Methods and apparatus for intelligent selection of goods and services in mobile commerce

• US 8,712,857 B1
• Filed: 09/30/2003
• Issued: 04/29/2014
• Est. Priority Date: 03/31/2003
• Status: Expired due to Fees

• Current Assignee: West Corporation
• Original Assignee: Tuxis Technologies LLC
• Inventors: Adornato, Rocco L., Mussman, David C.
• Primary Examiner(s): ADE, OGER GARCIA
• Application Number:
  US10/675,934
• Time in Patent Office: 3,864 Days
• Field of Search: 705/14, 705/26, 705/27
• US Class Current: 705/26
• CPC Class Codes: G06Q 30/0207 Discounts or incentives, e.g. coupons or rebates

Abstract

Methods for providing an offer of an upsell item to users of a given self-service device, and systems and computer-readable media suitable for practicing the methods. The method can comprise enabling initiation of a given primary transaction between a given user and the given self-service device, with the given primary transaction involving a specific good and/or a specific service that is obtained using the given self-service device. The given user is identified, and the geographic location of the given user when initiating the given primary transaction is established. A second data element relating to the given user is obtained utilizing data representing the identity of the given user. The upsell item is determined utilizing, at least in part, the second data element and data representing the geographic position of the given user. The upsell item is then offered to the given user. Illustrative self-service devices can include devices that enable the user to obtain commodities such as gasoline, cash, snacks, drinks, paper items, or the like. Further aspects of the invention project the user'"'"'s future position, arrival times, and anticipated needs based on primary transaction data and further data related to the user.

Claims

1. A method for providing at least one offer of at least one upsell item to users of a given self-service device, the method comprising at least the following:

enabling at least initiation of a given primary transaction between a given user and the given self-service device communicably coupled to an upsell computing system, wherein the given primary transaction involves at least one of a specific good and a specific service obtained using the given self-service device;

determining an identity of the given user via the upsell computing system;

determining a geographic location of the given user when the given primary transaction is initiated;

obtaining at least a second data element relating to the given user utilizing data representing the identity of the given user via the upsell computing system;

determining the at least one upsell item utilizing, at least in part, the second data element and data representing the geographic position of the given user via the upsell computing system;

encrypting at least the second data and data representing the identity of the given user via the upsell computing system when transmitting data from, to or between at least one data store; and

offering the at least one upsell item to the given user via the given self-service device without communicating at least the second data element to the self-service device.

2. The method of claim 1, wherein determining an identity of the given user includes obtaining primary transaction data related to the given primary transaction, wherein the primary transaction data includes, at least, data representing at least the identity of the given user.

3. The method of claim 1, wherein determining a geographic location of the given user includes obtaining primary transaction data related to the given primary transaction, wherein the primary transaction data includes, at least, data representing the geographic position of the given user when the given primary transaction is initiated.

4. The method of claim 1, wherein enabling at least initiation of a given primary transaction includes enabling the given user at least to initiate the given primary transaction using a self-service device adapted to enable the given user to obtain at least one commodity item.

5. The method of claim 1, wherein enabling at least initiation of a given primary transaction includes enabling the given user at least to initiate the given primary transaction using a self-service device adapted to enable the given user to obtain fuel.

6. The method of claim 1, wherein enabling at least initiation of a given primary transaction includes enabling the given user at least to initiate the given primary transaction using a self-service device adapted to enable the given user to purchase fuel.

7. The method of claim 1, wherein enabling at least initiation of a given primary transaction includes enabling the given user at least to initiate the given primary transaction using a self-service device adapted to enable the given user to obtain at least one ticket.

8. The method of claim 1, wherein enabling at least initiation of a given primary transaction includes enabling the given user at least to initiate the given primary transaction using a self-service device adapted to enable the given user to obtain currency.

9. The method of claim 1, wherein enabling at least initiation of a given primary transaction includes enabling the given user at least to initiate the given primary transaction using a self-service device having a user interface.

10. The method of claim 1, wherein enabling at least initiation of a given primary transaction includes enabling the given user at least to initiate the given primary transaction using a self-service device having a user interface that supports bi-directional data transfer between the self-service device and the given user.

11. The method of claim 1, wherein enabling at least initiation of a given primary transaction includes enabling the given user at least to initiate the given primary transaction using a self-service device having a user interface that incorporates at least one of the following features:

a touch-sensitive screen, a data display, a monitor, a keypad including a plurality of hard keys, a touch-sensitive screen including a at least one soft key, and speech recognition.

12. The method of claim 1, wherein enabling at least initiation of a given primary transaction includes enabling the given user at least to initiate the given primary transaction using a self-service device having a unidirectional interface adapted to extract data.

13. The method of claim 1, wherein enabling at least initiation of a given primary transaction includes enabling the given user at least to initiate the given primary transaction using a self-service device having a unidirectional interface adapted to extract data from a tangible item associated with the given user.

14. The method of claim 1, wherein enabling at least initiation of a given primary transaction includes enabling the given user at least to initiate the given primary transaction using a self-service device having a unidirectional interface adapted to extract data from a financial instrument presented by the given user.

15. The method of claim 1, wherein enabling at least initiation of a given primary transaction includes enabling the given user at least to initiate the given primary transaction using a self-service device having a unidirectional interface adapted to extract data from a credit card presented by the given user.

16. The method of claim 1, wherein enabling at least initiation of a given primary transaction includes enabling the given user at least to initiate the given primary transaction using a self-service device having a unidirectional interface adapted to extract data from a debit card presented by the given user.

17. The method of claim 1, wherein enabling at least initiation of a given primary transaction includes enabling the given user at least to initiate the given primary transaction using a self-service device having a unidirectional interface adapted to process a magnetic strip located on a tangible item presented by the given user.

18. The method of claim 1, wherein enabling at least initiation of a given primary transaction includes enabling the given user at least to initiate the given primary transaction using a self-service device having a unidirectional interface adapted to read a bar code located on a tangible item presented by the given user.

19. The method of claim 1, wherein enabling at least initiation of a given primary transaction includes enabling the given user at least to initiate the given primary transaction using a self-service device having a unidirectional interface adapted to extract data from a smart card presented by the given user.

20. The method of claim 1, wherein enabling at least initiation of a given primary transaction includes enabling the given user at least to initiate the given primary transaction using a self-service device having a unidirectional interface adapted to scan a key fob presented by the given user.

21. The method of claim 1, wherein determining an identity of the user includes extracting data from a tangible item associated with the given user.

22. The method of claim 1, wherein determining an identity of the user includes extracting data from an instrument presented by the given user.

23. The method of claim 1, wherein determining an identity of the user includes extracting data from a credit card presented by the given user.

24. The method of claim 1, wherein determining an identity of the user includes extracting data from a debit card presented by the given user.

25. The method of claim 1, wherein determining an identity of the user includes processing a magnetic strip located on a tangible item presented by the given user.

26. The method of claim 1, wherein determining an identity of the user includes reading a bar code located on a tangible item presented by the given user.

27. The method of claim 1, wherein determining an identity of the user includes extracting data from a smart card presented by the given user.

28. The method of claim 1, wherein determining an identity of the user includes scanning a key fob presented by the given user.

29. The method of claim 1, wherein determining an identity of the user includes obtaining an account number associated with the given user.

30. The method of claim 1, wherein determining an identity of the user includes obtaining a credit card account number associated with the given user.

31. The method of claim 1, wherein determining an identity of the user includes obtaining a debit card account number associated with the given user.

32. The method of claim 1, wherein determining an identity of the user includes obtaining NACSZ information associated with the given user.

33. The method of claim 1, wherein determining an identity of the user includes obtaining a name associated with the given user.

34. The method of claim 1, wherein determining an identity of the user includes obtaining a telephone number associated with the given user.

35. The method of claim 1, wherein determining an identity of the user includes identifying the user.

36. The method of claim 1, wherein determining an identity of the user includes obtaining user-specific identification data.

37. The method of claim 1, wherein determining an identity of the given user includes obtaining primary transaction data related to the given primary transaction, wherein the primary transaction data includes, at least, data representing at least the identity of the given user, further comprising mapping the primary transaction data to further data to identify the given user.

38. The method of claim 1, wherein determining an identity includes obtaining data from a transponder adapted for use with an automated toll collection system.

39. The method of claim 1, wherein determining an identity of the given user includes extracting biometric data from the given user.

40. The method of claim 1, wherein enabling at least initiation of a given primary transaction includes enabling the given user to at least to initiate at least one primary transaction using a device adapted to obtain biometric data from the given user.

41. The method of claim 1, wherein enabling at least initiation of a given primary transaction includes enabling the given user to at least to initiate at least one primary transaction using a device adapted to obtain data representing at least one of a fingerprint and a thumbprint from the given user.

42. The method of claim 1, wherein enabling at least initiation of a given primary transaction includes enabling the given user to at least initiate at least one primary transaction using a device adapted to obtain data representing at least one voice sample from the given user.

43. The method of claim 1, wherein enabling at least initiation of a given primary transaction includes enabling the given user at least to initiate at least one primary transaction using a device adapted to obtain data representing at least one of a retina scan and an iris scan from the given user.

44. The method of claim 1, wherein enabling at least initiation of a given primary transaction includes enabling the given user at least to initiate at least one primary transaction using a device adapted to conduct a facial analysis of the given user.

45. The method of claim 1, further comprising mapping biometric data associated with the given user to further data to identify the given user.

46. The method of claim 1, determining a geographical location of the given user based on a known position of the self-service device.

47. The method of claim 1, wherein determining a geographic location of the given user includes referencing at least one data store.

48. The method of claim 1, wherein determining a geographic location of the given user includes referencing at least one data store containing data indicating respective locations of a plurality of stationary devices that are affixed in respective positions.

49. The method of claim 1, wherein enabling at least initiation of a given primary transaction includes enabling the given user at least to initiate the given primary transaction by interacting with a stationary device affixed in known position.

50. The method of claim 1, wherein determining a geographic location of the given user includes referencing at least one data store containing data indicating respective locations of a plurality of movable devices, each of which movable devices may be positioned at a plurality of locations within a respective structure.

51. The method of claim 1, wherein enabling at least initiation of a given primary transaction includes enabling the given user at least to initiate the given primary transaction by interacting with a movable device located at one of a plurality of possible locations within a respective structure.

52. The method of claim 1, wherein determining a geographic location of the given user includes processing a signal emitted from a transmitter associated with the device.

53. The method of claim 1, wherein determining a geographic location of the given user includes processing a signal emitted from a global positioning system associated with the given user.

54. The method of claim 1, wherein determining a geographical location of the given user includes processing a signal associated with a vehicular communication system.

55. The method of claim 1, further comprising enabling at least initiation of at least a second given primary transaction involving the given user.

56. The method of claim 55, further comprising enabling at least initiation of at least a second given primary transaction involving the given user, further comprising determining a geographical location of the given user when the second given primary transaction is initiated.

57. The method of claim 1, further comprising enabling at least initiation of at least a second given primary transaction involving the given user, further comprising obtaining data representing respective times at which the given primary transaction and the second given primary transaction are initiated.

58. The method of claim 1, further comprising determining a geographic location of the given user when at least a second primary transaction involving the given user is initiated.

59. The method of claim 1, further comprising obtaining data representing respective times at which the given primary transaction and at least a second given primary transaction are initiated.

60. The method of claim 1, further comprising analyzing data representing respective geographic locations of the given user when the given primary transaction and at least a second given primary transaction are initiated to project a travel itinerary associated with the given user.

61. The method of claim 1, further comprising analyzing data representing times at which the given primary transaction and at least a second given primary transaction are initiated to project a travel itinerary associated with the given user.

62. The method of claim 1, further comprising analyzing data representing respective geographic locations of the given user when the given primary transaction and at least a second given primary transaction are initiated and analyzing data representing the respective times at which the given primary transaction and at least a second given primary transaction are initiated to project a future location of the given user.

63. The method of claim 1, wherein obtaining the at least second data element includes obtaining data representing at least one of past transaction history, preferences, and interests associated with the given user.

64. The method of claim 1, wherein obtaining at least a second data element includes obtaining data representing a general transaction history associated with the given user.

65. The method of claim 1, wherein obtaining at least a second data element includes obtaining data representing a transaction history associated with a specific trip taken by the given user.

66. The method of claim 1, wherein obtaining at least a second data element includes obtaining data representing merchants favored by the given user.

67. The method of claim 1, wherein obtaining at least a second data element includes obtaining data representing merchants favored generally by the given user.

68. The method of claim 1, wherein obtaining at least a second data element includes obtaining data representing merchants favored during a specific trip taken by the given user.

69. The method of claim 1, wherein obtaining at least a second data element includes obtaining data indicating that the given user is a member of at least one program associated with at least one given merchant.

70. The method of claim 1, wherein obtaining at least a second data element includes obtaining data indicating that the given user is a member of at least one travel club.

71. The method of claim 1, wherein obtaining at least a second data element includes obtaining data indicating that the given user is a member of at least one frequent flyer program.

72. The method of claim 1, wherein obtaining at least a second data element includes obtaining data indicating that the given user is a member of at least one guest loyalty program.

73. The method of claim 1, wherein obtaining the at least second data element includes obtaining data representing at least one transaction executed by the given user previously to the given primary transaction.

74. The method of claim 1, wherein obtaining the at least second data element includes obtaining data representing content of at least one transaction executed by the given user previously to the given primary transaction.

75. The method of claim 1, wherein obtaining the at least second data element includes obtaining data representing a time of at least one transaction executed by the given user previously to the given primary transaction.

76. The method of claim 1, wherein obtaining the at least second data element includes obtaining data representing a location of at least one transaction executed by the given user previously to a given primary transaction.

77. The method of claim 1, wherein obtaining the at least second data element includes obtaining data representing a travel itinerary associated with the given user.

78. The method of claim 1, wherein obtaining the at least second data element includes obtaining data representing a predefined itinerary associated with the given user.

79. The method of claim 1, wherein obtaining the at least second data element includes obtaining data representing an itinerary defined by the user.

80. The method of claim 1, wherein obtaining the at least second data element includes obtaining data representing at least one of the following parameters of an itinerary associated with the given user:

a route, an origin, a destination, at least one intermediate stop, a home location, a mode of travel, a vehicle type, a fuel capacity of a vehicle, and an average fuel consumption parameter associated with the vehicle.

81. The method of claim 1, further comprising inferring a travel itinerary associated with the given user based upon at least a second given primary transaction conducted previously to and in chronological proximity to the given primary transaction.

82. The method of claim 1, further comprising inferring a travel itinerary associated with the given user based upon at least a second given primary transaction conducted previously to and in geographic proximity to the given primary transaction.

83. The method of claim 1, further comprising projecting at least one expected future position parameter associated with the given user.

84. The method of claim 1, wherein projecting at least one expected future position includes analyzing an average rate of travel parameter associated with the given user.

85. The method of claim 1, wherein projecting at least one expected future position includes analyzing a vehicle fuel capacity parameter associated with the given user.

86. The method of claim 1, wherein projecting at least one expected future position includes analyzing an expected route parameter associated with the given user.

87. The method of claim 1, wherein projecting at least one expected future position includes analyzing a known route parameter associated with the given user.

88. The method of claim 1, further comprising projecting at least one expected arrival time parameter associated with the at least one based upon the expected future position parameter projected for the given user.

89. The method of claim 1, further comprising projecting at least one expected arrival time parameter associated with the given user.

90. The method of claim 1, wherein obtaining at least a second data element includes obtaining data suitable for projecting at least one expected future position associated with the given user.

91. The method of claim 1, wherein obtaining at least a second data element includes obtaining data suitable for projecting at least one expected arrival time associated with the given user.

92. The method of claim 1, wherein determining the at least one upsell item includes analyzing an expected future position parameter associated with the given user.

93. The method of claim 1, wherein determining the at least one upsell item includes analyzing an expected arrival time parameter associated with the given user.

94. The method of claim 1, further comprising projecting at least one expected need parameter associated with the given user.

95. The method of claim 1, further comprising projecting at least one expected need parameter associated with the given user, wherein projecting at least one expected need parameter includes analyzing an identity of subject matter associated with the at least one primary transaction.

96. The method of claim 1, wherein obtaining at least a second data element includes obtaining data suitable for projecting at least one expected need parameter associated with the given user.

97. The method of claim 1, wherein determining the at least one upsell item includes analyzing an expected need parameter associated with the given user.

98. The method of claim 1, wherein offering the at least one upsell item includes offering an upsell item selected based on analysis of at least one expected need parameter associated with the given user.

99. The method of claim 1, wherein offering the at least one upsell item includes offering an upsell item selected based on analysis of at least one expected future position parameter associated with the given user.

100. The method of claim 1, wherein offering the at least one upsell item includes offering an upsell item selected based on analysis of at least one expected arrival time parameter associated with the given user.

101. The method of claim 1, further comprising:

projecting at least one expected need parameter associated with the given user;

projecting at least one expected future position parameter associated with the given user; and

projecting at least one expected arrival time parameter associated with the given user.

102. The method of claim 1, further comprising analyzing a mode of travel parameter associated with the given user.

103. The method of claim 1, further comprising obtaining at least one status parameter pertaining to at least one merchant.

104. The method of claim 1, wherein obtaining at least a second data element includes obtaining at least one status parameter pertaining to at least one merchant, wherein the merchant is selected based on an indication that the merchant may be of interest to the given user.

105. The method of claim 1, further comprising obtaining data representing a vacancies parameter associated with at least one lodging establishment.

106. The method of claim 1, further comprising obtaining data representing a capacity parameter associated with at least one entertainment establishment.

107. The method of claim 1, further comprising obtaining data representing a preference parameter associated with the given user, wherein the preference parameter pertains to at least one entertainment establishment.

108. The method of claim 1, wherein obtaining at least one status parameter includes obtaining data representing a capacity parameter associated with at least one dining establishment.

109. The method of claim 1, wherein obtaining at least one status parameter includes obtaining data representing a customer-preference parameter associated with at least one dining establishment.

110. The method of claim 1, further comprising obtaining at least data representing a geographic location of the at least one merchant.

111. The method of claim 1, wherein obtaining at least a second data element includes obtaining at least data representing a geographic location of the at least one merchant.

112. The method of claim 1, wherein offering the at least one upsell item includes offering the at least one upsell item in real time with the at least one primary transaction.

113. The method of claim 1, wherein offering the at least one upsell item includes offering the at least one upsell item while goods are being transferred to the given user.

114. The method of claim 1, wherein offering the at least one upsell item includes offering the at least one upsell item after goods have been transferred to the given user.

115. The method of claim 1, wherein offering the at least one upsell item includes offering the at least one upsell item after the given user has resumed a trip.

116. The method of claim 1, wherein offering the at least one upsell item includes offering the at least one upsell item other than in real time with the at least one primary transaction.

117. The method of claim 1, wherein offering the at least one upsell item includes offering the at least one upsell item after determining a travel direction associated with the given user.

118. The method of claim 1, wherein offering the at least one upsell item includes offering the at least one upsell item after inferring a travel itinerary associated with the given user.

119. The method of claim 1, wherein offering the at least one upsell item includes offering the at least one upsell item after confirming an inferred travel itinerary associated with the given user.

120. The method of claim 1, wherein offering the at least one upsell item includes offering the at least one upsell item using the self-service device.

121. The method of claim 1, wherein offering the at least one upsell item includes offering the at least one upsell item via a display device mounted on a stationary item not associated with the user.

122. The method of claim 1, wherein offering the at least one upsell item includes offering the at least one upsell item via a device equipped with a keypad configured to accept user input.

123. The method of claim 1, wherein offering the at least one upsell item includes offering the at least one upsell item via a device equipped with a display that is adapted to accept user input via at least one soft key.

124. The method of claim 1, wherein offering the at least one upsell item includes offering the at least one upsell item via a paper receipt printed by a device used to conduct the given primary transaction.

125. The method of claim 1, wherein offering the at least one upsell item includes offering the at least one upsell item via a paper receipt printed by a printer.

126. The method of claim 1, wherein offering the at least one upsell item includes offering the at least one upsell item via a device other than the self-service device.

127. The method of claim 1, wherein offering the at least one upsell item includes offering the at least one upsell item via at least one of the following:

a wireless communications device, a PDA, an in-vehicle navigation system, an in-vehicle communication system a handheld navigation device, a handheld GPS unit, a satellite-based television system, a satellite-based radio system, and a satellite-based telephone system.

128. The method of claim 1, wherein offering the at least one upsell item includes transmitting the at least one upsell item audibly to the given user.

129. The method of claim 1, wherein offering the at least one upsell item includes offering the at least one upsell item audibly to the given user via a wireless link.

130. The method of claim 1, wherein offering the at least one upsell item includes transmitting the at least one upsell item audibly to the given user in response to a signal indicating physical presence of the given user.

131. The method of claim 1, wherein offering the at least one upsell item includes transmitting the at least one upsell item audibly by superimposing two inaudible ultrasonic signals upon one another so as to produce a single signal audible only in a physical position occupied by the given user.

132. The method of claim 1, wherein offering the at least one upsell includes audibly transmitting the at least one upsell item to the given user so that the upsell item is audible only to the given user.

133. The method of claim 1, further comprising offering the given user a choice between at least two scenarios under which to conduct the given primary transaction, wherein a first scenario provides that the given user may conduct the given primary transaction at a first cost to the user in exchange for the given user receiving at least one offer of an upsell item, and wherein at least a second scenario provides that the given user may conduct the given primary transaction at a second cost to the given user in exchange for receiving no offers of upsell item.

134. The method of claim 1, further comprising offering the given user a choice between at least two scenarios under which to conduct the given primary transaction, wherein a first scenario provides that the given user may conduct the given primary transaction at a first cost to the user in exchange for the given user receiving at least one offer of an upsell item, and wherein at least a second scenario provides that the given user may conduct the given primary transaction at a second cost to the given user in exchange for receiving no offers of upsell items, wherein the first cost is reduced relative to the second cost.

135. The method of claim 1, further comprising conducting the given primary transaction in accordance with a scenario selected by the given user, wherein the scenario is chosen from at least two possible scenarios.

136. The method of claim 1, further comprising enabling the given user to accept an offer of the at least one upsell item by responding to the self-service device.

137. The method of claim 1, further comprising enabling the given user to accept an offer of the at least one upsell item by responding to a device used to conduct at least one primary transaction.

138. The method of claim 1, further comprising enabling the given user to accept the at least one upsell item by pressing a key provided by the self-service device.

139. The method of claim 1, further comprising enabling the given user to accept an offer of the at least one upsell item by pressing a key provided by a device used to conduct the given primary transaction.

140. The method of claim 1, further comprising enabling the given user to accept an offer of the at least one upsell item by contacting at least one merchant on whose behalf the at least one upsell item is offered to the given user.

141. The method of claim 1, further comprising enabling the given user to accept an offer of the at least one upsell item by using a device other than the self-service device.

142. The method of claim 1, further comprising enabling the given user to accept an offer of the at least one upsell item by using a device other than a device used to conduct the at least one primary transaction.

143. The method of claim 1, further comprising providing the given user at least one code that enables the given user to accept the at least one upsell item by presenting the code to at least one merchant on whose behalf the at least one upsell item is offered.

144. The method of claim 1, further comprising receiving an acceptance of the at least one upsell item from the given user.

145. The method of claim 1, further comprising receiving an acceptance of the at least one upsell item from the given user in real time with the offering of the at least on upsell item.

146. The method of claim 1, further comprising receiving an acceptance of the at least one upsell item from the given user other than in real time with the offering of the at least one upsell item.

147. The method of claim 1, further comprising receiving an acceptance of the at least one upsell item from the given user during the course of the given primary transaction.

148. The method of claim 1, further comprising receiving an acceptance of the at least one upsell item from the given user during the course of the at least one primary transaction.

149. The method of claim 1, further comprising receiving an acceptance of the at least one upsell item from the given user during an exchange of goods associated with the given primary transaction.

150. The method of claim 1, further comprising obtaining representing an identity of at least one specific good involved in the given primary transaction.

151. The method of claim 1, further comprising obtaining data representing an identity of at least one specific service involved in the given primary transaction.

152. The method of claim 1, wherein determining the at least one upsell item includes utilizing data representing an identity of at least one specific good involved in the given primary transaction.

153. The method of claim 1, wherein determining the at least one upsell item includes utilizing data representing an identity of at least one specific service involved in the given primary transaction.

154. The method of claim 1, wherein offering the at least one upsell item includes offering at least one upsell item selected by utilizing data representing an identity of at least one specific good involved in the given primary transaction.

155. The method of claim 1, wherein offering the at least one upsell item includes offering at least one upsell item selected by utilizing data representing an identity of at least one specific service involved in the given primary transaction.

156. A program storage device readable by a machine, tangibly embodying a program of instructions executable by the machine to perform a method for providing at least one offer of at least one upsell item to users of a given self-service device, the method comprising at least the following:

enabling at least initiation of a given primary transaction between a given user and the given self-service device communicably coupled to an upsell computing system, wherein the given primary transaction involves at least one of a specific good and a specific service obtained using the given self-service device;

determining an identity of the given user via the upsell computing system;

determining a geographic location of the given user when the given primary transaction is initiated;

obtaining at least a second data element relating to the given user utilizing data representing the identity of the given user via the upsell computing system;

determining the at least one upsell item utilizing, at least in part, the second data element and data representing the geographic position of the given user via the upsell computing system;

encrypting at least the second data and data representing the identity of the given user via the upsell computing system when transmitting data from, to or between at least one data store; and

offering the at least one upsell item to the given user via the given self-service device without communicating at least the second data element to the self-service device.

157. A system for providing at least one offer of at least one upsell item to users of a given self-service device, the system comprising at least the following:

means for enabling at least initiation of a given primary transaction between a given user and the given self-service device communicably coupled an upsell computing system, wherein the given primary transaction involves at least one of a specific good and a specific service obtained using the given self-service device;

means for determining an identity of the given user via the upsell computing system;

means for determining a geographic location of the given user when the given primary transaction is initiated;

means for obtaining at least a second data element relating to the given user utilizing data representing the identity of the given user via the upsell computing system;

means for determining the at least one upsell item utilizing, at least in part, the second data element and data representing the geographic position of the given user via the upsell computing system;

means for encrypting at least the second data and data representing the identity of the given user via the upsell computing system when transmitting data from, to or between at least one data store; and

means for offering the at least one upsell item to the given user via the given self-service device without communicating at least the second data element to the given self-service device.