System and method of managing real-time communications using context-based awareness states

• US 8,639,755 B2
• Filed: 01/19/2006
• Issued: 01/28/2014
• Est. Priority Date: 12/17/2003
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Kogan, Sandra L., Galvin, James P., Solie, Kevin, Pontrich, Ronald E. Jr., Travis, Amy D., Mewherter, Duncan Lear
• Primary Examiner(s): Patel, Ashok
• Assistant Examiner(s): COSBY, LAWRENCE V
• Application Number:
  US11/335,034
• Publication Number:
  US 20060168073A1
• Time in Patent Office: 2,931 Days
• Field of Search: 709/204, 715/752, 707/102, 370/352
• US Class Current: 709/204
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users

Abstract

Described are a system and method for managing online communications by a user who participates in an awareness service system. A first awareness state associated with the user is published to a first participant of the awareness service system, while a second different awareness state associated with the user is published to a second participant of the awareness service system. Each published awareness state is based on a collaborative relationship between the user and the participant to which that awareness state is published.

Claims

1. A computerized method for managing communications by a user of a computing device who participates in an awareness service system, the method comprising:

receiving instant messages (IM) directed to the user for immediate display on the computing device of the user;

determining, in response to each received instant message, a current activity of the user;

determining, for each received instant message, a collaborative relationship between the user and a sender of that received instant message within context of this current activity;

determining, in response to the collaborative relationship determined for a given received instant message, whether the user is currently available to accept instant messages from the sender of the given instant message; and

in response to determining that the user is currently unavailable to accept instant messages from the sender of the given instant message, preventing the given instant message from appearing on a display of the computing device of the user and sending an automated reply message related to the currently unavailability of the user to the sender of the given instant message.

2. The method of claim 1, wherein the current activity of the user is that the user is currently participating in an electronic meeting.

3. The method of claim 1, further comprising the step of establishing a schedule for when the user is available to receive instant messages.

4. The method of claim 3, wherein the schedule identifies a time slot during which the user is available to receive an instant message from a particular individual.

5. The method of claim 3, wherein the schedule identifies a time slot during which the user is available to receive an instant message from a defined group of individuals.

6. The method of claim 1, further comprising the steps of providing, in the given instant message, identification information about the sender of the given instant message and publishing an IM awareness state to the sender of the given instant message based on the identification information.

7. The method of claim 6, wherein the identification information indicates that the sender of the given instant message is a member of an extranet.

8. The method of claim 6, wherein the identification information indicates that the sender of the given instant message is a member of a department within an organization.

9. The method of claim 1, further comprising the steps of displaying a list of participants in an electronic meeting and providing an indicator adjacent to a name of one participant on the list, the indicator signifying that the participant has posted a message, the message being viewable only by each participant of the IM awareness service system who is an attendee of the electronic meeting.

10. The method of claim 1, further comprising the steps of displaying a list of participants in an electronic meeting and providing an indicator adjacent to a name of one participant on the list, the indicator providing location information identifying a geographical location of that one participant.

11. The method of claim 10, wherein the location information includes Global Positioning System information.

12. The method of claim 10, further comprising the step of publishing an IM awareness state to that one participant based on the location information.

13. The method of claim 1, further comprising presenting to the user a list of senders who attempted to send an instant message to the user while the user was currently unavailable to accept instant messages from such senders.

14. An awareness service system, comprising:

an instant messaging (IM) system receiving instant messages directed to a user for immediate display on a computing device of the user, the instant messaging system including a processor programmed to;

determine, in response to each received instant message, a current activity of the user and a collaborative relationship between the user and a sender of that received instant message within context of this current activity;

determine, in response to the collaborative relationship determined for a given received instant message, whether the user is currently available to accept instant messages from the sender of the given instant message; and

in response to determining that the user is currently unavailable to accept instant messages from the sender of the given instant message, prevent the given instant message from appearing on a display of the computing device of the user and sending an automated reply message related to the currently unavailability of the user to the sender of the given instant message.

15. The awareness service system of claim 14, wherein the instant messaging system includes a calendar system for establishing a schedule for when the user is available to receive instant messages.

16. The awareness service system of claim 15, wherein the schedule specifies a time slot during which instant messages from a particular participant are acceptable.

17. The awareness service system of claim 14, wherein the instant messaging system provides, in the given instant message, identification information about the sender of the given instant message and publishes an IM awareness state to the sender of the given instant message based on the identification information.

18. The awareness service system of claim 17, wherein the identification information indicates that the sender of the given instant message is a member of an extranet.

19. The awareness service system of claim 17, wherein the identification information indicates that the sender of the given instant message is a member of a department within an organization.

20. The awareness service system of claim 14, wherein the instant messaging system displays a list of participants in an electronic meeting and provides an indicator adjacent to a name of one participant on the list, the indicator signifying that the participant has posted a message, the message being viewable only by each participant of the awareness service system who is an attendee of the electronic meeting.

21. The awareness service system of claim 14, wherein the instant messaging system displays a list of participants in an electronic meeting and provides an indicator adjacent to a name of one participant on the list, the indicator providing location information identifying a geographical location of that participant, the instant messaging system publishing an IM awareness state to that one participant based on the location information.

22. The awareness service system of claim 14, wherein the instant messaging system presents to the user a list of senders who attempted to send an instant message to the user while the user was currently unavailable to accept instant messages from such senders.

23. A computer program product for use with a computer system for managing communications by a user of a computing device who participates in an instant messaging (IM) system, the computer program product comprising a computer-readable non-transitory storage medium having computer-readable program code embodied therewith, the computer-readable program code comprising:

computer-readable program code configured to receive instant messages directed to the user for immediate display on the computing device of the user;

computer-readable program code configured to determine, in response to each received instant message, a current activity of the user and a collaborative relationship between the user and a sender of that received instant message in this current context;

computer-readable program code configured to determine, in response to the collaborative relationship determined for a given received instant message, whether the user is currently available to accept instant messages from the sender of the given instant message; and

computer-readable program code configured to prevent the given instant message from appearing on a display of the computing device of the user and to send an automated reply message related to the currently unavailability of the user to the sender of the given instant message, in response to determining that the user is currently unavailable to accept instant messages from the sender of the given instant message.

24. The computer program product of claim 23, further comprising computer-readable program code configured to present to the user a list of senders who attempted to send an instant message to the user while the user was currently unavailable to accept instant messages from such senders.