Methods and systems for providing customized risk mitigation/recovery to an insurance customer

• US 8,731,978 B2
• Filed: 06/26/2013
• Issued: 05/20/2014
• Est. Priority Date: 09/04/2009
• Status: Active Grant

• Current Assignee: The Travelers Indemnity Company (The Travelers Cos., Inc.)
• Original Assignee: The Travelers Indemnity Company (The Travelers Cos., Inc.)
• Inventors: Tracy, Joseph A., Cornell, Scott, Berry, Lauren C.
• Primary Examiner(s): Shaikh, Mohammad Z
• Application Number:
  US13/927,402
• Publication Number:
  US 20130325519A1
• Time in Patent Office: 328 Days
• Field of Search: 705/4, 705 35- 45
• US Class Current: 705/4
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

A loss mitigation computer system includes a customer interface electronically receiving customer information data from a customer computer system via a communications network, a risk assessment computer processing module processing the customer information data and identifying at least one peril associated with the customer information data, a risk mitigation computer processing module generating at least one risk mitigation option based on the at least one peril and receiving customer selected risk mitigation options responsive to the generated at least one risk mitigation option from the customer computer system; and a customization computer processing module generating at least one of a calculated insurance premium, a current risk assessment, a future risk assessment, recommendations, and a gap analysis based on the received at least one customer selected risk mitigation option. Various alternative embodiments are also disclosed, including a computer implemented loss mitigation method and/or loss recovery system.

Claims

1. A loss mitigation computer system, comprising:

a computer processing device; and

computer software that when executed by the computer processing device results in;

providing a customer interface;

receiving, by the customer interface and from an insurance customer computer system having at least one computer processor and via a communications network, customer data;

processing the customer data;

identifying, responsive to the customer data, at least one peril comprising at least one of theft and damage;

generating at least one risk mitigation option based on the at least one peril;

transmitting the at least one risk mitigation option to the insurance customer computer system;

receiving, from the insurance customer computer system, at least one customer selected risk mitigation option responsive to the generated at least one risk mitigation option; and

generating at least one of a calculated insurance premium, a current risk assessment, a future risk assessment, recommendations, and a gap analysis, based on the received at least one customer selected risk mitigation option.

2. The loss mitigation computer system of claim 1, wherein the computer software when executed by the processing device further results in:

receiving, after the generating of the at least one of the calculated insurance premium, the current risk assessment, the future risk assessment, the recommendations, and the gap analysis, and from the insurance customer computer system, an indication of at least two of;

(i) a description of a loss;

(ii) a location associated with the loss; and

(iii) contact information for an entity associated with the loss.

3. The loss mitigation computer system of claim 2, wherein the computer software when executed by the processing device further results in:

initiating, after the receiving of the indication of the at least two of;

(i) the description of the loss;

(ii) the location associated with the loss; and

(iii) the contact information for the entity associated with the loss, a loss recovery procedure.

4. The loss mitigation computer system of claim 3, wherein the initiating of the loss recovery procedure comprises at least one of:

(i) opening a loss investigation;

(ii) engaging law enforcement; and

(iii) engaging one or more tracking sensors.

5. The loss mitigation computer system of claim 3, wherein the computer software when executed by the processing device further results in:

providing, after the initiating of the loss recovery procedure and to the insurance customer computer system, at least one of;

(i) a real-time data feed from one or more tracking sensors associated with the loss; and

(ii) a recovery progress indicator associated with the loss.

6. The loss mitigation computer system of claim 5, wherein the at least one of:

(i) the real-time data feed from the one or more tracking sensors associated with the loss; and

(ii) the recovery progress indicator associated with the loss, is provided via the customer interface.

7. The loss mitigation computer system of claim 3, wherein the computer software when executed by the processing device further results in:

receiving, by the customer interface and from the insurance customer computer system and via the communications network, an indication of a request to initiate a chat session associated with the loss recovery procedure; and

providing, via the customer interface and in response to the indication of the request to initiate the chat session, a chat session window.

8. A method, comprising:

providing, by a computer processing device, a customer interface;

receiving, by the customer interface and from an insurance customer computer system and via a communications network, customer data;

processing, by the computer processing device, the customer data;

identifying, by the computer processing device and responsive to the customer data, at least one peril comprising at least one of theft and damage;

generating, by the computer processing device, at least one risk mitigation option based on the at least one peril;

transmitting, by the computer processing device and to the insurance customer computer system, the at least one risk mitigation option;

receiving, by the computer processing device and from the insurance customer computer system, at least one customer selected risk mitigation option responsive to the generated at least one risk mitigation option; and

generating, by the computer processing device, at least one of a calculated insurance premium, a current risk assessment, a future risk assessment, recommendations, and a gap analysis, based on the received at least one customer selected risk mitigation option.

9. The method of claim 8, further comprising:

receiving, after the generating of the at least one of the calculated insurance premium, the current risk assessment, the future risk assessment, the recommendations, and the gap analysis, and from the insurance customer computer system, an indication of at least two of;

(i) a description of a loss;

(ii) a location associated with the loss; and

(iii) contact information for an entity associated with the loss.

10. The method of claim 9, further comprising:

initiating, after the receiving of the indication of the at least two of;

(i) the description of the loss;

(ii) the location associated with the loss; and

(iii) the contact information for the entity associated with the loss, a loss recovery procedure.

11. The method of claim 10, wherein the initiating of the loss recovery procedure comprises at least one of:

(i) opening a loss investigation;

(ii) engaging law enforcement; and

(iii) engaging one or more tracking sensors.

12. The method of claim 10, further comprising:

providing, after the initiating of the loss recovery procedure and to the insurance customer computer system, at least one of;

(i) a real-time data feed from one or more tracking sensors associated with the loss; and

(ii) a recovery progress indicator associated with the loss.

13. The method of claim 12, wherein the at least one of:

(i) the real-time data feed from the one or more tracking sensors associated with the loss; and

(ii) the recovery progress indicator associated with the loss, is provided via the customer interface.

14. The method of claim 10, further comprising:

receiving, by the customer interface and from the insurance customer computer system and via the communications network, an indication of a request to initiate a chat session associated with the loss recovery procedure; and

providing, via the customer interface and in response to the indication of the request to initiate the chat session, a chat session window.