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Virtual service mode methods for network remote monitoring and managing system

  • US 8,832,259 B1
  • Filed: 10/30/2009
  • Issued: 09/09/2014
  • Est. Priority Date: 10/30/2009
  • Status: Active Grant
First Claim
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1. A computer-implemented method for remote monitoring and managing of network devices, comprising:

  • generating a list of managed devices on a user interface in a central management system, wherein raw events are transmitted from the managed devices to the central management system;

    marking a device for service on the user interface;

    determining whether the device has been marked for service; and

    modifying processing of events originated from the marked device, based upon and in response to a determination that the device is marked for service, so as to prevent a technical support center from generating a response to the events.

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