Method and system for providing detailed information in an interactive manner in a short message service (SMS) environment

• US 8,849,854 B2
• Filed: 01/27/2011
• Issued: 09/30/2014
• Est. Priority Date: 01/27/2011
• Status: Active Grant

• Current Assignee: Intuit, Inc.
• Original Assignee: Intuit, Inc.
• Inventors: Kakarla, Kashinath, Nanda, Vishnu, Mutalik, Anup P., Dutta, Sagar
• Primary Examiner(s): KUDDUS, DANIEL A
• Application Number:
  US13/014,862
• Publication Number:
  US 20120197937A1
• Time in Patent Office: 1,342 Days
• US Class Current: 707/772
• CPC Class Codes: G06F 16/2425 Iterative querying; Query formulation based on the results of a preceding query
• CPC Class Codes: G06F 16/367 Ontology

Abstract

A method and system for providing a SMS-based interactive information search and distribution system whereby a series of linked, refined, and evolving root topic and root topic related information searches are performed in association with a thread of SMS text messages and automated SMS text message responses including search parameters and highlighted keywords to provide the user with a fully interactive information search and distribution system using a SMS communication channel, and within the constraints of the SMS protocols.

Claims

1. A computer-implemented method for providing a short message system (SMS) based interactive information search and distribution system comprising the following which are executed by one or more processors:

providing a short message system (SMS) based interactive information search and distribution system;

obtaining source topic data representing information related to one or more root topics, wherein the source topic data representing information related to one or more root topics is in the form of Extensible Markup Language (XML);

receiving an original SMS text message via an SMS communication link, the original SMS text message including at least one initial search parameter;

searching, in a first search, the source topic data for one or more matched root topics that most closely match the at least one initial search parameter;

identifying one or more matched root topics that most closely match the at least one initial search parameter in the source topic data;

selecting a defined number of the identified matched root topics to be sent in response to the original SMS text message;

analyzing the selected matched root topics and the source topic data to identify one or more keywords in the selected matched root topics, the keywords being associated with keyword information;

identifying one or more keywords in the selected matched root topics;

generating an SMS search response message that includes SMS text representing the analyzed matched root topics and at least one keyword of the one or more identified keywords with the at least one keyword being highlighted by one or more highlighting methods to distinguish the at least one keyword from the other SMS text;

sending the SMS search response message via an SMS communications link;

receiving a follow-up SMS text message via an SMS communications link, the follow-up SMS text message including a selected keyword from the SMS search response message;

interpreting the selected keyword in context of the matched root topics and the initial search parameters and then using the selected keyword and the initial search parameters to perform a second search of the source topic data for one or more keyword matched root topics that most closely match the at least one initial search parameter and include the selected keyword;

identifying one or more keyword matched root topics that most closely match the at least one initial search parameter in the source topic data and include the selected keyword;

selecting a defined number of the identified keyword matched root topics to be sent in response to the follow-up SMS text message;

analyzing the selected keyword matched root topics and the source topic data to identify a second set of one or more keywords in the selected keyword matched root topics, the second set of one or more keywords being associated with a second keyword;

generating an SMS keyword search response message that includes SMS text representing the keyword matched root topics and at least one keyword of the identified second set of keywords, with any keywords of the second set of keywords being highlighted by one or more highlighting methods to distinguish keywords of the second set of keywords from other SMS text; and

sending the SMS keyword search response message via an SMS communications link.

2. The computer-implemented method for providing a short message system (SMS) based interactive information search and distribution system of claim 1, wherein;

at least part of the source topic data representing information related to one or more root topics is obtained from a network.

3. The computer-implemented method for providing a short message system (SMS) based interactive information search and distribution system of claim 1, wherein;

at least part of the source topic data is analyzed to identify one or more key features associated with the source topic data and the one or more key features are used to correlate and categorize the information represented by the source topic data.

4. The computer-implemented method for providing a short message system (SMS) based interactive information search and distribution system of claim 3, wherein;

at least one of the key features associated with the source topic data is selected from at least one of the group of key features consisting of;

one or more root topics;

the general or specific sub-topics associated with the one or more root topics;

names associated with the one or more root topics;

other root topics related to, or associated with, the one or more root topics;

information and details related to one or more root topics; and

one or more locations associated with the one or more root topics.

5. The computer-implemented method for providing a short message system (SMS) based interactive information search and distribution system of claim 3, wherein;

at least one of the one or more keywords are selected from the key features associated with the source topic data.

6. The computer-implemented method for providing a short message system (SMS) based interactive information search and distribution system of claim 1, wherein;

the at least one initial search parameter includes the name of the root topic of interest and the location of an originator of the original SMS text message.

7. The computer-implemented method for providing a short message system (SMS) based interactive information search and distribution system of claim 1, wherein;

the defined number of the identified matched root topics is selected based, on the limits imposed by SMS communication channels and SMS communication protocols.

8. The computer-implemented method for providing a short message system (SMS) based interactive information search and distribution system of claim 1, wherein;

the one or more keywords are selected or inferred by the content, or context, of the original SMS text message and the initial search parameters.

9. The computer-implemented method for providing a short message system (SMS) based interactive information search and distribution system of claim 1, wherein;

the keywords are highlighted by enclosing the keywords in brackets “

[ ]”

.

10. The computer-implemented method for providing a short message system (SMS) based interactive information search and distribution system of claim 1, wherein;

the second set of one or more keywords are selected or inferred by the content, or context, of the original SMS text message, the initial search parameters, or the matched root topics, or the keyword matched root topics.

11. A system for providing a short message system (SMS) based interactive information search and distribution system comprising:

one or more processors and one or more memories, at least one of the one or more processors executing instructions stored within the one or more memories, the instructions being of an SMS based interactive information search and distribution process, the SMS based interactive information search and distribution process including;

obtaining source topic data representing information related to one or more root topics wherein the source topic data representing information related to one or more root topics is in the form of Extensible Markup Language (XML);

receiving an original SMS text message via an SMS communication link, the original SMS text message including at least one initial search parameter;

searching, in a first search, the source topic data for one or more matched root topics that most closely match the at least one initial search parameter;

identifying one or more matched root topics that most closely match the at least one initial search parameter in the source topic data;

selecting a defined number of the identified matched root topics to be sent in response to the original SMS text message;

analyzing the selected matched root topics and the source topic data to identify one or more keywords in the selected matched root topics, the keywords being associated with keyword information;

identifying one or more keywords in the selected matched root topics;

generating an SMS search response message that includes SMS text representing the analyzed matched root topics and at least one keyword of the one or more identified keywords with the at least one keyword being highlighted by one or more highlighting methods to distinguish the at least one keyword from the other SMS text;

sending the SMS search response message via an SMS communications link;

receiving a follow-up SMS text message via an SMS communications link, the follow-up SMS text message including a selected keyword from the SMS search response message;

interpreting the selected keyword in context of the matched root topics and the initial search parameters and then using the selected keyword and the initial search parameters to perform a second search of the source topic data for one or more keyword matched root topics that most closely match the at least one initial search parameter and include the selected keyword;

identifying one or more keyword matched root topics that most closely match the at least one initial search parameter in the source topic data and include the selected keyword;

selecting a defined number of the identified keyword matched root topics to be sent in response to the follow-up SMS text message;

analyzing the selected keyword matched root topics and the source topic data to identify a second set of one or more keywords in the selected keyword matched root topics, the second set of one or more keywords being associated with second keyword information;

generating an SMS keyword search response message that includes SMS text representing the keyword matched root topics and at least one keyword of the identified second set of keywords, with any keywords of the second set of keywords being highlighted by one or more highlighting methods to distinguish keywords of the second set of keywords from other SMS text; and

sending the SMS keyword search response message via an SMS communications link.

12. The system for providing a short message system (SMS) based interactive information search and distribution system of claim 11, wherein;

at least part of the source topic data representing information related to one or more root topics is obtained from a network.

13. The system for providing a short message system (SMS) based interactive information search and distribution system of claim 11, wherein;

at least part of the source topic data is analyzed to identify one or more key features associated with the source topic data and the one or more key features are used to correlate and categorize the information represented by the source topic data.

14. The system for providing a short message system (SMS) based interactive information search and distribution system of claim 13, wherein;

at least one of the key features associated with the source topic data is selected from at least one of the group of key features consisting of;

one or more root topics;

the general or specific sub-topics associated with the one or more root topics;

names associated with the one or more root topics;

other root topics related to, or associated with, the one or more root topics;

information and details related toone or more root topics; and

one or more locations associated with the one or more root topics.

15. The system for providing a short message system (SMS) based interactive information search and distribution system of claim 13, wherein;

at least one of the one or more keywords are selected from the key features associated with the source topic data.

16. The system for providing a short message system (SMS) based interactive information search and distribution system of claim 11, wherein;

the at least one initial search parameter includes the name of the root topic of interest and the location of an originator of the original SMS text message.

17. The system for providing a short message system (SMS) based interactive information search and distribution system of claim 11, wherein;

the defined number of the identified matched root topics is selected based on the limits imposed by SMS communication channels and SMS communication protocols.

18. The system for providing a short message system (SMS) based interactive information search and distribution system of claim 11, wherein;

the one or more keywords are selected or inferred by the content, or context, of the original SMS text message and the initial search parameters.

19. The system for providing a short message system (SMS) based interactive information search and distribution system of claim 11, wherein;

the keywords are highlighted by enclosing the keywords in brackets “

[ ]”

.

20. The system for providing a short message system (SMS) based interactive information search and distribution system of claim 11, wherein;

the second set of one or more keywords are selected or inferred by the content, or context, of the original SMS text message, the initial search parameters, or the matched root topics, or the keyword matched root topics.