Virtual service mode methods for network remote monitoring and managing system
First Claim
1. A computer-implemented method for remote monitoring and managing of network devices, comprising:
- generating a list of managed devices on a user interface in a central management system, wherein raw events are transmitted from the managed devices to the central management system;
marking a device for service on the user interface;
determining whether the device has been marked for service; and
modifying processing of events originated from the marked device, based upon and in response to a determination that the device is marked for service, so as to prevent a technical support center from generating a response to the events.
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Accused Products
Abstract
A computer-implemented method for remote monitoring and managing of network devices. The method comprises generating a list of managed devices on a user interface in a central management system, wherein raw events are transmitted from the managed devices to the central management system; marking a device for service on the user interface; and modifying the processing of events originated from the marked device so as to prevent a technical support center from generating a response to the events. Also disclosed is a system for remote monitoring and managing of network devices and a computer program product to assist remote monitoring and managing of network devices.
56 Citations
23 Claims
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1. A computer-implemented method for remote monitoring and managing of network devices, comprising:
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generating a list of managed devices on a user interface in a central management system, wherein raw events are transmitted from the managed devices to the central management system; marking a device for service on the user interface; determining whether the device has been marked for service; and modifying processing of events originated from the marked device, based upon and in response to a determination that the device is marked for service, so as to prevent a technical support center from generating a response to the events. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 21, 23)
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14. A system for remote monitoring and managing of network devices, comprising:
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a network device comprising a user interface that provides a list of managed devices, the user interface allows a user to mark a managed device for service; an event analysis module in a central management server that tags event information originated from the marked device; and a business logic analysis module at a technical support center that sequesters tagged event information, wherein the sequestered event information is not responded to by the technical support center. - View Dependent Claims (15, 16, 17, 22)
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18. A computer program product to assist remote monitoring and managing of network devices, comprising:
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a tangible non-transitory computer readable medium and computer readable code embodied on the computer readable medium for event monitoring and management, the computer readable code comprising; computer readable program code configured to enable a processor to generate a user interface that provides a list of managed devices and allows a user to mark a managed device for service; computer readable program code configured to enable a processor to modify the processing of events originated from the marked device; and computer readable program code configured to enable a processor to sequester events originated from the marked device at a technical support center, based upon and in response to a determination that the device is marked for service, wherein the sequestered events are not responded to by the technical support center. - View Dependent Claims (19, 20)
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Specification