Method and apparatus for a cryptographically-assisted commercial network system designed to facilitate and support expert-based commerce
First Claim
1. A method of electronically managing communications between an expert and an end user, comprising:
- by a processor, storing in a database data relating to a plurality of experts, said data including, for each expert, a corresponding name, address, and skill set;
receiving at the processor an end user request from an end user, the end user request having a subject;
identifying in the database one or more experts having a skill set corresponding to the subject, by the processor;
transmitting, by the processor, at least a portion of the end user request to a first expert selected from the one or more identified experts; and
transmitting, by the processor, an expert answer, based on the end user request, to the end user;
transmitting, by the processor, at least a portion of the answered end user request to a randomly selected second expert; and
transmitting, by the processor, the expert answer to the randomly selected second expert for review.
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Abstract
The present invention is an expert matching method and apparatus for managing communications between an expert having particular qualifications and an end user seeking a solution to an expert request. In a preferred embodiment, the apparatus of the present invention includes a controller having a database for storing expert qualifications. In one embodiment, the controller receives an expert request. A search program identifies experts qualified to respond to the expert request. The expert request is then transmitted to the expert, which results in an expert answer transmitted to and received by the central controller. After authentication of the expert answer, using a wide range of security levels from passwords to cryptography, the answer is forwarded to the end user. The method and apparatus of the present invention have applications on the Internet as well as conventional voice telephony systems.
90 Citations
20 Claims
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1. A method of electronically managing communications between an expert and an end user, comprising:
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by a processor, storing in a database data relating to a plurality of experts, said data including, for each expert, a corresponding name, address, and skill set; receiving at the processor an end user request from an end user, the end user request having a subject; identifying in the database one or more experts having a skill set corresponding to the subject, by the processor; transmitting, by the processor, at least a portion of the end user request to a first expert selected from the one or more identified experts; and transmitting, by the processor, an expert answer, based on the end user request, to the end user; transmitting, by the processor, at least a portion of the answered end user request to a randomly selected second expert; and transmitting, by the processor, the expert answer to the randomly selected second expert for review. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. An apparatus for managing communications between an expert and an end user, comprising:
a controller unit having a database for storing data relating to a plurality of experts, said data including, for each expert, a corresponding name, address, and skill set, the controller unit configured to (i) receive an end user request from an end user, the end user request having a subject and (ii) identify in the database one or more experts having a skill set corresponding to the subject; and
a transceiver disposed in communication with said controller unit, said transceiver configured to (i) transmit at least a portion of the end user request to a first expert selected from the one or more identified experts (ii) transmit an expert answer, based on the end user request, to the end user;
(iii) transmit at least a portion of the answered end user request to a randomly selected second expert; and
(iv) the expert answer to the randomly selected second expert for review.- View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
Specification