Systems and methods for visual presentation and selection of IVR menu

• US 8,867,708 B1
• Filed: 03/02/2012
• Issued: 10/21/2014
• Est. Priority Date: 03/02/2012
• Status: Expired due to Fees

• Current Assignee: Tal Lavian, Zvi Or-Bach
• Original Assignee: Tal Lavian, Zvi Or-Bach
• Inventors: Lavian, Tal, Or-Bach, Zvi
• Primary Examiner(s): Gauthier, Gerald
• Application Number:
  US13/410,318
• Time in Patent Office: 963 Days
• Field of Search: 379/70, 379/88.01, 379/88.09, 379/88.11, 379/88.13, 379/88.18, 379/88.23, 379/93.17, 379/93.25, 379/100.01, 379/208.01, 379/218.01, 379/265.09, 379/265.13, 379/266.1, 455/406, 455/563, 704/270.1, 704/277, 705/37, 709/206, 709/217, 710/63, 710/72
• US Class Current: 379/88.18
• CPC Class Codes: G06Q 30/0643 Graphical representation of items or shoppers
• CPC Class Codes: G10L 15/00 Speech recognition G10L17/00 takes precedence
• CPC Class Codes: H04M 2203/251 where a voice mode or a visual mode can be used interchangeably
• CPC Class Codes: H04M 2203/254 where the visual mode comprises menus
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

Embodiments of the invention provide a system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the processor, the memory comprising: data encoding a database, the database comprising a list of telephone numbers associated with one or more destinations implementing an IVR; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor to pull at least one menu from the database and display the menu to the at least one user, wherein the menu is associated with a telephone number dialed by the at least one user, and wherein the menu comprises at least one icon.

Claims

1. A method for generating an Interactive Voice Response (IVR) database, the method comprising:

a list of telephone numbers associated with plurality of destinations implementing IVR menus;

communicating with said plurality of destinations for receiving their voice menu;

wherein said communicating comprise calling at least one destination plurality of times, and

recognizing said at least one destination voice menu and storing the IVR menu record in an IVR database set for storing said plurality of destinations IVR menus.

2. The method of claim 1, comprises associating at least one icon code with at least one of said IVR menu record.

3. The method of claim 1, comprises downloading one or more activation codes associated with said at least one of said IVR menus, and wherein said activation codes are associated with one or more internal destinations of said at least one of said IVR menus.

4. The method of claim 1, comprises performing said recognizing said at least one destination voice menu, at least two times for the same IVR destination and comparing the two voice menu record.

5. The method of claim 1, wherein said recognizing said at least one destination voice menu comprise the use of a speech recognition algorithm.

6. The method of claim 1, wherein a code related to a business domain of at least one of said destinations, is associated with a at least one of said IVR menu.

7. A method for construction of an Interactive Voice Response (IVR) database comprising:

having a list of telephone numbers associated with a plurality of destinations implementing IVR menus, wherein the destinations are grouped based on one or more business domains;

calling a telephone number from the list; and

recognizing the voiced IVR menus to generate one or more records of the IVR database, wherein

said calling a telephone number from the list comprise calling plurality of times the same telephone number.

8. The method of claim 7, comprises multiple preset terms recognizable by said speech recognition.

9. The method of claim 7, comprises generating a voice command.

10. The method of claim 7, comprises generating a plurality of calls at different times to a destination.

11. The method of claim 7, comprises:

detecting a legal notice associated with the IVR menus;

storing the legal notice in the memory; and

associating the legal notice with an identification code of said IVR.

12. The method of claim 7, comprises characterizing said IVR as one or more preset IVR types.

13. The method of claim 7, comprises associating at least one icon code with an internal destination.

14. A method for managing an Interactive Voice Response database, the method comprising:

dialing a telephone number corresponding to an IVR destination, the telephone number being dialed to receive an audio information corresponding to one or more options of an IVR menu associated with the IVR destination;

generating one or more records based on the received audio information, the records being generated by using speech recognition; and

storing the generated records in the Interactive Voice Response Database,

wherein the telephone number being selected from a list of telephone numbers corresponding to a plurality of IVR destinations, and

wherein each of the telephone numbers being dialed successively for storing records corresponding to each of the IVR menus related to the IVR destinations, thereby managing the Interactive Voice Response database.

15. The method of claim 14 further comprising analyzing the one or more options using speech recognition to determine one or more hierarchies corresponding to the IVR menu.

16. The method of claim 14 further comprising updating the Interactive Voice Response database by adding one or more properties corresponding to each IVR destination based on an informational database.

17. The method of claim 14, wherein the records comprise a business code associated with the IVR menu.

18. The method of claim 14, comprises said associating personal data of at least one caller with at least one of said telephone numbers.

19. The method of claim 14, further comprising:

detecting a legal notice associated with the IVR menu; and

storing the legal notice in the Interactive Voice Response database.

20. The method of claim 14, further comprising updating the Interactive Voice Response database by storing time information associated with each IVR menu.