Computer, internet and telecommunications based network

CAFC
  • US 8,843,141 B2
  • Filed: 07/17/2013
  • Issued: 09/23/2014
  • Est. Priority Date: 03/03/1997
  • Status: Expired due to Fees
First Claim
Patent Images

1. A method for enabling user-configured communications among user communication devices and a unified networks system, wherein the unified networks system facilitates different communication connection types including telephone and web connections via one or more networks, comprising:

  • receiving via the one or more networks, communications from user communication devices at one or more clusters of servers via the different communication connection types including the telephone and web connections, at least one server of one of the one or more clusters of servers configured with speaker-independent speech recognition functionality;

    providing access to stored data at one or more databases associated with the one or more clusters of servers, wherein the data is associated with one or more respective users;

    receiving a natural speech command from each respective user, via a first communication connection type of the unified networks system that is at least one of the telephone and web connections, at the at least one server configured with the speaker-independent speech recognition functionality; and

    recognizing and interpreting the natural speech command received from each respective user, by the speaker-independent speech recognition functionality executing one or more transactions according to options set for each respective user for sending at least one of messages, faxes, and emails using one of the communication connection types;

    sending a message and a notification selected from a group of a facsimile, an email message, a text message, a voicemail, a telephone call, a conference call, and a video, the message and the notification relating to the one or more transactions executed for each respective user and sent to the respective user over one or more second communication connections of the unified networks system with at least one communication connection of the one or more second connections being at least an other of the telephone and web connections of distinct type from the first communication connection over which the natural speech command was received, the message and the notification sent to one or more electronic communication devices associated with the respective user and as designated by options set for the respective user.

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