Method for notifying task providers to become active using instant messaging

• US 8,671,008 B2
• Filed: 12/29/2006
• Issued: 03/11/2014
• Est. Priority Date: 07/14/2006
• Status: Expired due to Fees

• Current Assignee: ChaCha Search, Inc.
• Original Assignee: ChaCha Search, Inc.
• Inventors: Jones, Scott A., Cooper, Thomas E., Bostic, Brad
• Primary Examiner(s): Jarrett, Scott L
• Application Number:
  US11/647,309
• Publication Number:
  US 20080051064A1
• Time in Patent Office: 2,629 Days
• Field of Search: 705/7.12, 705/7.13
• US Class Current: 705/7.13
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]

Abstract

A method and system for correlating a work request to a provider based on content of the work request and delegating the work request to the provider using an instant message (IM) service. An instant message service including those offered by existing IM service providers is used to notify a provider that a request has been received requesting work to be performed. The instant message may include a link to details of the work being requested, establish an electronic mail communication, point to a web site or initiate an application that communicates with web-enabled services on a server connected to the Internet.

Claims

1. A computer implemented method, comprising:

receiving a request for information indicating a keyword;

associating providers with the keyword of the request;

rating the providers for the keyword based on search results provided responsive to previous requests;

assigning an active status to the providers when the providers can accept requests;

associating a standby status with the providers when the providers are not assigned the active status and are currently accepting messages from an instant messaging service;

ranking, by a processor, the active status providers based on the rating of the active status providers for the keyword;

ranking, by the processor, the standby status providers based on ratings of the standby status providers;

offering an opportunity to accept the request to a highest ranking active status provider;

sending an instant message which requests a provider to change to active status to a highest ranking standby status provider;

adjusting a standby status provider'"'"'s rating based on whether the provider changes from standby status to active status responsive to the instant message;

modifying the ranking of the active status providers when the opportunity is not accepted by an active status provider;

modifying a rank of the active status provider when the active status provider is offered the opportunity to accept the request;

modifying the ranking of the standby status providers when the instant message is sent; and

returning, by one of the providers, a search result responsive to the request.

2. The computer implemented method according to claim 1, wherein the request is a request to perform an information search and the provider is selected based on a task type associated with the provider and the request, the task type excluding performing the information search.

3. The computer implemented method according to claim 1, comprising:

providing in the instant message to the standby status provider a Uniform Resource Locator linking to an application used to change the standby status provider to active status.

4. The computer implemented method according to claim 1, wherein the instant message is delivered using an instant message service identifier associated with an instant message service registering users including persons other than the providers.

5. The computer implemented method according to claim 4, comprising:

delivering the instant message to the highest ranking standby status provider using an instant messaging service exclusively registering the providers when the request is accepted.

6. The computer implemented method according to claim 1, wherein the ranking of the standby status providers is based on ratings of the standby status providers for previous work requests indicating the keyword.

7. The computer implemented method according to claim 6, comprising:

maintaining a record of collections of providers associated with the keyword; and

ranking the providers based on ratings of the collections.

8. The computer implemented method according to claim 1, comprising:

notifying the active status providers when the request is accepted.

9. The computer implemented method according to claim 8, wherein instant messaging services of the providers support exchange of instant messages across multiple messaging service providers.

10. The computer implemented method according to claim 1, comprising:

maintaining information of the request including a work product of the provider generated in response to the request; and

offering the opportunity to accept the request to the provider based on a rating of the work product by another provider.

11. A system comprising:

a user device submitting a request for information indicating a keyword;

a server device associating providers with the keyword of the request,

rating the providers for the keyword based on search results provided responsive to previous requests,

assigning an active status to the providers when the providers can accept requests,

associating a standby status with the providers when the providers are not assigned to the active status and are currently accepting messages from an instant messaging service,

ranking the active status providers based on the rating of the active status providers for the keyword,

ranking the standby status providers based on ratings of the standby status providers,

offering an opportunity to accept the request to a highest ranking active status provider,

sending an instant message which requests a provider to change to active status to a highest ranking standby status provider,

modifying the ranking of the active status providers when the offer is not accepted by an active status provider,

modifying a rank of the active status provider when the active status provider is offered the opportunity to accept the request;

modifying the ranking of the standby status providers when the instant message is sent, and

adjusting a standby status provider'"'"'s rating based on whether the provider changes from standby status to active status responsive to the instant message, and

returning a search result of one of the providers responsive to the request.

12. A non-transitory computer readable medium storing therein a program for causing a computer to execute an operation including notification of providers, comprising:

receiving a request for information indicating a keyword;

associating providers with the keyword of the request;

rating the providers for the keyword based on search results provided responsive to previous requests;

assigning an active status to the providers when the providers can accept requests;

associating a standby status with the providers when the providers are not assigned the active status and are currently accepting messages from an instant messaging service;

ranking the active status providers based on the rating of the active status providers for the keyword;

ranking the standby status providers based on ratings of the standby status providers;

offering an opportunity to accept the request to a highest ranking active status provider;

sending an instant message which requests a provider to change to active status to a highest ranking standby status provider;

modifying the ranking of the active status providers when the opportunity is not accepted by an active status provider;

modifying a rank of the active status provider when the active status provider is offered the opportunity to accept the request;

adjusting a standby status provider'"'"'s rating based on whether the provider changes from standby status to active status responsive to the instant message;

modifying the ranking of the standby status providers when the instant message is sent; and

returning a search result of one of the providers responsive to the request.