Methods and systems for web and call processing

• US 8,745,148 B1
• Filed: 11/06/2013
• Issued: 06/03/2014
• Est. Priority Date: 05/25/2007
• Status: Expired due to Fees

• Current Assignee: CallWave Communications, LLC
• Original Assignee: CallWave Communications, LLC
• Inventors: Phillips, Chris, Burwell, Nicholas, Bland, Loren, D'Agruma, Daniel
• Primary Examiner(s): SERRAO, RANODHI N
• Application Number:
  US14/073,225
• Time in Patent Office: 209 Days
• Field of Search: None
• US Class Current: 709/206
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/10 Multimedia information
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/234 for tracking messages
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 67/01 Protocols
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04M 2203/655 Combination of telephone service and social networking messaging within social networks H04L51/52
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 7/0024 Services and arrangements where telephone services are combined with data services arrangements which combine a telephonic equipment and a computer H04M7/0012

Abstract

Communication systems and methods are described. In an illustrative embodiment, embeddable code is provided to a user to embed on a user web page. A communication request is received from a visitor via a user interface displayed on the user web page, the user interface including an address field configured to receive from the visitor an address associated with the visitor, and a text entry field configured to receive a text message from the visitor, wherein the user interface is generated at least in part by the code. If the visitor enters a phone address into the address field, a determination is made as to whether the phone address is valid at least partly in response to a first action by the visitor. If the visitor enters text into the text entry field, the text is transmitted to the user at least partly in response to a second action by the visitor.

Claims

1. A method of providing user communications, the method comprising:

providing an application software program for installation on a mobile computing device associated with a user;

providing, by a computer system comprising a computing device and a network interface, a communication service to a web page of the user;

receiving, at the computer system, from a visitor to the web page of the user a communication request to communicate with the user via a communication interface displayed in association with the web page of the user, the communication interface including a text entry field configured to receive a text message from the visitor for the user;

causing, at least in part by the communication service, at least a first system to transmit a text message entered by the visitor into the text entry field to the application software program, wherein the application software program is installed on the user mobile computing device, without the visitor providing, and without revealing to the visitor, a mobile communication device phone address of the user;

creating a contact record in a contact database accessible by the application software program;

determining by the computer system if the user has a first account; and

if the user does not have a first account, requesting that the user provide at least a first type of registration information prior to enabling the application software program to be provided to the user mobile computing device.

2. The method as defined in claim 1, the method further comprising:

providing via the communication interface a voice control; and

in response to a visitor selecting the voice control, causing, at least in part by the communication service, a phone call between the visitor and the user to be established without the visitor providing, and without revealing to the visitor, the mobile communication device phone address of the user.

3. The method as defined in claim 1, the method further comprising:

enabling at least one visitor to the user web page to leave a voice message for the user via the communication interface; and

providing the user with access to the voice message via the application software program installed on the user mobile computing device.

4. The method as defined in claim 1, the method further comprising:

enabling at least one visitor to the user web page to leave a voice message for the user via the communication interface; and

providing the user with access to a textual version of the voice message via the application software program installed on the user mobile computing device.

5. The method as defined in claim 1, the method further comprising enabling the user to search for a contact in the contact database via the application software program installed on the user mobile computing device.

6. The method as defined in claim 1, the method further comprising transmitting to the user mobile computing device via SMS the text entered by the visitor into the text entry field without the visitor providing, and without revealing to the visitor, the mobile communication device phone address of the user.

7. The method as defined in claim 1, the method further comprising notifying the user, via the application software program installed on the user mobile computing device, of the text message transmission.

8. The method as defined in claim 1, the method further comprising notifying the user, via an SMS service, of the text message transmission.

9. The method as defined in claim 1, wherein the application software program is provided via a software download to the mobile communication device of the user.

10. The method as defined in claim 1, wherein the text message is transmitted over the Internet to the application software program installed on the mobile communication device of the user.

11. A method of providing user communications, the method comprising:

providing over a network an application software program for installation on a mobile computing device associated with a user;

providing, by a computer system comprising a computing device and a network interface, a communication service to a web document of the user, wherein the communication service facilitates communications from a visitor to the user web document to the user;

receiving, from a first visitor at the computer system, a communication request to communicate with the user via a communication interface displayed in association with the user web document, the communication interface including a text entry field configured to receive a text message from the first visitor for the user;

causing, at least in part by the communication service, at least a first system to transmit a text message entered by the first visitor into the text entry field to the user mobile computing device, the user mobile computing device having the application software program installed thereon, without the first visitor providing, and without revealing to the first visitor, a mobile communication device phone address of the user;

determining by the computer system if the user has a first account; and

if the user does not have a first account, requesting that the user provide at least a first type of registration information prior to enabling the application software program to be installed on the user mobile computing device.

12. The method as defined in claim 11, the method further comprising:

providing via the communication interface a voice control; and

in response to a visitor selecting the voice control, causing, at least in part by the communication service, a phone call between the first visitor and the user to be established without the first visitor providing, and without revealing to the first visitor, a mobile communication device phone address of the user.

13. The method as defined in claim 11, the method further comprising:

enabling at least one visitor to the user web document to leave a voice message for the user via the communication interface; and

providing the user with access to the voice message via the application software program.

14. The method as defined in claim 11, wherein if a voice message from a visitor is recorded by the communication service, the method further comprising providing the user with access to the a textual version of the voice message via the application software program installed on the user mobile computing device.

15. The method as defined in claim 11, the method further comprising transmitting to the user mobile computing device via SMS the text entered by the first visitor into the text entry field without the first visitor providing, and without revealing to the first visitor, the mobile communication device phone address of the user.

16. The method as defined in claim 11, the method further comprising notifying the user, via the application software program, of the text message transmission.

17. The method as defined in claim 11, the method further comprising notifying the user, via an SMS service, of the text message transmission.

18. The method as defined in claim 11, wherein the application software program is provided via a software download to the mobile communication device of the user.

19. The method as defined in claim 11, wherein the text message is transmitted over the Internet to the application software program installed on the mobile communication device of the user.

20. The method as defined in claim 11, wherein the web document is a web page.

21. A system, comprising:

at least one network-based server comprising hardware;

at least one network interface;

a router subsystem, which serves as an interface to the Internet to manage communications between online IP client devices and the network-based server; and

an SMS server subsystem which serves as a mail relay to transmit and receive at least SMS messages;

non-transitory memory, coupled to the network-based server, that stores instructions that when executed by the network-based server cause, at least in part, the system to perform operations comprising;

providing an application software program for installation on a mobile computing device associated with a user;

providing, via the network interface, a communication service to a web page of the user;

receiving from a visitor to the web page of the user a communication request to communicate with the user via a communication interface displayed in association with the web page of the user, the communication interface including a text entry field configured to receive a text message from the visitor for the user;

causing, at least in part by the communication service, a text message entered by the visitor into the text entry field be transmitted to the application software program, wherein the application software program is installed on the user mobile computing device, without the visitor providing, and without revealing to the visitor, a mobile communication device phone address of the user; and

creating a contact record in a contact database accessible by the application software program.

22. The system as defined in claim 21, the operations further comprising:

enabling at least one visitor to the user web page to leave a voice message for the user via the communication interface; and

providing the user with access to the voice message via the application software program installed on the user mobile computing device.

23. The system as defined in claim 21, the operations further comprising:

enabling at least one visitor to the user web page to leave a voice message for the user via the communication interface; and

providing the user with access to a textual version of the voice message via the application software program installed on the user mobile computing device.

24. A system, comprising:

at least one network-based server comprising hardware;

at least one network interface;

a router subsystem, which serves as an interface to the Internet to manage communications between online IP client devices and the network-based server; and

an SMS server subsystem which serves as a mail relay to transmit and receive at least SMS messages;

non-transitory memory coupled to the at least one computing device that stores instructions that when executed by the at least one computing device cause, at least in part, the system to perform operations comprising;

providing over a network an application software program for installation on a mobile computing device associated with a user;

providing a communication service to a web document of the user, wherein the communication service facilitates communications from a visitor to the user web document to the user;

receiving from a first visitor a communication request to communicate with the user via a communication interface displayed in association with the user web document, the communication interface including a text entry field configured to receive a text message from the first visitor for the user; and

causing, at least in part by the communication service, to transmit a text message entered by the first visitor into the text entry field to the user mobile computing device, the user mobile computing device having the application software program installed thereon, without the first visitor providing, and without revealing to the first visitor, a mobile communication device phone address of the user.

25. The system as defined in claim 24, further comprising:

a router subsystem; and

an SMS message relay server subsystem.

26. The system as defined in claim 24, the operations further comprising:

enabling at least one visitor to the user web document to leave a voice message for the user via the communication interface; and

providing the user with access to the voice message via the application software program installed on the user mobile computing device.

27. The system as defined in claim 24, the operations further comprising:

enabling at least one visitor to the user web document to leave a voice message for the user via the communication interface; and

providing the user with access to a textual version of the voice message via the application software program installed on the user mobile computing device.