System, method, and computer program product for transferring remote device support data to a monitor using E-mail
First Claim
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1. A method for transferring information of printing devices from a first computer to a second computer, comprising:
- registering a destination address for Internet email into a first storage of the first computer, the first computer being communicatively coupled to the printing devices through an Intranet network, wherein the first computer and the printing devices are separate and distinct stand-alone devices communicatively coupled to each other through the Intranet network;
obtaining, by the first computer, over the Intranet network using an application layer protocol and IP addresses of the printing devices, status information from the printing devices;
storing, by the first computer, the status information into a second storage;
querying the first storage to obtain the destination address for Internet email;
formatting the status information into a standard format of Internet email using the destination address after retrieving and processing the status information from the second storage, for transmission using an Internet email protocol;
creating, by the first computer, a communication link between the first computer and an SMTP server communicatively coupled to the first computer;
sending the formatted status information to the registered destination address through the communication link to the SMTP server using the Internet email protocol, whereinretransmission attempts after failure of sending the formatted status information to the registered destination address occur automatically for a fixed period of time; and
whereinthe second computer is configured to obtain the formatted status information, wherein the second computer is communicatively coupled to the SMTP server through a second network.
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Abstract
In a monitoring system for networked devices, a system, method, and computer program product for transferring monitoring information from a remote monitor to a central monitor responsible for monitoring devices on multiple networks. A communications link is established between a remote monitor and a message transfer server. Monitoring information is formatted into a standard format, encrypted, encoded, and sent from the remote monitor to the central monitor as an attachment to an e-mail sent via the communication link to the message transfer server.
137 Citations
15 Claims
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1. A method for transferring information of printing devices from a first computer to a second computer, comprising:
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registering a destination address for Internet email into a first storage of the first computer, the first computer being communicatively coupled to the printing devices through an Intranet network, wherein the first computer and the printing devices are separate and distinct stand-alone devices communicatively coupled to each other through the Intranet network; obtaining, by the first computer, over the Intranet network using an application layer protocol and IP addresses of the printing devices, status information from the printing devices; storing, by the first computer, the status information into a second storage; querying the first storage to obtain the destination address for Internet email; formatting the status information into a standard format of Internet email using the destination address after retrieving and processing the status information from the second storage, for transmission using an Internet email protocol; creating, by the first computer, a communication link between the first computer and an SMTP server communicatively coupled to the first computer; sending the formatted status information to the registered destination address through the communication link to the SMTP server using the Internet email protocol, wherein retransmission attempts after failure of sending the formatted status information to the registered destination address occur automatically for a fixed period of time; and
whereinthe second computer is configured to obtain the formatted status information, wherein the second computer is communicatively coupled to the SMTP server through a second network. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A computer for transferring information of printing devices from the computer, which is communicatively coupled to the printing devices, through an Intranet network to a second computer, wherein the computer and the printing devices are separate and distinct stand-alone devices communicatively coupled to each other through the Intranet network, the computer comprising:
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a processor; and a computer readable medium encoded with processor readable instructions that when executed by the processor cause the processor to perform the steps of registering a destination address for Internet email into a first storage of the computer; obtaining, over the Intranet network using an application layer protocol and an IP addresses of the printing devices, status information from the printing devices; storing, by the computer, the status information into a second storage; querying the first storage to obtain the destination address for Internet email; formatting the status information into a standard format of Internet email using the destination address after retrieving and processing the status information from the second storage, for transmission using an Internet email protocol; creating a communication link between the computer and an SMTP server communicatively coupled to the computer; sending the formatted status information to the registered destination address through the communication link to the SMTP server using the Internet email protocol, wherein retransmission attempts after failure of sending the formatted status information to the registered destination address occur automatically for a fixed period of time; and
whereinthe second computer is configured to obtain the formatted status information, wherein the second computer is communicatively coupled to the SMTP server through a second network. - View Dependent Claims (9, 10, 11)
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12. A computer program product, comprising:
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a non-transitory computer readable storage medium; and a computer program code mechanism embedded in the computer readable storage medium for causing a computer to transfer information of printing devices from the computer communicatively coupled to the printing devices through an Intranet network to a second computer, wherein the computer and the printing devices are separate and distinct stand-alone devices communicatively coupled to each other through the Intranet network, the computer program code mechanism including a first computer code device configured to register a destination address for Internet email into a first storage of the computer; a second computer code device configured to obtain, over the Intranet network using an application layer protocol and IP addresses of the printing devices, status information from the printing devices; a third computer code device configured to store the status information into a second storage; a fourth computer code device configured to query the first storage to obtain the destination address for Internet email; a fifth computer code device configured to format the status information into a standard format of Internet email using the destination address after retrieving and processing the status information from the second storage, for transmission at an Internet email protocol; a sixth computer code device configured to create a communication link between the computer and an SMTP server communicatively coupled to the computer; a seventh computer code device configured to send the formatted status information to the registered destination address through the communication link to the SMTP server using the Internet email protocol, wherein retransmission attempts after failure of sending the formatted status information to the registered destination address occur automatically for a fixed period of time; and
whereinthe second computer is configured to obtain the formatted status information, wherein the second computer is communicatively coupled to the SMTP server through a second network. - View Dependent Claims (13, 14, 15)
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Specification