription-based model;

a floating model;

a volume model;

or

a paid model.

53. The method according to claim 46, further comprising pushing the application to or pulling the application from one or more testing devices.

54. The method according to claim 53, wherein the testing devices are associated with a managing entity.

55. The method according to claim 46, further comprising:

performing a global addition of the application to a plurality of portable computing devices;

or

performing a global removal of the application from the plurality of portable computing devices.

56. The method according to claim 46, wherein one or more portable computing devices are associated with a managed services portal and the method further comprises presenting at least some of the portable computing devices associated with the managed services portal.

57. The method according to claim 56, wherein presenting the portable computing devices further comprises presenting the portable computing devices such that the portable computing devices are segmented into one or more distinct groups.

58. The method according to claim 56, further comprising:

presenting a searching feature that is configured to enable searching of the portable computing devices; and

searching the portable computing devices in accordance with an individual or group basis.

59. The method according to claim 56, further comprising:

generating a message for selective transmission to the portable computing devices; and

transmitting the message to the portable computing devices on an individual basis, a group basis or a broadcast basis.

60. The method according to claim 56, wherein presenting the portable computing devices comprises presenting a listing of applications that are installed on a portable computing device or that are available for installation on the portable computing device.

61. The method according to claim 56, further comprising enabling the installation of applications on a portable computing device or the removal of applications on the portable computing device on an individual basis, a group basis or a broadcast basis.

62. The method according to claim 56, further comprising enabling the management of certificates on the portable computing devices on an individual basis, a group basis or a broadcast basis.

63. The method according to claim 56, wherein one or more additional portable computing devices are associated with the first client portal or the second client portal and the method further comprises presenting at least some of the portable computing devices associated with the first client portal or the second client portal.

64. The method according to claim 63, wherein presenting the portable computing devices associated with the first client portal or the second client portal comprises presenting the portable computing devices associated with the first client portal or the second client portal as available portable computing devices.

65. The method according to claim 64, further comprising converting an available portable computing device to a provisioned portable computing device if a control notification is received.

66. The method according to claim 46, wherein the settings include one or more of a virtual privacy network (VPN) setting, a location services setting, an application repository control setting or a firmware setting.

67. The method according to claim 66, further comprising editing the settings or the applications.

68. The method according to claim 67, further comprising presenting a schedule rollout option to set a delivery schedule for the editing of the settings or the applications.

69. The method according to claim 68, further comprising delivering settings or applications to portable computing devices that are assigned to the managed services computing device.

70. The method according to claim 69, wherein the settings and the applications are default settings and default applications.

71. The method according to claim 46, further comprising:

receiving a control notification; and

in response to the receipt of the control notification, at least partially controlling the operation of the application repository of the first client portal, the application repository of the second client portal, an application repository of the first sub-client portal or an application repository of the second sub-client portal.

72. The method according to claim 71, wherein controlling the operation of the application repository of the first client portal, the application repository of the first sub-client portal, the application repository of the second client portal and the application repository of the second sub-client portal is conducted by at least one of:

causing the publication of the application in the first client portal application repository, the second client portal application repository, the first sub-client portal application repository or the second sub-client portal application repository;

or

causing the selective presentation of information relating to the first client portal application repository, the second client portal application repository, the first sub-client portal application repository or the second sub-client portal application repository.

73. The method according to claim 46, further comprising:

receiving a control notification; and

in response to the receipt of the control notification, providing settings or applications to portable computing devices that are assigned to the first client portal, the second client portal, the first sub-client portal or the second sub-client portal.

74. The method according to claim 73, wherein the settings and the applications are default settings and default applications.

75. The method according to claim 73, further comprising:

when the control notification is received, generating messages to be delivered to the portable computing devices that are assigned to the first client portal, the second client portal, the first sub-client portal or the second sub-client portal; and

transmitting the messages to the portable computing devices that are assigned to the first client portal, the second client portal, the first sub-client portal or the second sub-client portal.

76. The method according to claim 46, wherein one or more portable computing devices are associated with the first client portal, the first sub-client portal, the second client portal or the second sub-client portal and the method further comprises:

receiving a control notification;

in response to the receipt of the control notification, selectively causing the removal or modification of one or more applications installed on the portable computing devices of the first client portal, the first sub-client portal, the second client portal or the second sub-client portal.

77. The method according to claim 76, further comprising, in response to the receipt of the control notification, causing the installation of one or more applications on the portable computing devices of the first client portal, the first sub-client portal, the second client portal or the second sub-client portal.

78. The method according to claim 77, wherein the removal, modification or installation of the applications is on an individual basis, a group basis or a global basis.

79. The method according to claim 46, wherein one or more portable computing devices are associated with a managed computing services device and the method further comprises presenting user identifications that are associated with the portable computing devices.

80. The method according to claim 79, wherein the portable computing devices that are associated with the managed services portal include portable computing devices that are assigned to an application repository associated with the managed services portal, portable computing devices that are assigned to application developers who develop applications for the application repository of the managing entity and portable computing devices that are assigned to testing personnel.

81. The method according to claim 79, further comprising enabling access control to at least some of the portable computing devices that are associated with the user identifications.

82. The method according to claim 79, wherein one or more portable computing devices are associated with the first client portal or the second client portal and the method further comprises:

receiving a control notification; and

in response to the control notification, presenting user identifications that are associated with the portable computing devices that are associated with the first client portal or the second client portal.

83. The method according to claim 46, further comprising:

receiving a notification that a firmware update is available for one or more portable computing devices that are associated with the first client portal;

receiving a notification that a firmware update is available for one or more portable computing devices that are associated with the second client portal;

transmitting the availability of the firmware update for the first client portable computing devices to the first client portal; and

transmitting the availability of the firmware update for the second client portable computing devices to the second client portal.

84. The method according to claim 46, further comprising presenting one or more bundles, wherein the bundles are assigned to one or more performance functions and the bundles contain information that is based on their assigned performance function.

85. The method according to claim 84, wherein the information contained in the bundles includes one or more configuration settings or one or more applications and the configuration settings and the applications are arranged based on the assigned performance function.

86. The method according to claim 85, further comprising enabling the information contained in the bundles to be edited, such that the configuration settings or the applications may be modified.

87. The method according to claim 84, wherein the bundles are designated for users associated with a managed services computing device or the bundles are designated for the first client portal and the second client portal.

88. The method according to claim 87, further comprising enabling the managed services portal to modify the bundles designated for the first client portal and the second client portal if the managing entity has respective authority from the first client portal and the second client portal.

89. The device according to 88, further comprising selectively generating a modification signal in response to the information contained in a bundle being edited such that modifications of the configuration settings or the applications may be dynamically effected on one or more portable computing devices that have already received the bundles.