Systems and methods for providing customer support
First Claim
Patent Images
1. A method for providing sales or customer support, comprising:
- receiving data indicative of at least a partial view of a product or service from a telephone having a camera configured to scan and communicate the partial view; and
based on the data indicative of at least a partial view of the product or service, initiating a connection to a pre-selected person knowledgeable with the product or service.
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Abstract
Systems and methods are disclosed for providing sales or customer support using a telephone having a camera to capture at least a partial image of a product or service; wherein the at least partial image is used to select a database updated by one or more knowledgeable persons on the product or service.
40 Citations
26 Claims
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1. A method for providing sales or customer support, comprising:
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receiving data indicative of at least a partial view of a product or service from a telephone having a camera configured to scan and communicate the partial view; and based on the data indicative of at least a partial view of the product or service, initiating a connection to a pre-selected person knowledgeable with the product or service. - View Dependent Claims (2, 4, 5, 6, 7, 8, 9, 10)
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3. A method for receiving sales or customer support, comprising:
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scanning at least a partial view of a product or service using a telephone having a camera; sending the at least a partial view of a product or service to a remote data center; and based on the at least a partial view of a product or service, connecting to a pre-selected person knowledgeable with the product or service. - View Dependent Claims (21, 22, 23, 24, 25, 26)
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11. A support system, comprising:
a data center containing a database on a product or service, wherein the data center is configured to receive an image of at least a partial view of a product or service obtained by a telephone having a camera, wherein the image is used to connect to the database used by a person knowledgeable with the product or service. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19)
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20. A support system, comprising:
a data center configured to provide support for a product or service in response to receipt of at least a partial image of the product or service captured by a telephone having a camera, wherein the partial image is used to select a database updated by one or more knowledgeable persons on the product or service.
Specification