Methods and systems for CPN triggered collaboration

• US 8,751,571 B2
• Filed: 11/24/2003
• Issued: 06/10/2014
• Est. Priority Date: 02/27/2001
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Data Services LLC (Verizon Communications Inc.)
• Inventors: Rajagopalan, Mahesh, Kunuturi, Nagendra, Moshrefi, Afshin
• Primary Examiner(s): JAKOVAC, RYAN J
• Application Number:
  US10/720,933
• Publication Number:
  US 20050084087A1
• Time in Patent Office: 3,851 Days
• Field of Search: 709/206, 709/205, 709/204
• US Class Current: 709/204
• CPC Class Codes: G06F 15/16 Combinations of two or more digital computers each having at least an arithmetic unit, a program unit and a register, e.g. for a simultaneous processing of several programs coordinating program control therefor G06F9/52; in regulating and control system G05B
• CPC Class Codes: G06F 3/00 Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
• CPC Class Codes: G06F 9/00 Arrangements for program control, e.g. control units program control for peripheral devices G06F13/10
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04M 2203/4509 Unified messaging with single point of access to voicemail and other mail or messaging systems unified messaging in packet switching networks H04L51/56
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 7/0027 Collaboration services where a computer is used for data transfer and the telephone is used for telephonic communication

Abstract

Methods and systems for initiating a collaboration between users are disclosed. An application server receives information pertaining to a call to a first user placed by a second user. A notification server sends notification of the call to a device associated with the first user. A network access server may then receive a response to the notification. Thereafter, the notification server sends a notification of a collaboration request to a device associated with the second user based on the response, and the application server initiates a collaboration between the first user and the second user based on a determination that the second user accepts the collaboration request.

Claims

1. A method comprising:

receiving information pertaining to a call to a called party placed by a calling party;

sending a notification of the call to a device associated with the called party;

receiving a response to the notification;

sending a notification of a collaboration request to a device associated with the calling party based on the response, the collaboration request being a request for a collaboration to share data interactively between the called party and the calling party, the collaboration being in addition to the call;

receiving a response to the collaboration request from the calling party, the response at least in part indicating whether the calling party accepts or denies the collaboration request; and

connecting the call between the calling party and the called party when the calling party denies the collaboration request.

2. The method of claim 1, wherein the information pertaining to the call comprises at least one of called number data, calling name data, and calling number data.

3. The method of claim 1, wherein sending a notification of the call comprises:

retrieving data corresponding to the called party using the information pertaining to the call;

selecting a device associated with the called party to receive the notification of the call based on the data corresponding to the called party; and

providing the notification of the call to the selected device for display on the selected device.

4. The method of claim 1, wherein the notification of the call comprises a user-selectable collaboration option.

5. The method of claim 4, wherein the notification of the call is displayed on the device associated with the called party.

6. The method of claim 1, wherein sending a notification of a collaboration request comprises:

providing the notification of the collaboration request to a device used to place the call for display on the device used to place the call, based on a determination that the response to the notification of the call indicates that the collaboration is requested.

7. The method of claim 1, wherein sending a notification of a collaboration request comprises:

retrieving data corresponding to the calling party using the information pertaining to the call, based on a determination that the response to the notification of the call indicates that the collaboration is requested;

selecting a device associated with the calling party to receive the notification of the collaboration request based on the data corresponding to the calling party; and

providing the notification of the collaboration request to the selected device associated with the calling party for display on the selected device associated with the calling party.

8. The method of claim 1, wherein the notification of the collaboration request comprises user-selectable options for accepting and declining the collaboration request.

9. The method of claim 1, further comprising, prior to sending the notification of the collaboration request:

launching the collaboration between the called party and the calling party from the perspective of the called party.

10. The method of claim 9, the connecting comprising:

launching the collaboration between the called party and the calling party from the perspective of the calling party, based on a determination that the calling party accepts the collaboration request; and

connecting the call between the called party and calling party.

11. The method of claim 9, the connecting comprising:

launching the collaboration between the called party and the calling party from the perspective of the calling party, based on a determination that the calling party accepts the collaboration request, wherein the collaboration includes a data connection and a voice connection.

12. The method of claim 9, the connecting comprising:

launching the collaboration between the called party and the calling party from the perspective of the calling party based on a determination that the calling party accepts the collaboration request, wherein the collaboration includes a data connection and a videoconferencing connection.

13. The method of claim 9, the connecting comprising:

ceasing the collaboration launched from the perspective of the called party based on a determination that the calling party declines the collaboration request; and

connecting the call to the called party between the called party and the calling party.

71. The method according to any one of claims 1, 14, 63, 64 and 69 further comprising:

inquiring whether the called party is logged into a device capable of a collaborative connection and, if negative, processing said call without sending the notification of collaboration.

14. A method comprising:

receiving information pertaining to a call incoming to a called party, the call being placed by a calling party;

sending a notification of the call to a device associated with the called party;

receiving, while the call is available to be answered by the called party, a response to the notification from the called party indicating that the called party requests a collaboration to share data interactively with the calling party, the collaboration being in addition to the call;

sending a notification of a collaboration request to a device associated with the calling party based on the response;

receiving a response to the collaboration request from the calling party, the response at least in part indicating whether the calling party accepts or denies the collaboration request; and

initiating the collaboration between the called party and the calling party based on a determination that the calling party accepts the collaboration request.

15. The method of claim 14, wherein sending a notification of the call comprises:

retrieving data corresponding to the called party using the information pertaining to the call;

selecting a device associated with the called party to receive the notification of the call based on the data corresponding to the called party; and

providing the notification of the call to the selected device for display on the selected device.

16. The method of claim 14, wherein the notification of the call comprises a user-selectable collaboration option.

17. The method of claim 16, wherein the notification of the call is displayed on the device associated with the called party.

18. The method of claim 14, wherein sending a notification of a collaboration request comprises:

providing the notification of the collaboration request to a device used to place the call for display on the device used to place the call, based on a determination that the response to the notification of the call indicates that the collaboration is requested.

19. The method of claim 14, wherein sending a notification of a collaboration request comprises:

retrieving data corresponding to the calling party using the information pertaining to the call, based on a determination that the response to the notification of the call indicates that the collaboration is requested;

selecting a device associated with the calling party to receive the notification of the collaboration request based on the data corresponding to the calling party; and

providing the notification of the collaboration request to the selected device associated with the calling party for display on the selected device associated with the calling party.

20. The method of claim 14, wherein the notification of the collaboration request comprises user-selectable options for accepting and declining the collaboration request.

21. The method of claim 14, wherein the collaboration includes a data connection and a voice connection.

22. The method of claim 14, wherein the collaboration includes a data connection and a videoconferencing connection.

23. The method of claim 14, comprising:

connecting the call to the called party between the called party and the calling party.

24. An apparatus comprising:

an application component, including a computer, for receiving information pertaining to a call to a called party placed by a calling party;

a notification component for sending a notification of the call to a device associated with the called party; and

a network component for receiving a response to the notification,

wherein the notification component sends a notification of a collaboration request to a device associated with the calling party based on the response, the collaboration request being a request for a collaboration to share data interactively between the called party and the calling party, the collaboration being in addition to the call;

the notification component receives a response to the collaboration request from the calling party, the response at least in part indicating whether the calling party accepts or denies the collaboration request; and

the application component connects the call between the calling party and the called party when the calling party denies the collaboration request.

25. The apparatus of claim 24, wherein the information pertaining to the call comprises at least one of called number data, calling name data, and calling number data.

26. The apparatus of claim 24, wherein sending a notification of the call comprises:

retrieving data corresponding to the called party using the information pertaining to the call;

selecting a device associated with the called party to receive the notification of the call based on the data corresponding to the called party; and

providing the notification of the call to the selected device for display on the selected device.

27. The apparatus of claim 24, wherein the notification of the call comprises a user-selectable collaboration option.

28. The apparatus of claim 27, wherein the notification of the call is displayed on the device associated with the called party.

29. The apparatus of claim 24, wherein the notification component:

provides the notification of the collaboration request to a device used to place the call for display on the device used to place the call, based on a determination that the response to the notification of the call indicates that the collaboration is requested.

30. The apparatus of claim 24, wherein the notification component:

retrieves data corresponding to the calling party using the information pertaining to the call, based on a determination that the response to the notification of the call indicates that the collaboration is requested;

selects a device associated with the calling party to receive the notification of the collaboration request based on the data corresponding to the calling party; and

provides the notification of the collaboration request to the selected device associated with the calling party or display on the selected device associated with the calling party.

31. The apparatus of claim 24, wherein the notification of the collaboration request comprises user-selectable options for accepting and declining the collaboration request.

32. The apparatus of claim 24, wherein the application component launches the collaboration between the called party and the calling party from the perspective of the called party.

33. The apparatus of claim 32, wherein the application component launches the collaboration by:

launching the collaboration between the called party and the calling party from the perspective of the calling party, based on a determination that the calling party accepts the collaboration request; and

connecting the call to the called party between the called party and calling party.

34. The apparatus of claim 32, wherein the application component launches the collaboration by:

launching the collaboration between the called party and the calling party from the perspective of the calling party, based on a determination that the calling party accepts the collaboration request, wherein the collaboration includes a data connection and a voice connection.

35. The apparatus of claim 32, wherein the application component launches the collaboration by:

launching the collaboration between the called party and the calling party from the perspective of the calling party, based on a determination that the calling party accepts the collaboration request, wherein the collaboration includes a data connection and a videoconferencing connection.

36. The apparatus of claim 32, wherein the application component ceases the collaboration launched from the perspective of the called party based on a determination that the calling party declines the collaboration request;

and connects the call to the called party between the called party and the calling party.

72. The apparatus according to any one of claims 24 and 37 wherein:

the application component inquires whether the called party is logged into a device capable of a collaborative connection and, if negative, the call is processed without the notification component sending the notification of a collaboration request to a device associated with the calling party.

37. An apparatus comprising:

an application component, including a computer, for receiving information pertaining to a call incoming to a called party, the call being placed by a calling party;

a notification component for sending a notification of the call to a device associated with the called party; and

a network component for receiving, while the call is available to be answered by the called party, a response to the notification from the called party indicating that the called party requests a collaboration to share data interactively with the calling party, the collaboration being in addition to the call,

wherein the notification component sends a notification of a collaboration request to a device associated with the calling party based on the response;

the notification component receives a response to the collaboration request from the calling party, the response at least in part indicating whether the calling party accepts or denies the collaboration request; and

the application component initiates the collaboration between the called party and the calling party based on a determination that the calling party accepts the collaboration request.

38. The apparatus of claim 37, wherein sending a notification of the call comprises:

retrieving data corresponding to the called party using the information pertaining to the call;

selecting a device associated with the called party to receive the notification of the call based on the data corresponding to the called party; and

providing the notification of the call to the selected device for display on the selected device.

39. The apparatus of claim 37, wherein the notification of the call comprises a user-selectable collaboration option.

40. The apparatus of claim 39, wherein the notification of the call is displayed on the device associated with the called party.

41. The apparatus of claim 37, wherein the notification component provides the notification of the collaboration request to a device used to place the call for display on the device used to place the call, based on a determination that the response to the notification of the call indicates that the collaboration is requested.

42. The apparatus of claim 37, wherein the notification component:

retrieves data corresponding to the calling party using the information pertaining to the call, based on a determination that the response to the notification of the call indicates that the collaboration is requested;

selects a device associated with the calling party to receive the notification of the collaboration request based on the data corresponding to the calling party; and

provides the notification of the collaboration request to the selected device associated with the calling party for display on the selected device associated with the calling party.

43. The apparatus of claim 37, wherein the notification of the collaboration request comprises user-selectable options for accepting and declining the collaboration request.

44. The apparatus of claim 37, wherein the collaboration includes a data connection and a voice connection.

45. The apparatus of claim 37, wherein the collaboration includes a data connection and a videoconferencing connection.

46. The apparatus of claim 37, wherein the application component connects

the call to the called party between the called party and the calling party.

47. An apparatus comprising:

a memory having a program that;

receives information pertaining to a call to a called party placed by a calling party;

sends a notification of the call to a device associated with the called party;

receives a response to the notification;

sends a notification of a collaboration request to a device associated with the calling party based on the response, the collaboration request being a request for a collaboration to share data interactively between the called party and the calling party, the collaboration being in addition to the call;

receives a response to the collaboration request from the calling party, the response at least in part indicating whether the calling party accepts or denies the collaboration request; and

connects the call between the calling party and the called party when the calling party denies the collaboration request; and

a processor that runs the program.

74. The apparatus according to any one of claims 47 and 48 including the memory having the program that further comprises:

inquiring whether the called party is logged into a device capable of a collaborative connection and, if negative, processing said call without sending the notification of collaboration request.

48. An apparatus comprising:

a memory having a program that;

receives information pertaining to a call incoming to a called party, the call being placed by a calling party;

sends a notification of the call to a device associated with the called party;

receives, while the call is available to be answered by the called party, a response to the notification from the called party indicating that the called party requests a collaboration to share data interactively with the calling party, the collaboration being in addition to the call;

sends a notification of a collaboration request to a device associated with the calling party based on the response;

receives a response to the collaboration request from the calling party, the response at least in part indicating whether the calling party accepts or denies the collaboration request; and

initiates the collaboration between the called party and the calling party based on a determination that the calling party accepts the collaboration request; and

a processor that runs the program.

49. A non-transitory computer-readable medium containing instructions for performing a method, the method comprising:

receiving information pertaining to a call to a called party placed by a calling party;

sending a notification of the call to a device associated with the called party;

receiving a response to the notification;

sending a notification of a collaboration request to a device associated with the calling party based on the response, the collaboration request being a request for a collaboration to share data interactively between the called party and the calling party, the collaboration being in addition to the call;

receiving a response to the collaboration request from the calling party, the response at least in part indicating whether the calling party accepts or denies the collaboration request; and

connecting the call between the calling party and the called party when the calling party denies the collaboration request.

50. The non-transitory computer-readable medium of claim 49, wherein the information pertaining to the call comprises at least one of called number data, calling name data, and calling number data.

51. The non-transitory computer-readable medium of claim 49, wherein sending a notification of the call comprises:

retrieving data corresponding to the called party using the information pertaining to the call;

selecting a device associated with the called party to receive the notification of the call based on the data corresponding to the called party; and

providing the notification of the call to the selected device for display on the selected device.

52. The non-transitory computer-readable medium of claim 49, wherein the notification of the call comprises a user-selectable collaboration option.

53. The non-transitory computer-readable medium of claim 52, wherein the notification of the call is displayed on the device associated with the called party.

54. The non-transitory computer-readable medium of claim 49, wherein sending a notification of a collaboration request comprises:

providing the notification of the collaboration request to a device used to place the call for display on the device used to place the call, based on a determination that the response to the notification of the call indicates that the collaboration is requested.

55. The non-transitory computer-readable medium of claim 49, wherein sending a notification of a collaboration request comprises:

retrieving data corresponding to the calling party using the information pertaining to the call, based on a determination that the response to the notification of the call indicates that the collaboration is requested;

selecting a device associated with the calling party to receive the notification of the collaboration request based on the data corresponding to the calling party; and

providing the notification of the collaboration request to the selected device associated with the calling party for display on the selected device associated with the calling party.

56. The non-transitory computer-readable medium of claim 49, wherein the notification of the collaboration request comprises user-selectable options for accepting and declining the collaboration request.

57. The non-transitory computer-readable medium of claim 49, further comprising, prior to sending the notification of the collaboration request:

launching the collaboration between the called party and the calling party from the perspective of the called party.

58. The non-transitory computer-readable medium of claim 57, the connecting comprising:

launching the collaboration between the called party and the calling party from the perspective of the calling party, based on a determination that the calling party accepts the collaboration request; and

connecting the call to the called party between the called party and calling party.

59. The non-transitory computer-readable medium of claim 57, the connecting comprising:

launching the collaboration between the called party and the calling party from the perspective of the calling party, based on a determination that the calling party accepts the collaboration request, wherein the collaboration includes a data connection and a voice connection.

60. The non-transitory computer-readable medium of claim 57, the connecting comprising:

launching the collaboration between the called party and the calling party from the perspective of the calling party, based on a determination that the calling party accepts the collaboration request, wherein the collaboration includes a data connection and a videoconferencing connection.

61. The non-transitory computer-readable medium of claim 57, the connecting comprising:

ceasing the collaboration launched from the perspective of the called party based on a determination that the calling party declines the collaboration request; and

connecting the call to the called party between the called party and the calling party.

75. The computer-readable medium according to any one of claims 49 and 62 wherein the method further comprises:

inquiring whether the called party is logged into a device capable of a collaborative connection and, if negative, processing said call without sending the notification of collaboration request.

62. A non-transitory computer-readable medium containing instructions for performing a method, the method comprising:

receiving information pertaining to a call incoming to a called party, the call being placed by a calling party;

sending a notification of the call to a device associated with the called party;

receiving, while the call is available to be answered by the called party, a response to the notification from the called party indicating that the called party requests a collaboration to share data interactively with the calling party, the collaboration being in addition to the call;

sending a notification of a collaboration request to a device associated with the calling party based on the response;

receiving a response to the collaboration request from the calling party, the response at least in part indicating whether the calling party accepts or denies the collaboration request; and

initiating the collaboration between the called party and the calling party based on a determination that the calling party accepts the collaboration request.

63. A method comprising:

receiving, at a device associated with a called party, notification of a call incoming to the called party, the call being placed by a calling party;

receiving input from the called party indicative of a response to the notification; and

sending, to a service center, response information reflective of the response to the notification while the call is available to be answered by the called party, wherein, based on the response, the service center;

sends a notification of a collaboration request to a device associated with the calling party based on the response information, the collaboration request being a request for a collaboration to share data interactively between the called party and the calling party in addition to the call;

receives a response to the collaboration request from the calling party, the response at least in part indicating whether the calling party accepts or denies the collaboration request; and

initiates the collaboration between the called party and the calling party based on a determination that the calling party accepts the collaboration request.

64. A method comprising:

receiving, from a service center, notification of a collaboration request at a device associated with the calling party, wherein prior to the receiving the service center;

receives notification of a call incoming to a called party, the call being placed by the calling party;

sends a notification of the call to a device associated with the called party;

receives, while the call is available to be answered by the called party, a response to the notification of the call from the called party indicating that the called party requests a collaboration to share data interactively with the calling party, the collaboration being in addition to the call; and

sends the notification of the collaboration request based on the response to the notification of the call;

receiving from the calling party a response to the notification of the collaboration request, the response at least in part indicating whether the calling party accepts or denies the collaboration request; and

sending, to the service center, response information reflective of the response to the notification of the collaboration request, wherein the service center initiates the collaboration between the called party and the calling party based on a determination that the calling party accepts the collaboration request.

65. A device comprising:

a memory having a program that;

receives notification of a call incoming to a called party, the call being placed by a calling party;

receives input from the called party indicative of a response to the notification; and

sends, to a service center, response information reflective of the response to the notification while the call is available to be answered by the called party, wherein, based on the response, the service center;

sends a notification of a collaboration request to a device associated with the calling party based on the response information, the collaboration request being a request for a collaboration to share data interactively between the called party and the calling party in addition to the call;

receives a response to the collaboration request from the calling party, the response at least in part indicating whether the calling party accepts or denies the collaboration request; and

initiates the collaboration between the called party and the based on a determination that the calling party accepts the collaboration request;

a user interface that displays the notification of the call; and

a processor that runs the program.

76. The device according to any one of claims 65 and 66 wherein the program further comprises:

inquiring whether the called party is logged into a device capable of a collaborative connection and, if negative, processing said call without sending the notification of collaboration request.

66. A device comprising:

a memory having a program that;

receives, from a service center, notification of a collaboration request at a device associated with a calling party, wherein prior to the receiving the service center;

receives notification of a call incoming to a called party, the call being placed by the calling party;

sends a notification of the call to a device associated with the called party;

receives, while the call is available to be answered by the called party, a response to the notification of the call from the called party indicating that the called party requests a collaboration to share data interactively with the calling party, the collaboration being in addition to the call; and

sends the notification of the collaboration request based on the response to the notification of the call;

receives from the calling party a response to the notification of the collaboration request, the response at least in part indicating whether the calling party accepts or denies the collaboration request; and

sends, to the service center, response information reflective of the response to the notification of the collaboration request, wherein the service center initiates the collaboration between the called party and the calling party based on a determination that the calling party accepts the collaboration request;

a user interface that displays the notification of the collaboration request; and

a processor that runs the program.

67. A system comprising:

a voice network;

a data network;

a device associated with a called party;

a device associated with a calling party; and

a service center operable to;

receive information pertaining to a call incoming to the called party, the call being placed by the calling party;

send a notification of the call to the device associated with the called party;

receive while the call is available to be answered by the called party, a response to the notification from the called party indicating that the called party requests a collaboration to share data interactively with the calling party, the collaboration being in addition to the call, send a notification of a collaboration request to the device associated with the calling party based on the response;

receive a response to the collaboration request from the calling party, the response at least in part indicating whether the calling party accepts or denies the collaboration request; and

initiate the collaboration between the called party and the calling party based on a determination that the calling party accepts the collaboration request.

77. The system of claim 67 wherein the service center is further operable to:

inquire whether the called party is logged into a device capable of a collaborative connection and, if negative, process said call without sending the notification of collaboration request.

68. An apparatus comprising:

an application server operable to receive information pertaining to a call incoming to a called party, the call being placed by a calling party;

a notification server operable to send a notification of the call to a device associated with the called party; and

a network access server operable to receive, while the call is available to be answered by the called party, a response to the notification from the called party indicating that the called party requests a collaboration to share data interactively with the calling party, the collaboration being in addition to the call, wherein

the notification server sends a notification of a collaboration request to a device associated with the calling party based on the response;

the notification server receives a response to the collaboration request from the calling party, the response at least in part indicating whether the calling party accepts or denies the collaboration request; and

the application server initiates the collaboration between the called party and the calling party based on a determination that the calling party accepts the collaboration request.

73. The apparatus according to claim 68 wherein:

the application server inquires whether the called party is logged into a device capable of a collaborative connection and, if negative, the call is processed without the notification server sending the notification of a collaboration request to a device associated with the calling party.

69. A method comprising:

receiving information pertaining to a call to a called party placed by a calling party;

sending a notification of the call to a device associated with the called party;

receiving a response to the notification of the call;

sending a notification of a collaboration request to a device associated with the calling party based on the response, the collaboration request being a request for a collaboration to share data interactively between the called party and the calling party, the collaboration being in addition to the call;

receiving a response to the collaboration request from the calling party, the response at least in part indicating whether the calling party accepts or denies the collaboration request;

connecting the call between the calling party and the called party when the calling party denies the collaboration request; and

conducting the collaboration between the called party and the calling party when the calling party accepts the collaboration request,

wherein conducting the collaboration comprises using application software that provides multiparty communication between at least the called party and the calling party.

70. The method according to claim 69, further comprising:

launching the collaboration between the called party and the calling party from the perspective of the called party, prior to sending the notification of the collaboration request.