Contextual alert bubbles for alert management

• US 8,762,841 B2
• Filed: 12/01/2006
• Issued: 06/24/2014
• Est. Priority Date: 12/01/2006
• Status: Active Grant

• Current Assignee: ServiceNow Incorporated
• Original Assignee: International Business Machines Corporation
• Inventors: Moore, Martin T., Geyer, Werner, Muller, Michael, Sen, Shilad W., Wu, Michael C.
• Primary Examiner(s): Kumar, Anil N.
• Application Number:
  US11/565,853
• Publication Number:
  US 20080134080A1
• Time in Patent Office: 2,762 Days
• Field of Search: 715/715
• US Class Current: 715/715
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06F 9/451 Execution arrangements for user interfaces

Abstract

Embodiments of the present invention address deficiencies of the art in respect to alert bubbles for alert management and provide a novel and non-obvious method, system and computer program product for contextual alerts for alert management. In an embodiment of the invention, an alert management data processing system can be provided. The system can include an alert bubble configured to display alert text for an associated alert, and contextual information disposed in the alert bubble interface along with the alert text. In particular, the contextual information can provide context for the associated alert.

Claims

1. An alert management data processing system comprising:

an alert server comprising a processor and memory and communicatively linked to a plurality of application hosts over a computer communications network, the alert server receiving alerts from different alert monitors executing respective ones of the application hosts;

a contextual alert bubble interface coupled to the alert server, the interface producing an alert bubble configured to display alert text for an associated alert receiving from one of the different alert monitors; and

,

contextual information disposed in the alert bubble interface along with the alert text, the contextual information providing context for the associated alert, the contextual information comprising historical alert text of previously issued alerts.

2. The system of claim 1, further comprising a rating control disposed in the alert bubble.

3. The system of claim 1, further comprising a suspension control disposed in the alert bubble.

4. The system of claim 1, further comprising:

a series of historical alert text for the associated alert; and

,

a scroll bar configured to provide scrollable access to historical alert text in the series.

5. The system of claim 1, further comprising an activatable context source control disposed in the alert bubble and configured upon activation to display a source for the associated alert.

6. The system of claim 1, further comprising an activatable context rules control disposed in the alert bubble and configured upon activation to display an applied rule permitting the alert bubble to display.

7. An alert management method for providing context to alert bubbles, the method comprising:

receiving an alert notification in an alert server with a processor and memory for an associated alert from an alert monitor from over a computer communications network;

determining both alert text for the associated alert along with context for the alert the context comprising historical alert text of previously issued alerts;

displaying both the alert text and the context in an alert bubble; and

,

subsequently vanishing the alert bubble.

8. The method of claim 7, wherein determining the context for the alert comprises determining a series of historical alert text for the alert.

9. The method of claim 7, further comprising:

activating a context source control in the alert bubble; and

,

responsive to the activation of the context source control, popping-up a display of a source of the alert.

10. The method of claim 7, further comprising:

activating a context alert control in the alert bubble; and

,

responsive to the activation of the context alert control, popping-up a display of a rule applied to the alert to permit a display of the alert bubble.

11. A computer program product comprising a memory device having computer usable program code for alert management for providing context to alert bubbles, the computer program product including:

computer usable program code for receiving an alert notification for an associated alert;

computer usable program code for determining both alert text for the associated alert along with context for the alert, the context comprising historical alert text of previously issued alerts;

computer usable program code for displaying both the alert text and the context in an alert bubble; and

,

computer usable program code for subsequently vanishing the alert bubble.

12. The computer program product of claim 11, wherein the computer usable program code for determining the context for the alert comprises computer usable program code for determining a series of historical alert text for the alert.

13. The computer program product of claim 11, further comprising:

computer usable program code for activating a context source control in the alert bubble; and

,

computer usable program code for, in response to the activation of the context source control, popping-up a display of a source of the alert.

14. The computer program product of claim 11, further comprising:

computer usable program code for activating a context alert control in the alert bubble; and

,

computer usable program code for, in response to the activation of the context alert control, popping-up a display of a rule applied to the alert to permit a display of the alert bubble.