System and method for sharing access to service provider controls and subscriber profile data across multiple applications in a user interactive system

• US 8,683,334 B2
• Filed: 08/19/2005
• Issued: 03/25/2014
• Est. Priority Date: 08/19/2005
• Status: Active Grant

• Current Assignee: Intervoice Limited Partnership A Nevada Limited Partnership Composed of As Its SOLE Partner Intervoice GP Incorporated
• Original Assignee: Intervoice Limited Partnership
• Inventors: Potter, Laurence III, Smith, Stephen A.
• Primary Examiner(s): Pham, Linh K
• Application Number:
  US11/208,041
• Publication Number:
  US 20070044026A1
• Time in Patent Office: 3,140 Days
• Field of Search: 715/741, 715/743, 715/751, 715/727, 715/782, 715/778, 715/802, 451/414.3, 451/415
• US Class Current: 715/714
• CPC Class Codes: H04M 3/4217 Managing service interactions
• CPC Class Codes: H04M 3/53383 Message registering commands or announcements; Greetings

Abstract

A control system and method is described having a framework in which many applications in a user interaction system (UIS) can share common data regardless of which application obtained the data and all without prior knowledge of the other applications. The shared data is typically personal data of the current user, such as name, location, preferences, etc. However, the system can also be used to share style sheets, announcements, etc., that can be utilized by multiple applications. The data is stored in a standardized manner in a location available to any application. Application'"'"'s have access to the data based upon user privileges at any particular time.

Claims

1. A user interactive system (UIS), said system comprising:

means for accepting a previously undefined data field and corresponding data by at least a first one of a plurality of UIS applications in response to one or more user commands; and

means for storing said data and advertising said data to the plurality of UIS applications; and

means for allowing a second one of the plurality of UIS applications to share said accepted data without regard to which application accepted said data and without prior coordination between the first one and the second one of the UIS applications, wherein said data is not collected a second time when said data is already stored; and

means for selecting a compliant one of said plurality of UIS applications, which advertises itself as complying with said data, for complying with said data when a third one of said plurality of UIS applications cannot comply with one of said user commands, wherein said means for selecting comprises a list of said user commands to which said plurality of UIS applications advertise themselves as operable to comply; and

means for updating said list of said user commands when a UIS application is added to said system.

2. The system of claim 1 wherein said data is accepted in a contextual setting and wherein said allowing means uses said contextual setting to facilitate said sharing.

3. The system of claim 2 wherein said data is data received from an application user.

4. The system of claim 3 wherein said data received from said user is for only a particular session.

5. The system of claim 1 wherein said UIS applications are selected from the list of application types, including web-based, phone based, interactive TV based.

6. The system of claim 5 wherein data is shared among said application types.

7. A method of operating a user interactive system (UIS), said method comprising:

accepting a previously undefined data field and corresponding data from at least a first one of a plurality of UIS applications;

storing said accepted data in one of a plurality of databases accessible by the plurality of UIS applications;

allowing a second one of the plurality of UIS applications to retrieve and use said accepted data for processing without regard to which application accepted said data and without prior coordination between the first one and the second one of the plurality of UIS applications;

wherein said data is not collected a second time when said data is already stored;

selecting a compliant one of the plurality of UIS applications, which advertised itself as complying with said data, for complying with said data when a third one of said plurality of UIS applications could not comply with one of said user commands, wherein said selecting comprises choosing from a list of said user commands to which said plurality of UIS applications advertise themselves as operable to comply; and

updating said list of said user commands when a UIS application is added to said system.