Toggling voicemail class of service

• US 8,737,580 B2
• Filed: 06/20/2008
• Issued: 05/27/2014
• Est. Priority Date: 08/31/2007
• Status: Expired due to Fees

• Current Assignee: Nuance Communications, Inc. (Microsoft Corporation)
• Original Assignee: AT&T Mobility II LLC (AT&T, Inc.)
• Inventors: Sigmund, William Joseph, Zubas, Michael Robert, Rainer, Brian Keith
• Primary Examiner(s): ZENATI, AMAL S
• Application Number:
  US12/160,931
• Publication Number:
  US 20100189229A1
• Time in Patent Office: 2,167 Days
• Field of Search: 379/88.17, 379/67.1, 379/88.11, 379/88.12, 379/88.13, 379/88.18, 379/201.03
• US Class Current: 379/88.22
• CPC Class Codes: G06F 40/58 Use of machine translation, e.g. for multi-lingual retrieval, for server-side translation for client devices or for real-time translation
• CPC Class Codes: H04M 2201/50 Telephonic communication in combination with video communication
• CPC Class Codes: H04M 2203/4518 Attachments to voicemail messages including annexed information, e.g. Attachments, in packet switching networks H04L51/08
• CPC Class Codes: H04M 2203/4545 Message forwarding selective message forwarding in packet switching networks H04L51/214
• CPC Class Codes: H04M 3/02 Calling substations, e.g. by ringing selective calling H04Q
• CPC Class Codes: H04M 3/42017 Customized ring-back tones
• CPC Class Codes: H04M 3/42051 where the notification is included in the ringing tone
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53325 Interconnection arrangements between voice mail systems
• CPC Class Codes: H04M 3/53383 Message registering commands or announcements; Greetings
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04W 12/06 Authentication
• CPC Class Codes: H04W 12/068 using credential vaults, e.g. password manager applications or one time password [OTP] applications
• CPC Class Codes: H04W 12/08 Access security
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

A method for toggling voicemail class of service (CoS) including receiving a subscriber-initiated CoS change request at a billing system, wherein the CoS change request includes a request to change from a first CoS associated with a first voicemail system (VMS) to a second CoS associated with a second VMS. The method further includes validating the CoS change request at the billing system, sending a CoS delete request to the first VMS to at least temporarily disable a first voicemail account, and sending a provisioning request to the second VMS to provision a second voicemail account. A system for toggling voicemail CoS and a computer-readable medium for toggling CoS from a mobile device.

Claims

1. A method for toggling voicemail class of service, the method comprising:

receiving, at a billing system, a class of service change request from a subscriber, the class of service change request comprising a request to change from a plain old voicemail service associated with a plain old voicemail system, the plain old voicemail system comprising a plain old voicemail account associated with the subscriber for storing voicemail messages directed to the subscriber to a visual voicemail service;

validating the class of service change request at the billing system; and

in response to validating the class of service change request,

sending, by the billing system, a class of service delete request to the plain old voicemail system to at least temporarily disable the plain old voicemail account associated with the subscriber,

determining, by the billing system, a visual voicemail system for provisioning a visual voicemail account for providing the visual voicemail service to the subscriber, and

sending, the billing system to the visual voicemail system, a provisioning request to provision the visual voicemail account for providing the visual voicemail service to the subscriber.

2. The method of claim 1, wherein determining the visual voicemail system for provisioning the visual voicemail account for providing the visual voicemail service to the subscriber comprises determining the visual voicemail system for provisioning the visual voicemail account for providing the visual voicemail service to the subscriber based on load balancing.

3. The method of claim 1, wherein the visual voicemail account comprises a previously-disabled voicemail box associated with the subscriber.

4. The method of claim 1, wherein the class of service change request is initiated in response to a selection of a visual voicemail toggle option provided via a graphical user interface displayed by a mobile device of the subscriber.

5. The method of claim 1, wherein receiving the class of service change request from the subscriber comprises receiving the class of service change request from a mobile device associated with the subscriber.

6. The method of claim 5, further comprising sending a first boot message to the mobile device.

7. The method of claim 1, wherein validating the class of service change request at the billing system comprises determining if the subscriber associated with the plain old voicemail account is authenticated for service provided by the visual voicemail system.

8. A method for toggling voicemail class of service, the method comprising:

receiving, at a billing system, a class of service change request from a subscriber, the class of service change request comprising a request to change from a visual voicemail service associated with a visual voicemail system, visual voicemail system comprising a visual voicemail account associated with the subscriber for storing voicemail messages directed to the subscriber to a plain old voicemail service;

validating, by the billing system, the class of service change request; and

in response to validating the class of service change request,

sending, by the billing system, a class of service delete request to the visual voicemail system to at least temporarily disable the visual voicemail account associated with the subscriber,

determining, by the billing system, a plain old voicemail system for provisioning a plain old voicemail account for providing the plain old voicemail service to the subscriber, and

sending, by the billing system to the plain old voicemail system, a provisioning request to provision the plain old voicemail account for providing the plain old voicemail service to the subscriber.

9. The method of claim 8, wherein determining the plain old voicemail system for provisioning the plain old voicemail account for provisioning the plain old voicemail service to the subscriber comprises determining the plain old voicemail system for provisioning the plain old voicemail account for provisioning the plain old voicemail service to the subscriber based on load balancing.

10. The method of claim 8, wherein the plain old voicemail account comprises a previously-disabled voicemail box associated with the subscriber.

11. The method of claim 8, wherein the class of service change request is initiated in response to a selection of a visual voicemail toggle option provided via a graphical user interface displayed by a mobile device of the subscriber.