Video greetings for voicemail systems

• US 8,831,573 B2
• Filed: 06/28/2013
• Issued: 09/09/2014
• Est. Priority Date: 08/31/2007
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: AT&T Mobility II LLC (AT&T, Inc.)
• Inventors: Sigmund, William Joseph, Zubas, Michael Robert, Rainer, Brian Keith
• Primary Examiner(s): Chang, Kent
• Assistant Examiner(s): AU, SCOTT D
• Application Number:
  US13/930,210
• Publication Number:
  US 20130287184A1
• Time in Patent Office: 438 Days
• Field of Search: 455/412.1, 455/412.2, 455/413, 379/88.13
• US Class Current: 455/412.1
• CPC Class Codes: G06F 40/58 Use of machine translation, e.g. for multi-lingual retrieval, for server-side translation for client devices or for real-time translation
• CPC Class Codes: H04M 2201/50 Telephonic communication in combination with video communication
• CPC Class Codes: H04M 2203/4518 Attachments to voicemail messages including annexed information, e.g. Attachments, in packet switching networks H04L51/08
• CPC Class Codes: H04M 2203/4545 Message forwarding selective message forwarding in packet switching networks H04L51/214
• CPC Class Codes: H04M 3/02 Calling substations, e.g. by ringing selective calling H04Q
• CPC Class Codes: H04M 3/42017 Customized ring-back tones
• CPC Class Codes: H04M 3/42051 where the notification is included in the ringing tone
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53325 Interconnection arrangements between voice mail systems
• CPC Class Codes: H04M 3/53383 Message registering commands or announcements; Greetings
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04W 12/06 Authentication
• CPC Class Codes: H04W 12/068 using credential vaults, e.g. password manager applications or one time password [OTP] applications
• CPC Class Codes: H04W 12/08 Access security
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

A method for operating a voicemail system can include receiving a call at the voicemail system, wherein the call originates from a calling party device, determining if the calling party device is compatible with a video greeting feature, sending a video greeting to the called party device if it is determined that the calling party device is compatible with the video greeting feature, and recording a voicemail message received in response to the video greeting being played on the called party device. Another method can include sending a video greeting identifier to the called party device, the video greeting identifier being used to identify a video greeting stored on the calling party device. Methods for operating a mobile device and a voicemail system are also disclosed.

Claims

1. A voicemail system comprising:

a processor; and

a memory that stores instructions which, when executed by the processor, cause the processor to perform operations comprising

receiving a call from a calling party device associated with a calling party,

determining if a video greeting is stored on the calling party device, wherein the video greeting is associated with a called party device, and wherein the video greeting is to be played to the calling party in solicitation of a voice message from the calling party,

sending a video greeting identifier to the calling party device, the video greeting identifier being associated with a called party and used to identify the video greeting stored on the calling party device to cause the calling party device to play the video greeting to the calling party in solicitation of a voice message from the calling party, and

recording a voicemail message from the calling party.

2. The voicemail system of claim 1, wherein recording the voicemail message comprises recording the voicemail message having been received in response to the video greeting being played on the calling party device.

3. The voicemail system of claim 1, wherein the operations further comprise determining if a video greeting feature is enabled for a voicemail account associated with the called party.

4. The voicemail system of claim 1, wherein determining if the video greeting is stored on the calling party device comprises determining if the video greeting is available based upon video greeting information comprising a mobile subscriber integrated services digital network number of the calling party and an indication as to whether the video greeting has been saved on the calling party device.

5. The voicemail system of claim 4, wherein the video greeting information is retrieved from at least one of the voicemail system, a subscriber database, a database, a server, or a network entity.

6. The voicemail system of claim 1, wherein determining if the video greeting is stored on the calling party device comprises querying the calling party device to determine if the video greeting is available.

7. The voicemail system of claim 1, wherein the operations further comprise:

determining whether the calling party device is compatible with a video greeting feature; and

in response to determining that the calling party device is not compatible with the video greeting feature, playing an audio greeting.

8. The voicemail system of claim 7, wherein recording the voicemail greeting comprises recording the voicemail message in response to the audio greeting.

9. The voicemail system of claim 1, wherein the operations further comprise if the video greeting is not stored on the calling party device, sending the video greeting to the calling party device.

10. A mobile device associated with a calling party, the mobile device comprising:

a display;

a processor; and

a memory that stores instructions which, when executed by the processor, cause the processor to perform operations comprising

receiving a query from a voicemail system, the query comprising a video greeting identifier that corresponds to a called party,

determining if a video greeting corresponding to the video greeting identifier is available on the mobile device,

responding to the query from the voicemail system to notify the voicemail system whether the video greeting corresponding to the video greeting identifier is available on the mobile device,

if the video greeting corresponding to the video greeting identifier is not available on the mobile device,

retrieving, using the video greeting identifier, the video greeting to be played to the calling party in solicitation of a voice message from the calling party, and

presenting, on the display, the video greeting to the calling party, and

if the video greeting corresponding to the video greeting identifier is available on the mobile device, presenting, on the display, the video greeting to the calling party.

11. The mobile device of claim 10, wherein the operations further comprise, in response to presenting, on the display, the video greeting to the calling party:

receiving the voice message from the calling party; and

sending the voice message to a voicemail system.

12. The mobile device of 10, wherein retrieving, using the video greeting identifier, the video greeting comprises receiving the video greeting from the voicemail system.

13. A non-transitory computer-readable storage medium comprising instructions executable by a processor of a mobile device to cause the mobile device to perform operations comprising:

receiving a query from a voicemail system, the query comprising a video greeting identifier that corresponds to a called party,

determining if a video greeting corresponding to the video greeting identifier is available on the mobile device,

responding to the query from the voicemail system to notify the voicemail system whether the video greeting corresponding to the video greeting identifier is available on the mobile device,

if the video greeting corresponding to the video greeting identifier is not available on the mobile device,

retrieving, using the video greeting identifier, the video greeting to be played to a calling party in solicitation of a voice message from the calling party; and

presenting, on a display, the video greeting to the calling party;

if the video greeting corresponding to the video greeting identifier is available on the mobile device, presenting, on the display, the video greeting to the calling party.

14. The non-transitory computer-readable storage medium of claim 13, wherein the operations further comprise, in response to presenting, on the display, the video greeting to the calling party:

receiving the voice message from the calling party; and

sending the voice message to a voicemail system.

15. The non-transitory computer-readable storage medium of claim 13, wherein retrieving, using the video greeting identifier, the video greeting comprises receiving the video greeting from the voicemail system.