Methods and systems for call management with user intervention
First Claim
Patent Images
1. A method comprising:
- receiving, from a service control point, information pertaining to a call to a user;
retrieving, using the information pertaining to the call, data corresponding to the user;
selecting, from a plurality of devices, a device associated with the user based on the retrieved data;
sending, to the selected device, a notification of the call, where the notification includes displayable user-selectable options for managing the call;
receiving, responsive to the notification, a selection from the user of at least one of the user-selectable options; and
instructing the service control point to connect the call based on the selected at least one user-selectable option.
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Abstract
Methods and systems for managing a call in real-time are disclosed. Methods and systems consistent with the present invention manage a call in real-time based on input from a user. A service center receives information pertaining to a call to the user from a service control point and sends a notification of the call to a device associated with the user. The service center receives a response to the notification from the user. Thereafter, the service center instructs the service control point to connect the call based on the response.
436 Citations
27 Claims
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1. A method comprising:
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receiving, from a service control point, information pertaining to a call to a user; retrieving, using the information pertaining to the call, data corresponding to the user; selecting, from a plurality of devices, a device associated with the user based on the retrieved data; sending, to the selected device, a notification of the call, where the notification includes displayable user-selectable options for managing the call; receiving, responsive to the notification, a selection from the user of at least one of the user-selectable options; and instructing the service control point to connect the call based on the selected at least one user-selectable option. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A non-transitory computer-readable medium storing instructions, the instructions comprising:
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one or more instructions which, when executed by at least one processor, cause the at least one processor to receive, from a service control point, information pertaining to a call to a user; one or more instructions which, when executed by the at least one processor, cause the at least one processor to retrieve, using the information pertaining to the call, data corresponding to the user; one or more instructions which, when executed by the at least one processor, cause the at least one processor to send, to the user terminal, a notification of the call, where the notification includes displayable call management features identified from the retrieved data corresponding to the user; one or more instructions which, when executed by the at least one processor, cause the at least one processor to determine whether a response to the notification has been received from the user within a predetermined amount of time; one or more instructions which, when executed by the at least one processor, cause the at least one processor to connect the call, when no response to the notification has been received from the user within the predetermined amount of time, to the user terminal; and one or more instructions which, when executed by the at least one processor, cause the at least one processor to route the call, when the response to the notification has been received within the predetermined amount of time, based on information included in the response. - View Dependent Claims (17, 18, 19)
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20. A system for call management responsive to user input, comprising:
a server system coupled to a service control point, where the server system is configured to; receive, from the service control point, information pertaining to a call to a user; determine, using the information pertaining to the call, whether the user is currently using a user terminal connected to the service control point via a data network; retrieve, when the user is currently using the user terminal, data corresponding to the user; send, to the user terminal, a notification of the call, where the notification includes displayable call management features identified from the retrieved data corresponding to the user; determine whether a response to the notification has been received from the user; connect the call, when no response to the notification has been received from the user, to the user terminal; and route the call, when the response to the notification has been received from the user, based on information included in the response. - View Dependent Claims (21, 22, 23, 24)
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25. A method comprising:
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receiving, at a first server and from a service control point, information pertaining to a call to a user, the service control point being operable to determine how the call is connected; sending, from a second server, a notification of the call to a device associated with the user, where the notification includes a plurality of user-selectable call disposition options; receiving, at the first server, a response to the notification from the user; and instructing the service control point to connect the call based on the response. - View Dependent Claims (26, 27)
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Specification