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Customized interactive voice response menus

  • US 8,661,112 B2
  • Filed: 12/20/2002
  • Issued: 02/25/2014
  • Est. Priority Date: 12/20/2002
  • Status: Expired due to Fees
First Claim
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1. A method for updating a customized menu, the method comprising:

  • receiving, by an identity processor of a system comprising a speech recognition engine and a data store, a voice response to a prompt issued by the identity processor to a user;

    selecting a voice profile specifying vocal characteristics of the user from the data store;

    matching the selected voice profile recognized by the speech recognition engine, to the user voice response to identify the user;

    upon identifying the user, determining an account number and a category of the user, the category associated with category usage data generated by users categorized in said category;

    determining a location of the user using a location method;

    retrieving, from the data store, historical information associated with the user;

    generating a customized menu for the user based on the user'"'"'s historical information, the user'"'"'s category and the user'"'"'s location, wherein the customized menu comprises nodes associated with actions;

    tracking user interactions with the system and nodes associated with the user'"'"'s interactions;

    updating the user'"'"'s historical information with the tracked interactions and nodes;

    generating an updated customized menu for the user based on the user'"'"'s updated historical information, the user'"'"'s category and the user'"'"'s location;

    formatting the updated customized menu for visual presentation; and

    transmitting a signal comprising the updated customized menu to a receiving device accessed by the user, wherein the receiving device displays a visual depiction of the updated customized menu.

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