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Systems and methods for handling calls associated with an interactive voice response application

  • US 8,750,467 B2
  • Filed: 02/14/2012
  • Issued: 06/10/2014
  • Est. Priority Date: 04/27/2005
  • Status: Active Grant
First Claim
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1. A system comprising:

  • a device to;

    receive a signal associated with an inbound call leg;

    process the signal;

    transmit, based on processing the signal, information identifying an outbound call leg to a network device, the outbound call leg connecting a caller device to a destination that is communicatively connected to the caller device by the network device;

    transfer, based on transmitting the information identifying the outbound call leg, the inbound call leg and the outbound call leg to the network device;

    receive, from the network device, handoff information based on a frequency signal associated with at least one of the inbound call leg or the outbound call leg;

    reconnect, based on receiving the handoff information, to at least one of the inbound call leg or the outbound call leg; and

    connect, based on reconnecting to at least one of the inbound call leg or the outbound call leg, the at least one of the inbound call leg or the outbound call leg to another outbound call leg,the other outbound call leg being different than the outbound call leg.

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