System and method for improving productivity
First Claim
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1. A method comprising:
- collecting user activity data from a client device relating to operation of a first and a second software application;
defining an activity-productivity map that defines a rule for determining a unit of productivity based on the activity data, the activity-productivity map based at least in part on a first productivity ratio for the first software application and a second productivity ratio for the second software application, wherein each of the first productivity ratio and the second productivity ratio includes a predefined multiplier to be applied to a user'"'"'s total activity with respect to the respective software application to determine how much of a user'"'"'s activity with respect to the respective software application should be considered productive, and at least one of the first and second productivity ratios is different between a first user group and a second user group;
comparing telephone activity data with customer contact information to determine whether a call is one of;
to a customer and from a customer;
classifying the call as productive based on the call being one of;
to a customer and from a customer;
determining a productivity metric using the rule of the activity-productivity map for determining the unit of productivity and using a classification of the call as productive; and
providing a visual representation of the productivity metric.
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Abstract
In some aspects, a method of the present disclosure includes collecting user activity data from a client device. The method also includes defining an activity-productivity map that defines a rule for determining a unit of productivity based on the activity data. A productivity metric may be determined using the user activity data and the rule for determining the unit of productivity. Upon determining the productivity metric, a visual representation of the productivity metric may be provided.
6 Citations
23 Claims
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1. A method comprising:
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collecting user activity data from a client device relating to operation of a first and a second software application; defining an activity-productivity map that defines a rule for determining a unit of productivity based on the activity data, the activity-productivity map based at least in part on a first productivity ratio for the first software application and a second productivity ratio for the second software application, wherein each of the first productivity ratio and the second productivity ratio includes a predefined multiplier to be applied to a user'"'"'s total activity with respect to the respective software application to determine how much of a user'"'"'s activity with respect to the respective software application should be considered productive, and at least one of the first and second productivity ratios is different between a first user group and a second user group; comparing telephone activity data with customer contact information to determine whether a call is one of;
to a customer and from a customer;classifying the call as productive based on the call being one of;
to a customer and from a customer;determining a productivity metric using the rule of the activity-productivity map for determining the unit of productivity and using a classification of the call as productive; and providing a visual representation of the productivity metric. - View Dependent Claims (2, 3, 4, 5, 6, 7, 17, 18, 19, 20, 21, 22, 23)
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8. A system for evaluating productivity, wherein the system includes:
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a client device configured to maintain a record of activities performed on the client device; a server that is communicably coupled to the client device, wherein the server is configured to; maintain an activity-productivity map that defines a rule defining a first productivity ratio for a first software application and a second productivity ratio for a second software application, wherein each of the first productivity ratio and the second productivity ratio includes a predefined multiplier to be applied to a user'"'"'s total activity with respect to the respective software application to determine how much of a user'"'"'s activity with respect to the respective software application should be considered productive, compare telephone activity data to customer contact information, classify a call as productive based on the comparison determining that the call was one of;
to a customer and from a customer,determine a productivity metric using the record of user activities the rule defining the first and second productivity ratios, and the classification of the call as productive. - View Dependent Claims (9, 10, 11, 12, 13)
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14. A computer having a non-transitory computer-readable medium, and a processor configured to execute instructions stored on the non-transitory computer-readable medium, wherein the non-transitory computer-readable medium instructions comprise:
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instructions for correcting user activity data from a client device; instructions for defining an activity-productivity map that defines a rule for determining a unit of productivity based on the activity data utilizing a first productivity ratio for a first software application and a second productivity ratio for a second software application, wherein each of the first productivity ratio and the second productivity ratio includes a predefined multiplier to be applied to a user'"'"'s total activity with respect to the respective software application to determine how much of a user'"'"'s activity with respect to the respective software application should be considered productive; instructions for classifying a call as productive based on the call being one of;
to a customer and from a customer;instructions for determining a productivity metric using the user activity data, the rule to determine the unit of productivity, and the classifying of the call as productive; and instructions for providing a visual representation of the productivity metric. - View Dependent Claims (15, 16)
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Specification