Systems and methods for managing faults in a network

• US 8,661,117 B2
• Filed: 03/06/2009
• Issued: 02/25/2014
• Est. Priority Date: 10/31/2000
• Status: Expired due to Term

• Current Assignee: ServiceNow Incorporated
• Original Assignee: Verizon Laboratories Incorporated (Verizon Communications Inc.)
• Inventors: Luo, Weiya, Turok, Michael L., Wilson, Bruce, Confrey, Anthony Worgrin
• Primary Examiner(s): Lazaro, David
• Assistant Examiner(s): KOROBOV, VITALI A
• Application Number:
  US12/399,685
• Publication Number:
  US 20090234946A1
• Time in Patent Office: 1,817 Days
• Field of Search: 709/223, 709/224, 715/790, 715/791, 715/792, 715/793
• US Class Current: 709/224
• CPC Class Codes: H04L 41/06 Management of faults, events, alarms or notifications
• CPC Class Codes: H04L 41/12 Discovery or management of network topologies
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 41/34 Signalling channels for network management communication

Abstract

A system (130) improves network management. The system (130) associates an event in the network with a network device and provides a geographical map (710). The geographical map (710) displays locations of network devices and indicates which network devices are associated with at least one event.

Claims

1. A method utilizing a graphical user interface for managing a network having a plurality of network devices, comprising:

associating events in the network with respective ones of the plurality of network devices;

providing a first geographical map to the graphical user interface, the first geographical map displaying locations of each of the plurality of network devices and indicating which of the plurality of network devices are associated with at least one event; and

managing the network using the first geographical map, the managing including detecting selection of a network device in the plurality of network devices and providing to the graphical user interface a second geographical map including a more detailed view of a geographical area around the selected network device in response to the detecting while simultaneously maintaining no more than a portion of the first geographical map visible on the graphical user interface without changing size of the portion of the first geographical map, said maintaining including overlaying all but said portion of said first geographical map with no more than a portion of said second geographical map, thereby displaying said portion of the first map simultaneously with displaying said second map on said graphical user interface.

2. The method of claim 1 where the network devices include points of presence and network elements.

3. The method of claim 1 further comprising:

selecting a network device having at least one associated event; and

providing information regarding the at least one associated event.

4. The method of claim 1 where the first geographical map further displays a state of each network device.

5. The method of claim 1, where the managing the network further comprises:

providing, in response to said detecting the selection, an option that allows for trouble tickets that are associated with the selected network device to be displayed,

detecting selection of the option, and

providing the trouble tickets to a display.

6. The method of claim 1, where one network device, of the plurality of network devices, includes a point of presence, the point of presence being associated with a group of network elements, and

where the first geographical map displays information indicating whether a network element in the group of network elements is associated with an event.

7. A device including a graphical user interface for managing a network having a plurality of network devices, comprising:

a memory to store instructions; and

a processor to execute the instructions to;

associate events in the network with respective ones of the plurality of network devices,

provide a first geographical map to the graphical user interface, the first geographical map displaying locations of the plurality of network devices and indicating which of the network devices are associated with at least one event,

detect selection of a network device in the plurality of network devices, and

provide, to the graphical user interface, a second geographical map including a more detailed view of a geographical location around the selected network device in response to the detecting while simultaneously maintaining no more than a portion of the first geographical map visible on the graphical user interface without changing size of the portion of the first geographical map, said maintaining including overlaying all but said portion of said first geographical map with no more than a portion of said second geographical map, thereby displaying said portion of the first map simultaneously with displaying said second map on said graphical user interface.

8. The device of claim 7 where the network devices include points of presence and network elements.

9. The device of claim 7 where the processor is further to:

provide event information in response to selection of a network device having at least one event associated therewith.

10. The device of claim 7 the processor is further to:

display a state of each network device on the first geographical map.

11. The device of claim 7, where, when providing the first geographical map, the processor is to:

provide, in response to said detecting the selection, an option that allows for trouble tickets that are associated with the selected network device to be displayed,

detect selection of the option, and

provide the trouble tickets to a display.

12. The device of claim 7, where one network device of the plurality of network devices includes a point of presence, the point of presence being associated with a group of network elements, and

where the first geographical map displays information indicating whether a network element in the group of network elements is associated with an event.

13. A storage device containing instructions for controlling at least one processor to perform a method utilizing a graphical user interface for managing a network having a plurality of network devices, the method comprising:

associating events in the network with respective ones of the plurality of network devices;

providing a first geographical map to the graphical user interface, the first geographical map displaying locations of each of the plurality of network devices and indicating, which of the plurality of network devices are associated with at least one event; and

managing the network using the first geographical map, the managing including detecting selection of a network device in the plurality of network devices and providing to the graphical user interface a second geographical map including a more detailed view of a geographical area around the selected network device in response to the detecting while simultaneously maintaining no more than a portion of the first geographical map visible on the graphical user interface without changing size of the portion of the first geographical map, said maintaining including overlaying all but said portion of said first geographical map with no more than a portion of said second geographical map, thereby displaying said portion of the first map simultaneously with displaying said second map on said graphical user interface.

14. The storage device of claim 13 where the network devices include points of presence and network elements.

15. The storage device of claim 13 where the method further comprises:

selecting a network device having at least one associated event; and

providing information regarding the at least one associated event.

16. The storage device of claim 13 where the first geographical map further displays a state of each network device.

17. The storage device of claim 13, where the managing the network further comprises:

providing, in response to said detecting the selection, an option that allows for trouble tickets that are associated with the selected network device to be displayed,

detecting selection of the option, and

providing the trouble tickets to a display.

18. The storage device of claim 13, where one network device of the plurality of network devices includes a point of presence, the point of presence being associated with a group of network elements, and

where the first geographical map displays information indicating whether a network element in the group of network elements is associated with an event.