Communication routing

• US 8,635,366 B2
• Filed: 06/11/2009
• Issued: 01/21/2014
• Est. Priority Date: 06/11/2009
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Joshi, Sagar, Malvadkar, Anuradha, Srivastava, Bhavuk, Patel, Supal
• Primary Examiner(s): Mejia, Anthony
• Application Number:
  US12/482,810
• Publication Number:
  US 20100318676A1
• Time in Patent Office: 1,685 Days
• Field of Search: 709/200, 709/206, 709/238, 340/539, 379/913
• US Class Current: 709/238
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04W 4/023 using mutual or relative location information between multiple location based services [LBS] targets or of distance thresholds

Abstract

Disclosed a method for routing communication for an individual. The method involves the steps receiving access control information system for the individual to identify the location of the individual. A communication server, such as a soft phone system or and instant messaging client, is updated according to the current location of the individual. In this way the communication server may be configured to route communication to the current location of the individual. Alternatively, the current location of the individual may be displayed in a client device of the communication server, such as a telephone handset or Instant Messaging Client.

Claims

1. A method for routing a first communication to an individual, the method comprising:

receiving, by a location tracking server, access control information from an access control server, wherein the access control information comprises a user ID and a location ID;

converting, by the location tracking server, the access control information into location tracking information including an identity of the individual and a current location of the individual, the converting including converting the user ID into the identity of an individual and the location ID into the current location of the individual;

making, by the location tracking server, the location tracking information available to one or more other entities including a communication server operative to route the first communication received for the individual at a first device to a second device at the current location of the individual based on, at least in part, the location tracking information, wherein the communication server includes an instant messaging server; and

updating the communication server to reflect the current location of the individual and a telephone number of a telephone closest to the individual, including updating a status of an instant messaging client with the current location of the individual and an icon configured to initiate a call to the telephone number of the telephone closest to the individual when the icon is activated.

2. The method as claimed in claim 1, further comprising

receiving, via an access control device, the user ID;

receiving, via an access control panel, the location ID; and

transmitting the user ID and the location ID to the access control server.

3. The method as claimed in claim 1, further comprising:

receiving the current location of the individual in a communication client on the second device.

4. The method as claimed in claim 3, wherein the communication client is at least one of a telephone handset and a portable electronic device.

5. The method as claimed in claim 4, wherein the portable electronic device is at least one of a laptop computer, a pocket PC, a personal digital assistant, and a mobile phone.

6. The method of claim 1, wherein the first communication is a voice communication, wherein the voice communication is a telephone call and the telephone call is routed to a telephone handset closest to the individual.

7. The method of claim 1, wherein the first communication is a text communication, wherein the text communication is converted to speech and directed to a telephone handset closest to the individual.

8. The method of claim 3, wherein the communication is routed to the communication client on the second device.

9. The method of claim 1 further comprising routing, by the communication server, the first communication received for the individual to the second device at the current location of the individual based on, at least in part, the location tracking information.

10. The method of claim of claim 2 wherein the user ID is stored on one of a proximity card, a magnetic swipe card, and a barcode.

11. A computing system for routing a first communication to an individual, the systems comprising:

a processor;

a memory module coupled with the processor;

a first software module executable by the processor and the memory module, wherein the first software module is configured to receive access control information from an access control server, wherein the access control information comprises a user ID and a location ID;

a second software module executable by the processor and the memory module, wherein the second software module is configured to convert the access control information into location tracking information including an identity of the individual and a current location of the individual, the converting including converting the user ID into the identity of the individual and the location ID into the current location of the individual;

a third software module executable by the processor and the memory module, wherein the third software module is configured to make the location tracking information available to one or more other entities including a communication server operative to route the first communication received for the individual at a first device to a second device at the current location of the individual based on, at least in part, the location tracking information, wherein the communication server includes an instant messaging server; and

a fourth software module executable by the processor and the memory module, wherein the fourth software module is configured to update the communication server to reflect the current location of the individual and a telephone number of a telephone closest to the individual, including updating a status of an instant messaging client with the current location of the individual and an icon configured to initiate a call to the telephone number of the telephone closest to the individual when the icon is activated.

12. The system as claimed in claim 11, further comprising:

an access control device configured to receive the user ID;

an access control panel configured to receive the location ID; and

the access control server configured to receive the user ID from the access control device and the location ID from the access control panel.

13. The system as claimed in claim 11, wherein the communication server includes a soft phone system.

14. The system as claimed in claim 11 further comprising a communication client on the second device configured to receive the current location of the individual.

15. The system of claim 14, wherein the communication client is at least one of a telephone handset and a mobile handset.

16. A computer program product for routing a first communication to an individual, the computer program product comprising a non-transitory computer usable medium having computer usable program code embodied therewith, the computer usable program code comprising computer usable program code configured to:

receive access control information from an access control server, wherein the access control information comprises a user ID and a location ID;

convert the access control information into location tracking information including an identity of the individual and a current location of the individual, the converting including converting the user ID into the identity of the individual and the location ID into the current location of the individual;

make the location tracking information available to one or more other entities including a communication server operative to route the first communication received for the individual at a first device to a second device at the current location of the individual based on, at least in part, the location tracking information, wherein the communication server includes an instant messaging server; and

update the communication server to reflect the current location of the individual and a telephone number of a telephone closest to the individual, including updating a status of an instant messaging client with the current location of the individual and an icon configured to initiate a call to the telephone number of the telephone closest to the individual when the icon is activated.

17. The computer program product of claim 16, wherein the communication server includes a soft phone system.

18. A computer program product residing on a non-transitory computer readable medium having a plurality of instructions stored thereon, which when executed by a processor, cause the processor to perform operations comprising:

receiving, by a location tracking server, access control information from an access control server, wherein the access control information comprises a user ID and a location ID;

converting, by the location tracking server, the access control information into location tracking information including an identity of an individual and a current location of the individual, the converting including converting the user ID into the identity of the individual and the location ID into the location of the individual;

making, by the location tracking server, the location tracking information available to one or more other entities including a communication server operative to route a first communication received for the individual at a first device to a second device at the current location of the individual based on, at least in part, the location tracking information, wherein the communication server includes an instant messaging server; and

updating the communication server to reflect the current location of the individual and a telephone number of a telephone closest to the individual, including updating a status of an instant messaging client with the current location of the individual and an icon configured to initiate a call to the telephone number of the telephone closest to the individual when the icon is activated.