Computer, internet and telecommunications based network

CAFC
  • US 8,838,074 B2
  • Filed: 03/04/2013
  • Issued: 09/16/2014
  • Est. Priority Date: 03/03/1997
  • Status: Expired due to Fees
First Claim
Patent Images

1. A method for managing user-related communications by a voice-enabled system driven by natural voice commands received from users, involving the user-related communications including at least a telephone call, a facsimile message, an e-mail message and a message containing data, the method comprising:

  • receiving respective user-related communications, via a network, relating to the users at one or more servers in a collection of servers, at least one of the user-related communications including a natural speech input from a respective user, the one or more servers configured to receive and transmit the respective user-related communications via at least one of a telephone connection and an internet connection in accordance with a plurality of network protocols;

    providing access to data at a database, the database associated with the collection of servers, and the data associated with a respective user account, the respective user account resident at the database;

    recognizing and interpreting the natural speech input at a speaker-independent speech recognition functionality resident at the one or more servers, by comparing the natural speech input to a plurality of stored commands to select a voice-enabled function from a plurality of voice-enabled functions, each of the plurality of stored commands being an alternative intuitive description of a voice-enabled function and executing the voice-enabled function selected for an operation relating to the data, the voice-enabled function based at least in part on the natural speech input and configured to generate and transmit at least one of a message and a notification relating to the operation over at least one of the telephone connection and the internet connection that is not the connection over which the respective user'"'"'s user-related communication is received; and

    receiving a DTMF signal from one of electronic communication devices associated with the respective user and executing the voice-enabled function based at least in part on the DTMF signal.

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